CONSULTNET - Key Persons
Job Titles:
- Leader
- Operations Manager
- SVP
Charlie joined ConsultNet out of college in 2007. He has expanded his role over the past several years into management including directing the on-site technician teams. He has been crucial in building clients relationships.
In 2017, Charlie led the initiative to provide regular ‘report cards' on delivered performance to key clients. ConsultNet strives to keep internal and client communication, teamwork and priority transparent.
Chris was added to the team in 2016. In addition to being one of our senior techs, he oversees development and implementation of our internal processes and procedures to continually improve consistency in client monitoring and follow through.
Chris came to us via his prior relationship with a current client of ConsultNet. He has been working closely with Chris Klemm since 2013.
Chris has been working in the IT field since 1996, starting his own consulting business in 2003.
Chris started ConsultNet in order to deliver a different level of service to clients. How his teams interact with clients is a key driver in his vision for delivering value - every day.
Born and raised in Geneva, he currently resides here with his wife and two school age children.
Jermaine joined ConsultNet in 2020 with over 6 years of direct client facing IT experience. He was the lead tech at his prior company and was known for his customer service and being an integral part of the client's team to translate and narrow the gap between the human and the technical.
"Clear honest communication with clients builds trust. I explain the problem in language they can understand without overwhelming them with the technical." Jermaine uses his soft skills to adapt to the individual client.
Jermaine is married with 5 children. He is looking forward to leveraging ConsultNet's systems and monitoring tools to raise the level of support and care of his clients.
Marcin joined the team in mid 2022. He has a background in the Illinois government sector and brings broad range of experience to the team. Marcin earned his Security+ certification in 2021 and continues to learn and grow each day. He has been pivotal in helping support our broad range of client technical needs. Marcin is married with 2 young children and resides in the Chicagoland area.
Job Titles:
- Senior Technician, Hub II
Max joined us in the late Fall of 2016. He brings unparalleled troubleshooting and project management skills from over 10 years in the IT field.
Max has added responsibilities to monitor and develop our individual team members technical skills and is responsible for assessing each new hire. He is currently developing a formal program for expanding our junior tech team.
Patty joined ConsultNet in late 2019 coming from Banking and Retail Management backgrounds. Client relationships and driving both internal and external workflow to the next level were the impetus to bringing in an (IT) outsider to lead our Hub Team.
Phil started with ConsultNet in late 2022. He is an IT veteran holding many different tech jobs over the years. Phil has held many different network admin and consulting jobs ranging back to the Windows NT days. He has been using this experience to help support and deliver value to our clients.
Trevor started over the summer of 2021 as an intern while working towards a degree in Cyber Security. As of 2023, Trevor is a full time technician helping support our growing client base. He will be using his security expertise to drive initiates to continue to keep our client networks secure. You can often find Trevor challenging team members on the official ‘ConsultNet' ping pong table.