What is today's NMS (tool taxonomy in the age of ITIL & FCAPS)?...
Lessons learned (i.e. mistakes) shaped our creed: 1) Do what we say 2) Take the risk and trust first 3) Focus on relationships, not transaction 4) Advocate clients, not vendors 5) Demystify, don't obfuscate 6) Admit when we are wrong 7) Always do what is right
Also known as: NMSGuru