MICHELLE LESSARD

Established a consulting company, concentrating on CRM technology strategy, vendor selection, business analysis, change management, business process re-engineering, design, and training. Currently sub-contracts to CRM business partners and CRM publishers worldwide to assist in executing CRM selection and implementation projects for their customers of various vertical markets... Insightful, detailed, and professional Business Analyst, Change Management Consultant, Business Architect, Solution Architect, and Trainer with 25+ years of extensive experience in selecting and delivering Customer Relationship Management and Business Process Management solutions for small to enterprise-sized companies in the US and EMEA (Europe, Middle East, Africa)... Analyze, Innovate & Define: Acute analysis and problem-solving skills to assist customers in re-engineering their customer-facing business processes in alignment with corporate strategic directives, assisting in developing their change..

Also known as: Michelle Lessard Enterprises, LLC