AIRLINEPROS - Key Persons
Job Titles:
- Executive
- Chief Commercial Officer ( DACH and Netherlands )
- Head of Sales and Marketing at Ukraine International Airlines
- Sales Director DACH, European Union
Adin Mujic is a highly accomplished and dynamic executive who currently serves as the Chief Commercial Officer for AirlinePros Germany. With a distinguished career spanning over two decades, Adin has successfully navigated the competitive landscape of the aviation industry, emerging as a respected and innovative young professional. His unparalleled expertise in sales, marketing, and business development has led him to this pivotal role where he is responsible for driving revenue and fostering strategic partnerships across the globe.
Adin's journey in the aviation industry began when he joined SriLankan Airlines as an assistant supporting the Sales and Marketing function. He quickly gained valuable insights into the complex world of aviation sales and marketing, as he worked closely with senior executives and honed his skills in client management, marketing strategy, and pricing. Adin's diligent work ethic and passion for the industry allowed him to make a significant impact at SriLankan Airlines, where he left an indelible mark on the team.
Building on the foundation of his early career experiences, Adin took on a more full-fledged role in Corporate Sales at Japan Airlines. In this capacity, he was responsible for developing and maintaining relationships with key corporate clients and strategically enhancing the airline's presence in the highly competitive European market. His knack for relationship building, combined with a keen understanding of market trends, enabled him to consistently exceed sales targets and contribute to the airline's growth.
As Adin's reputation as a top-performing sales professional grew, he was offered an exciting opportunity to join Ukraine International Airlines as a Sales Manager. In this role, he effectively managed a diverse sales team, fostering a collaborative work environment that encouraged high levels of productivity and efficiency. Adin's innate leadership qualities, along with his unwavering passion for the industry, quickly set him apart from his peers. Recognizing his immense potential, the airline promoted him to Head of Sales and Marketing.
As Head of Sales and Marketing at Ukraine International Airlines, Adin spearheaded innovative marketing campaigns and forged strategic partnerships to expand the airline's market reach. His integrity, hard work, and relentless pursuit of excellence not only resulted in significant revenue growth but also earned him the admiration of his colleagues and superiors. Today, Adin Mujic continues to redefine success in the aviation industry with his proven ability to inspire and lead high-performing teams, positioning him to make a lasting impact on the clients he works with, and the industry as a whole.
Alberto Cabrera Rojas originally began his professional journey in Accounting and Statistics, which provided him with a strong foundation in numbers and analytics. This would prove to be invaluable as he transitioned into Administration, where he gained a more intricate understanding of organizational operations. Moving into the IT division of Líneas Aéreas Paraguayas, Alberto quickly grasped the critical role technology plays in modern aviation. He then joined the Commercial Division of Líneas Aéreas Paraguayas, where his insights proved to be vital in in shaping the airline's sales pipeline and customer engagement framework.
Alberto was brought on board by LATAM, one of the leading airlines in Latin America, as a Sales Supervisor, where his relentless commitment and leadership saw him being promoted to the Head of Sales for Paraguay. His accomplishments did not go unnoticed, and he was soon an invaluable member of LATAM's International Sales team. Alberto was subsequently appointed as the General Manager of AeroSur Airlines of Bolivia, where he implemented innovative sales strategies and operational efficiencies that greatly contributed to the airline's growth and profitability in the ever-changing Latin American aviation landscape.
He was later named Regional Manager for Línea Aérea Amaszonas or Amaszonas, more popularly known among the masses as Amas, where he excelled in coordinating operations across diverse geographical zones. Alberto was consequently promoted to Executive President of Amaszonas Paraguay, which has since then rebranded as Paranair. Under his leadership, the airline achieved remarkable milestones, including fleet expansion and increased international routes. Alberto now also serves as the Executive Director of AldaReps Aviation, a company that provides charter aircraft and ground handling services.
Altamiro Medici is a seasoned aviation industry professional with over 25 years of experience in aviation as well as travel and tourism. Throughout his career, Altamiro has gained extensive knowledge in airline management, operations, and strategic planning. He has successfully navigated complex market conditions and played a pivotal role in driving growth and profitability.
