QUALITY TRAINING SYSTEMS - Key Persons
As the Sales Account Executive, Adam splits his time between servicing the accounts of current clientele and pursuing business development opportunities with new organizations and industries. Adam has a double B.A. from Purdue University in Sales Management and Financial Planning. He draws from his previous experience as a mortgage banker and recruiter to offer both a high level of customer service to existing customers as well as critically problem-solving for new affiliates to provide solutions that meet their training needs. Adam thrives on thinking outside the box in the ever-changing arena of highly-regulated training, and focuses on a full understanding of client's needs when drafting and proposing software and consulting solutions.
Brian holds a doctorate in Educational Leadership and has over 25 years of experience developing training programs for various clients such as the US Navy Nuclear Power Program, electric utilities, and higher education institutions. Brian is a recognized expert in curriculum development, Human Performance Improvement (HPI), and organizational culture transformation. As a member of the QTS Consultant team, Brian uses a Systematic Approach to Training model as a guide to help clients achieve high levels of success in creating and improving their training programs.
Carolyn has been providing documentation and training services to industry and utility clients since 1982. She is a recognized expert in improving the usability of operating procedures. In the training arena, she has more than 15 years of experience in performing job and task analysis and designing performance-based training programs. She also designs and develops operating and administrative procedures; major corporate programs, proposals, reports, and software user manuals. She has served clients in computer technology, defense and national security consulting, manufacturing, and utilities including electric, gas, steam, and wastewater treatment.
Job Titles:
- Manager HR and Administration
- Manager of Human Resources and Administration
As Manager of Human Resources and Administration, Christy's role is to support the QTS team. She brings a bright and enthusiastic attitude and applies more than 15 years of management experience to meet the dynamic challenges that both businesses and employees face today. Christy is a first-rate communicator with exceptional listening and problem-solving skills and is eager to use her abilities to promote QTS growth and operational improvements through her vast experience in many work environments.
Job Titles:
- Member of the Software Team
- Manager Software
Daniela has an M.A. in Industrial/Organizational Psychology and is a Certified ScrumMaster®. Since joining QTS, Daniela has provided analysis and design support for numerous job and task analysis projects and has provided training to help clients successfully implement QTD products within their training departments. Daniela uses her knowledge of PER-005 requirements, QTD functionality, and Scrum methodology to lead the QTD Development team in coordinating and planning development timelines in order to ensure on-time releases of QTD products.
Greg is a NERC-certified Transmission Operator and Senior Technical Trainer with a wide variety of expertise gained through operations, training, and management positions in military, federal, state, local, and tribal organizations. His experience in the US Navy Nuclear Power Program, civilian nuclear industry, emergency management, and the electric utility industry have equipped him with a deep understanding of operational and technical training. Greg's philosophy to "making training happen" starts with listening, and he believes truly understanding an individual or teams' training challenges is first and foremost to the development, administration, and delivery of effective training solutions. His knowledge and skill set provide a diverse perspective to address a spectrum of our clients' training needs.
Hannah holds a master's degree in the Art of Teaching and a bachelor's degree in Communications and Psychology. Prior to joining QTS, she was an educator for several years where she excelled at facilitation, curriculum development, and collaboration with peers and subject matter experts. Recently, Hannah has worked in a variety of industries in corporate, non-profit, and government. Through partnerships with QTS clients and stakeholders, Hannah uses her experience in design, development, and implementation of high-quality training to create engaging and effective results, aligned with project goals.
Jessica has an M.A. in Industrial Organizational Psychology. With a proven track record in various industries including non-profit, healthcare, manufacturing, and retail, she brings a strategic mindset to the QTS team. Jessica's professional journey has seen her excel in both learning & development and analytics. She has a keen understanding of how data and science-driven decisions help organizations succeed. This allows her to make evidence-based recommendations based on best-practices. Her belief that "people power organizations" motivates her to support organizations in developing innovative solutions to support their people.
Job Titles:
- Member of the Customer Success and Training Team
- Senior Customer Success Specialist / Team Lead
Lauren has a B.A. in Biological Anthropology from California State University, Long Beach and over a decade of administrative experience in industries such education and real estate. This combined knowledge helps her see the value in diverse work environments and allows her to wear many hats at QTS. Whether it is testing and providing feedback on our systems, advising clients on optimal use of our products, or troubleshooting technical software issues, Lauren can be counted on as a both a liaison between QTS teams, and a voice for our clients to be heard.
