AUTO CLAIM - Key Persons
Job Titles:
- Warranty Administration and Services
Deborah has over 30 years of experience in new vehicle claims processing. She has worked at several automobile dealerships during that time, where she met her future husband Robert, also in the automotive field as a technician. Her expertise includes warranty administration training , processing and consulting.
Donna has over 30 years of experience as a GM warranty administrator. During those years she has also consulted several GM dealers for specific needs, including warranty schedule clean-up and training of in-house warranty administrators.
Donna Andrews has had an interest in auto mechanics since childhood. She completed a year's hands on study in auto mechanics at Clarence High School and began working in the automotive dealer industry in 1973. She worked in different areas including used car reconditioning and the parts department.
A passion to work with people in a way that would improve their lives led Donna to earn an AAS degree in Occupational Therapy. She worked in the field of geriatrics for 5 years in Dunkirk NY.
A move back to Clarence in 1982 changed Donna's direction back to the automotive field where through the help of the NFADA she was hired as a service advisor for Sweeney Chevrolet and later found her niche in GM warranty administration.
Job Titles:
- Warranty Administration and Services
Renee has 25 years of experience as a GM warranty administrator. She comes from a background of 3 generations of auto technicians: her grandfather Jesse, her father Ronnie, and brother Jason. Ronnie was known as the best tranny tech around! Renee brings her automotive knowledge as well as administrative skills to our team. Renee's attention to detail and accuracy in her work result in timely claims processing along with the collection of additional claim revenues including administrative allowances and overlooked parts, labor and materials.