CLIENT SAVVY - Key Persons
I thrive off of creating a win-win-win situation. Aligning strategic priorities with a client experience strategy not only enables our clients to achieve their goals, but it makes our Clients', clients, happy!
Job Titles:
- Application Support Manager
Highly personable customer service professional with vast experience in customer and technical support, account management, field services, inventory management, and warehouse distribution.
I am focused on solving problems, managing risks and improving the quality of our software through all phases of the development lifecycle.
Driven and autonomous professional who has effectively managed global teams, projects and businesses in both corporate IT and startup environments.
My own keys for success are: critical
thinking, informed decision making
and desire to grow. I am a good
communicator and I hope that my
work inspires others with its creativity
and passion.
Creative and detail-oriented, my motivation is finding user experience issues and helping to maintain the highest quality for our products.
Job Titles:
- CHIEF EXPERIENCE OFFICER
- Founder
Founder, Ryan Suydam, created the Client Feedback Tool to empower professional services firms to understand how they are performing when it comes to their client expectations. This amazing tool cleverly indicates helpfulness, responsiveness, quality, accuracy, schedule, scope and fees, support, and Net Promoter Score.
"Problems cannot be solved by the same level of thinking that created them." My strengths are focused in ideation and strategic - I get excited helping others look at problems in new ways, specifically to help them build and develop great relationships. I'm not content until I hear a success story that our work together was well worth the effort.
I am encouraged when clients use the feedback they receive to promote a culture where their firm's Client Experience initiatives facilitate long-term Client Relationships.