VIRTUAL ENDPOINT

I have been helping companies for 20+ years successfully evolve their business processes and systems, transition staff through organizational change, and boost employee performance through training... Gathered and documented business and system requirements for restructuring the service desk support model and IT change management processes, governance of IT account permissions and network security, HR onboarding/offboarding procedures, software enhancements, and the quality of system documentation. Analyzed application readiness and managed remediation efforts for a major Windows 7 upgrade. Led a team of writers, created instructional materials, and facilitated training. Coordinated UAT and software deployment.

Also known as: Virtual Endpoint Inc.