ERC SPECIALISTS - Key Persons
A long career in strategic planning and real estate operations offers Chandler a broad perspective on U.S. small businesses, which he employs at ERC Specialists to serve our clients with humor and grace.
Chandler is responsible for overseeing and managing the daily operations of our Customer Service and Support Department. He says: "The most fulfilling part of my job is assisting small businesses that were negatively impacted by the coronavirus and to see the impact of the refund. One other aspect that fulfills my day is the family we have created at ERC Specialists and the unity we have within our company."
Chandler is a proud member of the Lumbee Tribe in Pembroke, North Carolina, and he and his wife Jessica have four children. Chandler enjoys playing basketball, spending time with family, and real estate investing in his spare time.
Job Titles:
- Member of the Field Advisory Board
Job Titles:
- Member of the Field Advisory Board
Job Titles:
- Director of Fulfillment
- Payroll Tax Professionals
Geri Bohn leads the team of Payroll Tax professionals at ERC Specialists. She's a Certified Payroll Professional by the American Payroll Association (APA) and serves as a Board member of the Utah APA Chapter.
Geri has over twenty years of payroll experience and has successfully worked with hundreds of businesses to accurately process their payroll. At ERC Specialists, Geri ensures all clients are receiving timely and personal service in a friendly can-do manner that creates long-lasting relationships.
She lives in Eagle Mountain with her husband Chris, and their three children. She is a mother of a special needs teenage son on the Autism spectrum, and that keeps her very involved in the Autism community. She loves boxing, camping, boating, Jeeping off-road, and spending lots of time outdoors. Her favorite quote is: "Blessed are the flexible, for they won't be bent out of shape."
Jacob has always been passionate about small businesses, and joining the talented ERC Specialists' executive team as the CTO is a great opportunity to have a positive impact on SMB's across the country. Jacob has a strong interest in technology that he has developed over the years through a career that began at Micron and Intel nearly 20 years ago, and has shifted into startups over the last decade.
During his time at Micron and Intel, Jacob worked on multinational software teams and has implemented projects at large scale globally. More recently Jacob has been a senior leader at multiple startups of varying size across the US, and has found that his Military service and software engineering experience, combined with an MBA in strategic management allow him to bring very unique value to organizations.
Jacob lives in Riverton, and in his free time he loves relaxing with his wife and 6 kids doing just about anything. He particularly enjoys fly fishing, camping, cooking, traveling, and learning new tech.
Job Titles:
- Member of the Field Advisory Board
A seasoned entrepreneur who owns a successful Utah company that produces outdoor events, Jenn Killian is a licensed Real Estate Agent who attended Brigham Young University Idaho. She joined the ERC Specialists team when our company first got started and continues to be a pivotal member of the team as we grow.
Josh has been an entrepreneur for almost 20 years. His primary focus is investing in residential and commercial real estate. Josh's key expertise includes asset and portfolio management, broker relations, investor and client relations, banking relations, economic and demographic trends, market analysis, due diligence oversight, financing oversight, acquisition and disposition strategies, transaction oversight and business development.
When Josh first learned about the ERC, he spoke to some CPAs and payroll firms but was unsuccessful in finding a solution for his company's filings, so he took it upon himself to help other businesses receive this credit from the government. Josh now leads business development and marketing at ERC Specialists.
When Josh isn't working, he's spending time with his wife of 21 years, Taryn, and his four children. Josh grew up in Morgan, UT where he was a multi-sport athlete but his love was in basketball. Now, years later, he gives back by coaching local students to succeed both in sports and in life.
Judi Storey with her nearly 30 years of experience, has proven her outstanding dedication in many key positions. She has spent her professional career building strong teams, architected systems and frameworks, and developed key business processes. As a former CTO and COO, Judi has been pivotal in the successful growth of several companies throughout the Wasatch Front. She is also an investor in a start-up accelerator RevRoad and has held seats on varying Boards of Directors.
Judi believes commitment to integrity and raising the bar of excellence will bring additional growth and opportunity to the ERC community. Judi is passionate about building high functioning teams and delivering results.
When Judi is not at work, you can find her busy on her 50-acre farm with her husband Nick and their combined seven children (and 2 sons-in-law). Judi is a Utah native, she and her family also enjoy the lovely Utah mountains, camping, their 2 mini-schnauzers, traveling, especially on their Harleys, cooking, and spending time with all her family around the valley.
Justin Atkinson has spent most of his professional career building and managing sales teams and pipelines, as well as targeting new product development and systems within growth markets.
When Justin first heard about the ERC program he quickly saw the lack of infrastructure to support this critical program. With small businesses struggling due to the pandemic and few business owners aware the program even existed, he immediately began building a system that would make this program available to all businesses that desperately needed the support. Utilizing his previous in-depth experience and understanding of the sales process, Justin was able to create a scalable system that is now providing access to this critical program for thousands of businesses.