Job Titles:
- Chief International Relations Officer
Job Titles:
- Country Manager
- Managing Director
Bruno Fegan is a distinguished professional in the aviation industry, serving as the Country Manager for AirlinePros Ecuador as well as the Managing Director for Central and South America. With an extensive career in the sector, Bruno has consistently demonstrated his ability to identify and seize opportunities, drive profitability, and foster customer loyalty. His unwavering commitment to excellence and dedication to innovation has made him a widely respected figure in the aviation community.
Bruno's expertise spans multiple areas of the industry, with a particular focus on aviation sales, business development, and customer relations. He is renowned for his deep understanding of market dynamics, which he leverages to identify new growth opportunities and strengthen competitive advantage for clients. Throughout his career, Bruno has showcased his impressive skills by successfully launching new routes, optimizing sales channels, and implementing new technologies to enhance the overall passenger experience.
A natural leader, Bruno is known for his ability to inspire and motivate his teams, fostering a collaborative work environment that encourages innovation and creativity. Under his guidance, clients have achieved several milestones, including significant increases in both passenger traffic and revenue. Bruno's strategic approach to sales has played a crucial role in driving continued expansion and commercial success for clients.
In addition to his business acumen, Bruno is well-versed in the technical aspects of aviation, possessing a comprehensive knowledge of aircraft and their systems. This expertise allows him to make informed decisions that ensure the highest levels of safety and efficiency, while also providing a solid foundation for his sales strategies. Furthermore, his fluency in several languages has proven to be invaluable in fostering relationships with key industry partners and stakeholders around the globe.
Job Titles:
- Managing Partner, Southeast Asia
- Regional Managing Partner, Southeast Asia
Chris Tan stands as a towering figure in the aviation industry, with an illustrious career that spans four decades. As the visionary head of AirlinePros Southeast Asia, he has been pivotal in shaping the landscape of airline representation in the region. His strategic foresight and deep understanding of the aviation sector have propelled the company to the forefront of the industry, with a vast network of offices spread across several countries in Southeast Asia. His impact on the industry has been undeniable, setting a benchmark for excellence and innovation in aviation sales representation.
Chris's early career was marked by rapid advancements, thanks to his creative problem-solving skills and his relentless pursuit of excellence. These qualities have been the bedrock of his professional ethos, and AirlinePros Southeast Asia has become synonymous with distinction and innovation in aviation sales representation under his leadership. Chris understands local markets like no other, and he believes in tailoring marketing and sales strategies to fit local laws, cultures, and consumer behavior; so that each client airline's presence is not just visible but also resonates with the local populace.
His expertise extends beyond the operational aspects of the aviation industry. His leadership style is characterized by a dedication to fostering a culture of collaboration and respect within AirlinePros Southeast Asia and the industry at large. Under his guidance, AirlinePros Southeast Asia operates not just as a business but as a partner to its clients, offering insights that have become indispensable to their growth and expansion plans. Chris's ability to navigate the complexities of the aviation market, combined with his unwavering commitment to his clients and his team, has solidified his reputation as a stalwart of the industry.
Christian Jen Tan is a dynamic and visionary leader in the aviation industry, currently serving as the Managing Partner of AirlinePros Southeast Asia. With a career spanning nearly a decade, Christian has made significant contributions to the airline industry, working with several leading international airlines from across the globe. His expertise is not limited to passenger services; he has also made a name for himself in the cargo sector, showcasing his versatility and comprehensive understanding of the airline business. Coupled with his forward-thinking approach, he is able to drive growth for clients and set new benchmarks in the aviation industry.
Christian's education at the prestigious Royal Holloway, University of London, was instrumental in molding his approach to business, emphasizing innovation, strategic thinking, and a global outlook - qualities that have defined his career. He has played a pivotal role in steering the commercial operations of airlines towards growth and profitability. His ability to understand the intricacies of the airline market, combined with a keen sense for identifying and capitalizing on new opportunities, has been instrumental in ensuring the success of clients in Southeast Asia.
