UCCELLO DESIGNS - Key Persons

Job Titles:

• Customer Care Manager

Role At Uccello Designs, my primary role is leading Customer Care, but I also assist wherever I am needed. I handle all queries that come to us which ranges from warranty, delivery, and online orders to finding a store near you and website/payment issues. I organise all replacement parts to be sent out to our customers when they are needed whilst also answering all questions relating to our products from, not only customers, but Occupational Therapists, Carers, resellers, and all other people/organisations. Experience I started out part-time in Uccello Designs in 2020 as the Sales and Office Administrator whilst in Secondary School and once I graduated, I became started working here full-time while also helping in the Marketing and Customer Care department. I am currently now in college pursuing a degree in Creative Computing and have used the knowledge I've gained over the years studying Computer Science to create digital workflows and tracking systems for our ordering processes.

Job Titles:

• Customer Care Manager

Role My current role in Uccello is leading Customer Care. This includes all queries from our valued customers which can relate to sales, warranty, delivery, or payment issues. It also includes all questions and other requests for information from Occupational Therapists, Nurses, Carers and other medical professionals, resellers, disability organisations and all other people and organisations wishing to partner with Uccello Designs. Experience Before this role in Uccello, I was also the Digital Marketer for Ireland and the Operations Admin. I have worked as a marketer for several other companies and enjoyed every minute of it but helping people is where my passion is. I also have 23 years' experience in the Irish Defense Forces; this has nurtured this passion, and which also gave me the experience needed to take on the Operations Administrator role.

Job Titles:

• Office Manager

Role I am the Office Manager here at Uccello Designs. I manage orders and ensure delivery on is on time as best I can, payroll, finance and operations as well as ensuring the team has all they need to help make life easier for our customers. Experience Before Uccello Designs, I recently graduated from TUS with an Applied Science degree. From my previous roles, I have experience working in a fast-paced environment with sales, stocktake, and ensuring standards were met.

I have a professional involvement of over 30 years in the administration and delivery of human services, inclusive of residential & outpatient AOD rehabilitation, mental health and disabilities communities. I am a carer and advocate for my youngest son, Cameron who has lived with an acute Acquired Brain Injury (ABI) for more than 28 years.

I took up this role in early 2022 following my retirement from 30 years of teaching English as a second language, mostly in Australian universities.

Job Titles:

• Sales & Innovation Support

Role My role at Uccello Designs is ever evolving and changing depending on what the business needs at any given point. I'm involved in sales and innovation conversations, as well as assisting the team on developing new markets and growing existing ones. At Uccello we're all about making people's lives easier, and my focus is on both improving our current product offering and creating new products that embody this mission Experience I have an extensive sales and business development background, working in the telecommunications and online sectors. I've taken over the family business in Perth, as well as assisting with the development and launch of the Uccello Kettle with its inventor, my father-in-law, Andy De Petra.

Job Titles:

• Global Marketing Manager

Role Here in Uccello Designs, in my role as the Global Marketing Manager. I am responsible for all B2B and B2C marketing, including content creation, SEO, social media, PPC and success measurement of all marketing and sales activities both on and offline. Experience Before Uccello. I grew into the role of Marketing Manager for a fast pace international recruitment agency. After 5 years there I had honed my skills and learned tricks of the trade, met and befriended people from across the globe and really found a passion for my field.

I am passionate about marketing and technology; my BA in Marketing and Advertising boosted my love for technology. Developing websites, news portals and advertising campaigns for different types of companies and purposes, small and large, it has been 15 years developing, caring for, and promoting brand images on the web planet.