TRUSTED COMPUTING - Key Persons
Job Titles:
- Senior IT Support Technician
I'm the Senior IT Support Technician with over a decade of experience managing a wide range of IT projects and providing comprehensive support to thousands of users.
My expertise spans various platforms, including Office365, Azure, AWS, Microsoft Office Suite, and SharePoint. I have a keen interest in process automation and implementing innovative solutions, such as AI-powered chatbots embedded in SharePoint to enhance user experience.
I love challenges and ultimately thrive by making my customers happy.
I'm the Creative Director - definitely not technical - and look after our marketing and client communications.
One of my key jobs is to make sure that everything we do can be understood by non-technical users. If I can understand a proposed solution and the business benefits, then our customers will be able to, too.
I'm also in charge of office administration and credit control, and, like Mike, have been both an employee in a fast-growing B2B company and a part-time small business owner.
Job Titles:
- Lead Consultant
- Managing Director
I'm the Managing Director of Trusted Computing. I've been working in IT Support since 2008, and before that in electrical troubleshooting for as long as I can remember. Along the way I've been employed, freelance, and a small business owner - so fully understand the challenges facing today's entrepreneurs.
I've implemented and migrated MS Exchange mail systems, support ticket systems, Sage CRM, Sage 200 synchronisation, and project-managed the concept, design and implementation of a large-scale Citrix deployment.
Other projects have involved interaction with server, desktop and mobile IT technology, all incorporating user internet protection. I've managed support teams, and simplified systems to maximise effectiveness.