Christian has spearheaded the launch of several airline products, which have not only enhanced the travel experience for passengers and resulted in increased market penetration, but have also contributed to the competitive edge of airlines. On the cargo side of the business, Christian has successfully implemented solutions that have improved operations, increased revenue, and sustainability, reflecting the evolving priorities of the airline industry. His achievements not only highlight his professional excellence but also underscore his commitment to enhancing the global airline landscape.
Job Titles:
- Advisor, BSP Financial Operations
Danni is one of those thorough professionals who believe in qualifications of every kind - be it organized academia or hands-on workplace learning. An MBA in international logistics, Danni has more than 12 years of experience in managing and developing business in logistics sector and travel and tourism sectors.
Over the years, he has amassed commendable experience in managing and developing business in logistics departments and in tourism industry working with travel agencies, bed banks and tour operators. He has effectively led and managed sales managers and teams of marketing professionals providing guidance, training, and support to achieve targets. What makes his stand out is his excellent communication skills and ability to develop and maintain robust relationships with clients which is crucial to the success of any industry.
In addition to MBA, Danni also has IATA certificates in cargo handling including dangerous goods and an IMO certification in cargo handling. A professional to the core, in his earlier workplaces Danni was also entrusted with engaging key clients, understand their needs, and provide custom services. Effectively collaborating with other departments like marketing, operations and customer service, Danni has his pulse on market trends, customer preferences and competitive intelligence.
As a logistics expert, Danni plays a pivotal role in ensuring efficient and cost-effective operations throughout the supply chain. Danni is a natural in implementing technology to automate processes, standardize effective procedures, and set achievable and measurable goals. As we move towards a globalized world, efficient and seamless management of logistics operations is crucial for the success of business across industries, more so aviation and travel. Danni's role is vital in ensuring the smooth flow of not just goods and commodities but also information and resources throughout the supply chain.
A tourism professional with over 15 years in travel and aviation, Elizabeth Peguero has curated seamless travel experiences, provided immersive itineraries and insightful guidance to travellers. She has also managed travel agencies, tour operators and bed banks efficiently. In her career in travel, she gained vast experience in sales management, statistical analysis, coordination, execution, and overall planning of marketing plans. Her commitment to promoting and furthering the industry stems from her belief in the transformative power of travel.
Elizabeth developed strong skills in promoting products and services related to the aviation industry working as a sales and marketing director for the likes of Air Caraibes, Air Transat, Wamos Air, to name some. In her stint with the airlines, she played a crucial role in driving revenue, fostering client relationships, ensuring performance, and achieving targets. She made her mark with strategic thinking and exceptional interpersonal skills while identifying opportunities and developing effective strategies to drive sales.
In all her workplaces Elizabeth has demonstrated a strong ability to close deals and achieve - exceed even - sales targets. While in sales, she was tasked with creative effective strategies to maximize revenues and secure business objectives. Working in the commercial departments of airlines, travel agencies, and other industry players, she is also proficient in negotiating and managing contracts, and establishing alliances to drive business growth. Ability to analyse market trends, identify target segments and developing sales plans combined with her passion for aviation has given her a solid understanding of the aviation market globally and its different dynamics.
Felipe Arbeláez is a leading figure in the aviation and logistics industry, with a career spanning over two decades that includes prominent roles at key aviation players such as Delta Air Lines and Avianca Cargo. Over the years, he has held several senior leadership positions that have seen him overseeing operations with valuations over $200 million in Latin America. Felipe Arbeláez's impact at the organizations he has been a part of is not merely operational; his strategic foresight has enabled them to surpass revenue projections by a staggering 50%, a testament to his belief in creating operations that are not only commercially viable but also significantly profitable.
Felipe's prowess in business planning, particularly when it comes to the Latin American market, is unparalleled. His ability to devise commercial and operational plans that promise a 55% gross margin and generate millions of dollars in earnings before taxes is a testament to his strategic acumen and foresight. His expertise in tripling sales volumes underscores his exceptional talent in business development and market penetration, capable of assuming P&L responsibility for entire countries and regional markets, while reporting directly to the Board of Directors. Felipe has also played a critical role in implementing digital transformation solutions that enhance operational efficiency and client engagement, by adding value at each step in the process.
