CALLMATRIX

Set up your contact center in minutes without investing heavily in systems or resources. Perfect solution for businesses who don't want to setup a dedicated or outsourced contact center to run their operations. Using our platform, you can set up your preferred local or toll-free numbers, build your own multi-level IVR, route calls based on agent availability & skills, monitor customer conversations as they happen, derive insights in the way you want... Track calls like you track clicks. Attribute every call to the underlying media channel, optimize call routing to improve call response time, segment call data based on geography, time of the day or day of the week, visualize call trends over a period of time... Callmatrix call management software helps your business effectively manage your inbound calls. Our advanced system will let you track your phone calls just like clicks

Also known as: Callmatrix Inc.

Primary location: San Jose United States