SPECTRUM

Today, Spectrum RTVS not only offers vivid TV Wallboards but our solutions are designed to reach agents and managers whether they're at their desk, walking the floor, or at the coffee shop... The Contact Center environment has shifted from busy call centers to a mobile workforce. Spectrum's XorceView software is helping the transition by providing the agents and managers with the same content on their desktops that was displayed on the Call Center wallboards... Awareness of Key Performance Indicators is critical to the performance of any call center, and we provide the ability to configure raw data into KPIs to improve daily or unique challenges.

Primary location: Houston United States