With an illustrious track record of driving growth and profitability, Felipe Arbeláez has cemented his reputation as a visionary leader capable of navigating the complex landscapes of Latin American markets with unparalleled expertise. Felipe is adept at consistently delivering exceptional financial results, positioning him as an indispensable asset to any organization. Equipped with a deep understanding of market dynamics and his ability to harness opportunities, he leverages these insights to forge ahead in the pursuit of excellence. Setting new benchmarks for operational excellence, he continues to inspire and lead the way forward, shaping the future of aviation and logistics in Latin America and beyond.
Felix Kan - Managing Director
Job Titles:
- Managing Director
- Distinguished Management Expert
Felix Kan is a distinguished management expert with over two decades of experience to his name. As the Managing Director of AirlinePros China, Felix has skillfully harnessed his management acumen to promote operational excellence and maintain steady profitability. His strategic foresight and outstanding leadership abilities have played a significant role in the growth of AirlinePros, earning him admiration and esteem from colleagues and team members alike, as well his peers in the aviation industry.
Starting his career at the bottom, Felix acquired extensive experience in various roles, including operations management, sales and customer service. He swiftly progressed through the ranks, including management roles and senior leadership positions. He has consistently displayed a strong dedication to streamlining processes, enhancing service standards, and encouraging innovation. An advocate for professional development, he has spearheaded several training programs to ensure that teams remain aware of industry trends.
Felix's management philosophy is centered around effective communication, team building, and empowering employees to take ownership of their roles. He has led several initiatives aimed at boosting operational effectiveness and optimizing customer experience. These include the formation of strategic alliances to strengthen the competitive edge of clients in China. His capability to pinpoint and capitalize on growth prospects has led to a larger market presence and continued revenue enhancement for clients.
Over the course of her career that spans two decades, Francisca has gained extensive experience in a variety of airline functions, including sales, marketing, operations, and customer service. She started her journey with LATAM Airlines, where she was engaged in Pricing and Contract Analysis before being named the Area Sales Manager for the region. She also served as the Commercial Director for TAME (officially TAME EP Linea Aerea del Ecuador), the flag carrier of Ecuador.
This well-rounded background has equipped her with a deep understanding of the diverse challenges that the airline industry faces. Armed with this knowledge, she has consistently demonstrated her ability to devise and implement innovative strategies to enhance organizational performance and competitiveness in the ever-evolving aviation landscape. Her team has been exceptionally successful in capitalizing on untapped opportunities, generating significant revenue growth and bolstering client presence.
Francisca is particularly skilled in identifying emerging trends and leveraging them to create new growth opportunities. Her keen eye for market analysis and forecasting has been instrumental in guiding strategic direction, enabling clients to effectively anticipate and respond to changing customer needs and preferences. This foresight has enabled clients to stay ahead of their competitors, consistently delivering exceptional service and experiences to its passengers.
She has proven herself to be a strong and decisive leader who inspires her team to excel. She is known for her collaborative approach to problem-solving, working closely with colleagues from various departments to develop creative and synergistic solutions that drive results. Her commitment to fostering a culture of continuous learning and improvement has empowered her team to consistently exceed expectations, achieving record-breaking sales performance year after year.
Franck Dakayi stands as a testament to the power of perseverance, innovation, and strategic thinking in the aviation industry. He has successfully carved out a niche for himself, seamlessly blending his operations background in engineering with his passion for aviation and customer service. Demonstrating an aptitude for technology and problem-solving early on, Franck studied telecommunications engineering at the Technical University of Dortmund, following which he transitioned into the professional world as a software testing and quality assurance engineer in Münster, where he displayed exemplary dedication and commitment.
Franck subsequently honed his skills further, developing a keen eye for detail along with a relentless drive for excellence. His work in technology routinely pushed boundaries, ensuring that the systems he worked on were optimized for peak performance. Franck soon found himself back in Cameroon, driven by a vision to revolutionize the travel industry in Central and West Africa. Determined to make travel more accessible for everyone, he founded EASE, an IATA-accredited travel agency that set itself apart by combining technology, innovation and customer service to assist tens of thousands of individuals with their travel needs.
