BUENAVILLA - Key Persons
From Belgium, settled in Lanzarote many years ago, Bert is very skilled and fun-loving, with an excellent sense of humor. His cheerful attitude always fosters a positive and motivating environment.
Furthermore, his knack as a "handyman" is highly valued, as he can handle any task related to furniture assembly with meticulousness and perfection.
With his knowledge about the island and his skills in sports such as surfing, hiking, and cycling, Bert is capable of offering guests a truly extraordinary experience during their stay in Lanzarote, through his recommendations and practical advice for those wishing to explore the island's nature.
With Dutch roots, Carla fell in love with Lanzarote and moved here in 1998.
She developed great customer service skills over the years, which are now reflected in the company. Thanks to this, the company has developed high standards in guest services. She is the heart of Buenavilla.
Her great enthusiasm and passion are noteworthy, always seeking new ways to face challenges and discover innovative solutions for continuous improvement.
Carla is an inspiration to those around her, as her qualities illuminate any environment she is in.
Coco Villa exceeded all of our expectations and the photos don't do it justice. It's like a private jungle oasis in the middle of busy puerto del Carmen. The team at buenavillas are incredible, nothing was too much bother and the generous welcome pack was a lovely surprise. Thank you Noelia. The villa is of a very high standard with modern and chic decor with a jungle theme. The pool is to die for, a great size with a lovely waterfall feature and the hot tub and Bali bed on the upper level were very relaxing. Each room has aircon which worked very well, probably the best I've ever experienced abroad and the showers were great. We loved all the little personal touches like the make up clothes and wipes, very thoughtful. My one suggestion would be an outdoor dining area. There's a cool table and chairs built around a coconut palm tree but there were some local wildlife running up the trees making it difficult to eat there but the chill out sofa area was appreciated. We will definitely be back next year and have recommended the villa to a few people already. Well done team, we had a brilliant holiday.
Originally from New Zealand, he moved to Lanzarote a few years ago.
His maintenance skills are exceptional, which is directly reflected in our villas. He is the person who ensures that our villas receive the care they need through the organization of his Property Managers team.
He is always around ensuring that everything goes well.
His smile is very contagious, he is always in a good mood. He is a beloved figure by all.
Job Titles:
- Purchasing and Customer Service
Franzi is the person who ensures that everything in the office is in perfect order, supply, and perfection. Always attentive to the needs of colleagues and guests, ensuring their well-being, she is someone who goes above and beyond what is expected of any employee.
Of German nationality, she is behind all guest service, in online chats, and in details with guests that enhance their pampering and care.
In her private life, Franzi is a lover of cinema, music, and long walks on the beach.
Originally from Galicia, Manuel has been living in Lanzarote since 1998. With extensive experience in sales and business, he co-founded the company with his partner Carla in 2017.
Since then, the company has grown thanks to the great teamwork and meticulous attention to detail. Manuel takes care of sales and business aspects of the company, developing a great vision for the future and a solid marketing strategy day by day.
With a fantastic analytical balance, he can be credited as the brain behind the company. His ability to analyze and make strategic decisions is crucial for the operation and success of the organization.
Job Titles:
- Property Manager
- Member of the Team
Matt, as we call him in the office, is a colleague who quickly gets involved to help in whatever is needed. Efficient and very resourceful, he is very kind and helpful. He has an easy smile, is proactive, and a solution-seeker.
Matt is the newest member of the team, but he has surprised everyone with his quick learning, and he has fast become one of the team.
Of british origin, but having lived more than half of his life in Lanzarote, he brings the best of both cultures to the team. Knowledgeable about the island, he is a nature lover and has his own vegetable garden.
Noelia is a cornerstone in the Property Managers team. Her focused and serious approach to work makes her someone who can be relied upon to fulfill assigned responsibilities. As the veteran of the team, her extensive knowledge of all the houses and their essential details demonstrates her experience and dedication to her work.
The rest of the colleagues can easily learn from her, as she enjoys sharing her knowledge with others.
In her free time, Noelia, of Spanish origin, enjoys the tranquility of the island, being with friends, and practicing yoga.
Sue is an incredibly valuable and competent person for Buenavilla. Her ability to pay attention to details is admirable. Always kind and sincere with guests, we find her easy to work with among colleagues.
She is the centre of our reservations and administrative department. There is no doubt or question about accommodation that she cannot resolve, nor invoice that she cannot find.
Always cheerful, she resolves any issues and manages reservation payments, invoice issuance, and account reconciliation.
Ángela radiates a contagious positive energy. In addition to being very organized and professional in her work, she is a great colleague.