LUIS - Key Persons
Job Titles:
- Technical Account Director
Having started his IT career in 2005, Charlie spent over seven years in a Technical Operations Management role for another management services provider (MSP).
Having started his IT career in 2005, Charlie spent over seven years in a Technical Operations Management role for another management services provider (MSP). There he was responsible for the technology stack, both internal and for clients, while keeping vendors up to speed with new innovations. He joined totality services in the
After over 10 years spent in technology sales and marketing consultancy with a range of household-name businesses, such as TalkTalk, Centrica and Sodexho, Luis launched totality services in London with co-founder Pedro Martins in 2008.
After over 10 years spent in technology sales and marketing consultancy with a range of household-name businesses, such as TalkTalk, Centrica and Sodexho, Luis launched totality services in London with co-founder Pedro Martins in 2008.
Keen to add value and exceed targets wherever he's worked, Luis naturally drives the company's business and growth strategies. This role ranges right from lead generation across multiple channels to a hands-on role in the end-to-end sales process, including technical discovery sessions and proposal delivery. Luis is also responsible for the financial wellbeing of the business.
With a BA Honours in European Business from Oxford Brookes (1998), a BA Honours in Business Administration from the University of La Rochelle (1997) and a Goldman Sachs 10k Small Business Programme Graduate (2020), Luis fully utilises his education alongside his commercial experience to help drive the customer care excellence the company is renowned for.
This is clearly demonstrated by the way Luis, along with Pedro and Charlie, has made totality services the highest rated managed IT support company in London, based on client reviews.
A keen walker and traveller, you also often find Luis at Craven Cottage, watching his beloved Fulham FC, where he is a season ticket holder.
Job Titles:
- Co - Founder
- Technical Director
You might think Pedro is a typical IT "geek" given his work history, however he's a real socialite and is often described as "the life and soul of a party".
Having spent some years in a variety of technical lead roles for companies such as Vodafone, where he was Global Infrastructure Lead Architect, and Barclays Capital, where he was Global Data Centre Operations Lead, it was a logical step for Pedro to launch his own managed IT services business with Luis.
As Technical Director, Pedro not only provides the leadership, direction and management for the company's technical and operational teams, he also closely monitors innovations in the sector to spot, adapt, evolve and implement them in ways that enable the company to better serve its clients.
Pedro's aim is to ensure totality services' clients have the best-in-class, best fit technical platforms to deliver optimal uptime, scalability, easy adoption and use, solutions that help them to develop and grow.
Having gained a BSc Honours in Computing Information Systems Design in 2003 from London Metropolitan University, Pedro's professional qualifications include the Open Group Architecture Framework (TOGAF) in Enterprise Architectural and the ITIL® 3 Foundation Certification, the third version of a globally recognised collection of best practices for managing information technology.
Pedro's particularly proud of his degree dissertation on the concept of a Cloud-based service desk with database backend (a while before the Cloud actually existed!) and bringing an ethos of automation and orchestration to totality services from day 1 back in 2008.
To relax, Pedro loves good food (including cooking it!) and wine as well as spending time with his family. He's passionate about skiing but until his youngest turns three and can hit the nursery slopes, Pedro makes do with football and Formula 1.