Job Titles:
- Member of the Customer Success and Training Team
- Customer Support / Success Specialist
Luke holds a bachelor's degree in Business Administration and Management from Davenport University. He comes to QTS with diverse experience in customer service and a passion to help others. As the QTD Customer Support/Success Specialist, Luke's role is to provide excellent communication and support to QTS clients and take their software experience to the next level using a combination of training resources and troubleshooting expertise.
Job Titles:
- Consulting Project Coordinator
Meredith has a B.S. in Business Administration and possesses a solid foundation in business principles and practices. She leverages her diverse skill set and experiences to support the QTS Consulting team throughout the lifecycle of projects. Meredith's work experience includes directing events, project development, and project management across multiple industries. Her global perspective, acquired during her three-year tenure in Prague, CZ, allows her to foster collaboration and drive successful outcomes. Meredith's attention to detail, coupled with her passion for travel and building relationships, ensures seamless transitions and efficient workflows.
Nan's inquisitive and altruistic nature has led her in a career of supporting business operations in various companies and industries. Her skills in communication and organization make her a natural for her role in QTS operations. Nan holds a B.A. in Fine Arts from Columbia College, Chicago, so it is no surprise that she approaches projects and problem solving with creativity.
Sophia is a Senior at Western Michigan University Studying Business Law with a focus on the formation and operation of business. She is passionate about supporting the performance of successful, team-centric organizations. With almost five years of experience interning and working in various office settings, Sophia brings her effective, diverse communication and organizational skills to carry out the needs of the QTS office.
As President of Quality Training Systems, Stefanie leads a team of software developers and training and performance consultants who are dedicated to their clients' success. Stefanie helps clients achieve their training, PER-005 compliance or performance goals. As an Industrial/Organizational Psychologist, Stefanie takes a holistic approach to solving performance issues. She leverages her unique perspective to help clients achieve their goals in a variety of ways, from developing turnkey training programs complete with all department processes, through development and execution of mitigation plans that return companies to compliance, to creating standalone training courses. Stefanie partners with her clients to help them win executive sponsorship and resources for their departments, and she guides organizations through major change initiatives.
Job Titles:
- Member of the Software Team
- Quality Assurance Analyst
Stephanie-Lynn primarily works with the QTD team in their efforts to continually improve and refresh the available suite of software products. Her daily goal is to create the best user experience possible for clients using QTD and its add-on modules. She additionally assists the team with QTD product support and training. She holds an M.Ed. in Educational Psychology and draws on this knowledge to incorporate solutions for all learners.
Susan holds master's degree in Education and brings two decades of experience in instructional design, facilitation, and curriculum development to the QTS team. Her broad experiences with education, non-profit, and corporate training projects provide a diverse range of skills and solutions to support our clients' training needs. Susan collaborates with clients and project stakeholders to meet performance improvement goals by listening effectively and iterating efficiently to develop comprehensive, engaging training and learning experiences.
As Vice President, Tim enjoys helping our clients succeed by providing them with solutions to their challenges. Drawing on his more than 20 years of experience in consulting, manufacturing, and electric utilities, Tim works to understand and then meet clients' needs, providing the right QTS products and services at the right time. Prior to joining QTS, Tim was most recently a director with Exelon Corporation, where he was responsible for strategy and a multimillion-dollar HR cloud technology implementation. As a certified corporate coach and industrial/organizational psychologist, Tim strives to deliver people-centric, systems-oriented solutions for customers that not only meet today's needs but deliver sustainable results.
Job Titles:
- Manager Marketing and Sales
Wynter has a B.A. in Marketing, Advertising, and Art and over ten years of experience in Marketing Communications. With a background in brand development, professional editing, and web and graphic design, Wynter leads the QTS marketing and sales initiatives, publicity campaigns, and event promotions across all public platforms. Her expertise in strategic messaging, design, and layout is redefining QTS brand positioning to engage and support current customers as well as reach new ones in need of our unique and customized training solutions.