IMSERV - Key Persons


Alan Doody

Job Titles:
  • Metering Services Director
Alan is responsible for all our end to end metering activities across office and field to ensure we meet customer and commercial expectations.

Craig Montano - CIO

Job Titles:
  • IT Director
Craig Montano joined IMServ as IT Director in April 2019, and is responsible for digital transformation, technology strategy and services, and business change, across the organisation.

Harvey Durrant - CIO

Job Titles:
  • IT Director
Harvey joined IMServ in June 2022 as IT Director, after previously leading an IT Department and Digital Transformation programme for 8 years. Harvey brings 30+ years of IT experience within both public & private sectors, including design & delivery of global banking solutions and ownership technology portfolios within UK Policing.

Justin Vroone - Chief Commercial Officer

Job Titles:
  • Chief Commercial Officer
  • Commercial Director
Justin has been working for IMServ for over 18 years, and is responsible for leading the Commercial directorate, achieving the strategic growth objectives of the business.

Lorraine Smith - COO

Job Titles:
  • Operations Director
Lorraine is responsible for our operational activities and the management of 250+ staff, including delivery teams in both the office and the field. Lorraine has worked with us for 9 years, in a variety of operational management roles.

Louise Wheatman - CFO

Job Titles:
  • Finance Director
Louise Wheatman has been working for IMServ for 12 years, serving over 4 years as Commercial Finance Manager before moving into her current role as Finance Director.

Lynne Smith - CHRO

Job Titles:
  • HR Director
Lynne joined the team in May 2022 and is responsible for driving the people strategy and managing our People team of HR, L&D, Reward and Talent Acquisition professionals.

Paul Akrill - COO

Job Titles:
  • Business Development Director
  • Chief Operating Officer
Paul is responsible for our future strategic direction, and the development of new products and services. Paul has worked with us for over 20 years, in a variety of roles, across a wide range of projects and activities.

Raj Bhogaita - CFO

Job Titles:
  • Chief Financial Officer
Raj brings over 30 years of relevant financial experience gained across various roles, including CFO and strategic finance roles, with listed and private equity-backed company experience.

Robert Johnston

Job Titles:
  • Data Services Director
Robert has an extensive energy background with over 20 years of experience in different sectors in a variety of senior managerial roles within industry-leading companies. He is responsible for all IMServ data service activities across the business, supporting our clients in utilising the power of data to meet their commercial objectives.

Steve Brown - CEO, Managing Director

Job Titles:
  • Chief Executive Officer
  • Managing Director
Our Managing Director since 2005, Steve has worked in a variety of board-level positions within the company, including as Finance Director for Europe. Prior to IMServ, Steve worked in Corporate Finance in the travel sector and qualified as a chartered accountant with Deloitte.

Tricia Grace

Job Titles:
  • Corporate Services Director
  • Legal & Insurance Director
Tricia heads up our Legal department, managing the delivery of legal support for the business in connection with contracts, corporate/company secretarial, data protection, disputes, employment, IP and regulatory matters. She is also responsible for managing our insurance portfolio. She has been with IMServ since 2019. Tricia is responsible for a range of compliance and corporate services, covering contracts, facilities and business support, H&S, data analytics and quality. Tricia joined IMServ in 2019.