XCALLY

XCALLY provides supervisor the tool in monitoring and evaluating agent performance, information to providing learning or coaching opportunities, and taking corrective action when necessary. Preparing reports and analyzing data to assist management as they determine call center goals. Working with management team members to support agents and maximize customer satisfaction... XCALLY API consists of Motion Server API and Phonebar API. You can access the powerful and secure Motion Server API to create, update, delete, and get any information, using its RESTful API... Our quality standards apply also in terms of service, technical expertise and advice. Our dedicated employees are happy to assist you with know-how and experience in your daily business.

Primary location: Kuala Lumpur Malaysia