Justin is passionate about solving big problems with solutions that encourage empowerment. While he loves this endeavor his true passion is his family. He enjoys the challenges and joys of raising 4 children with his wife, Erin.
Job Titles:
- Member of the Field Advisory Board
Job Titles:
- SVP of Customer Fulfillment
Mark Morrell joined ERC Specialists in 2021 after decades leading teams at Disneyland Resort, the Utah Jazz Organization, and Brigham Young University. Mark holds an ITIL V4 Pink Elephant certification in Information Technology Infrastructure Library management and is also a Certified Scrum Product Owner from the Scrum Alliance.
As a leader of ERC Specialists' Customer Fulfillment department, Mark loves to incorporate his Disney background into all aspects of the customer experience. He helps oversee the entire process of gathering, evaluating, and processing customer documentation accurately and expeditiously. Serving small business owners and assisting them in a way that can ultimately help them serve their customers is what really rang true for Mark. He believes that small businesses are the backbone of this great country and he's all about assisting them in being successful.
Mark's biggest passion is his amazing wife and three children. They love making memories while traveling and road tripping. When Mark isn't focused on providing legendary service and value, you can find him golfing, trail running, eating delicious food, and planning his next family trip.
Mark Sullivan has more than 20 years of experience building and scaling profitable companies. When Mark heard about ERC Specialists, he immediately saw the opportunity to help thousands of business owners recover from the pandemic, and he answered the call to lead our company as CEO.
Over the last 10 years, Mark has founded and launched 5 different companies that each hit $1m in sales in their first 12 months in business. During that time as a co-owner and acting CEO, he generated over $30m+ in revenue. As acting CEO for ERC Specialists, he's had the opportunity to oversee over half a billion dollars of filed credits helping thousands of businesses access COVID-19 relief funds.
Mark has a passion for life, family, and creating solutions that help others. When Mark is not building world-class companies, you'll find him on an ATV exploring the mountains of Utah, playing basketball with his four sons, or savoring the sweet life with his wife April.
Job Titles:
- Member of the Advisory Board
Job Titles:
- Member of the Field Advisory Board
Job Titles:
- Member of the Field Advisory Board
Job Titles:
- Member of the Field Advisory Board
- Teacher Entrepreneur
Job Titles:
- General Counsel
- Legal Team Leader
As the ERC Specialists legal team leader, Rocky Crofts advises the company related to all legal matters, supervises compliance and risk management, and signs all documents necessary for our clients to receive the ERTC. Rocky graduated from Weber State University, holds law degrees from the University of Idaho and the University of Miami, and has been a proud member of the Utah State Bar since 2003. He's owned his private practice since 2005, focusing on commercial and residential real estate law.
Rocky's favorite thing about working at ERC Specialists is the extraordinary people he associates with daily. He loves building things and being part of a team full of remarkable men and women of intelligence and integrity. Rocky resides in Roy, Utah, with his wife Stacy, three sons, and two labs named Havoc and Storm. He's an avid hunter and fisherman who enjoys traveling to new places with his family.
Following a long and successful career in real estate investment and strategic planning, Rusty Pollard joined the leadership team at ERC Specialists to head up our fast-growing Affiliate program. One of the highlights of Rusty's career was leading strategic planning at Boeing in the real estate, facilities, and construction division for the largest building and largest airplane manufacturing site in the world. For the last several years, Rusty has devoted his career to commercial and multifamily investing and asset management.
At ERC Specialists, Rusty leads the affiliate marketing division and affiliate support team- heading up our onboarding, training, compliance, and technical support efforts.
When work hours are over, Rusty volunteers as a CASA (Court Assigned Special Advocate) volunteer for kids in the custody of the state, helping to ensure they have a role model and get the time, resources and attention they need. He also enjoys motocross racing, snowboarding, mountain biking, camping and fishing with his wife and three children.
Job Titles:
- Member of the Advisory Board
Having held senior-level positions including VP of Operations, VP of HR & Customer Service, VP of Sales, President, COO, and CEO, Shane has a unique ability to develop, manage, and execute both high-level strategic plans and detailed tactical campaigns.
At ERC Specialists, Shane is accountable for all operating business segments of the company. He provides leadership, management, and vision to ensure proper operational controls, administrative and reporting procedures, and people systems in place to effectively grow the organization, increase operating efficiency and maintain financial strength.
Shane lives his life by this motto: "Work Hard, Smart, and Inspired." He and his wife Angie have three daughters and reside in Orem, Utah. When he's not working, Shane enjoys baking cookies, taking road trips with his family, fishing, and mountain biking.
Job Titles:
- Member of the Field Advisory Board
- She Boss Talk
Job Titles:
- Member of the Field Advisory Board
Job Titles:
- Member of the Field Advisory Board