MAKIKO TANIGUCHI

Bendemeer Service Center is MOM's new service center consolidating their former service centers at four different locations into one. We have designed the new service center from the space, experience blueprints to new work processes. As the center was anticipating 7-8,000 visitors per day, in order to provide better service experiences, one of our key strategies focused on filtering customers with different needs. New Ministry of Manpower Service centered opened up in 2013 with implementation of our service experiences and spatial design from this project... The adventures of Makiko Taniguchi.