CHERI THOMAS

I'm a Knowledge Management Specialist and Program Manager with over 10 years of experience, dedicated to helping teams succeed by making complex information simple and accessible. I'm passionate about creating easy-to-use knowledge resources through smart content management, process streamlining, and effective project management. I've been lucky to work with some incredible organizations like Keyfactor, Cisco Systems, and Equinix, where I've made a real impact in areas like documentation, training, and knowledge-sharing... Over the years, I've led a wide range of projects-from creating global training programs to overseeing technical migrations and service implementations. Recently, at Keyfactor, I spearheaded initiatives such as developing the Keyfactor University portal, which boosted user engagement by 80%, and optimized Time & Material projects to cut operational costs by 25%. I also helped increase training participation by 60% through scheduling training initiatives in the US..