Franck soon established himself as a leader with a rare combination of technical expertise and a deep understanding of the African travel market. In his current role, Franck continues to push the envelope, building relationships with key stakeholders and driving sales strategies that are not only effective but also aligned with the ever-evolving needs of the modern traveler. His approach is rooted in a clear understanding of technology, which enables him to leverage his unique skill set to enhance marketshare and increase revenue for clients, along with improved customer loyalty that helps propel their growth in the region.
Frédéric d'Hauthuille is a stalwart of the global aviation industry with an impressive career that spans over three decades. His journey in the aviation and tourism industries is marked by a series of noteworthy roles, including his tenure at Spanair as the Sales and Marketing Director for France. In this role, he demonstrated exceptional leadership skills, implementing innovative sales strategies and marketing campaigns that considerably boosted Spanair's market presence in France, leading to increased revenues and an expanded customer base for the airline.
Gerry Oh is a seasoned marketing professional with 40 years of experience in the aviation industry. His expertise in developing and executing innovative marketing strategies has consistently driven growth for various airlines, including Singapore Airlines, Oman Air and Jet Airways. Gerry is well-versed in digital marketing, including search engine optimization, social media, email marketing, and content creation, in addition to skilled in market research and analytics, using data-driven insights to refine marketing initiatives.
Gerry is an active member of the aviation and travel marketing community, frequently attending conferences and participating in industry panels. His insights and contributions have earned him recognition as a thought leader in the field of aviation and travel solutions marketing. He is committed to staying at the forefront of marketing trends and technologies that lead to increased brand awareness and customer loyalty, thereby ensuring that AirlinePros continues to be the top choice for airlines worldwide.
Job Titles:
- Managing Director
- Managing Partner
With more than three decades of experience working with leading airlines, hotels, hospitality chains, travel agents, tour operators, and cruise lines, Jerry-Max Theophile is a highly respected industry leader in aviation, travel, and tourism. With his strategic planning capabilities, he is an invaluable asset for clients in the North American, Caribbean and Latin American markets.
Prior to joining AirlinePros, Jerry-Max held various high-level positions in the industry, where he developed his skills in strategic planning, operations, revenue management, and customer service. This background has given him a deep understanding of the complexities of aviation and the essential factors that contribute to its success.
In addition to his aviation expertise, Jerry-Max has a strong foundation in travel and tourism. He has collaborated with many hotel chains and hospitality groups to design and implement growth strategies, boost sales, and improve customer experience. His ability to identify significant market trends and opportunities has led to increased profitability for these organizations.
An MBA from the University of Miami, Jerry-Max uses his vast experience and network to create and maintain productive partnerships, using his talent for fostering collaboration among diverse stakeholders in the industry. He is a dedicated and forward-thinking executive with unparalleled skills and a passion for creating mutually beneficial partnerships that promote business growth.
Job Titles:
- Managing Director
- Managing Director of AirlinePros Peru
As the Managing Director of AirlinePros Peru, Jose Luiz Da Cunha brings a wealth of experience and expertise to the table. With a proven track record of success in the airline industry, he has honed his management skills to deliver outstanding results and drive growth for clients in the South American market.
With more than two decades of experience in the aviation industry, Jose has held various positions in commercial operations, revenue management, and network planning. He has a deep understanding of the intricacies of the airline business, and he has leveraged this knowledge to develop and implement innovative strategies to increase revenue and profitability.
Jose's management skills are second to none. He is known for his ability to lead cross-functional teams and foster a culture of collaboration and excellence. He is also a skilled communicator, able to articulate complex ideas and concepts in a clear and concise manner. Under his leadership, clients has achieved remarkable success in South America.
Jose has overseen the launch of new routes and the expansion of existing ones, leading to an increase in revenue and passenger numbers. He has also implemented cost-saving measures, resulting in significant improvements to the bottom line. With his extensive experience, he is a valuable asset to any airline looking to succeed in today's highly competitive market.
Job Titles:
- Managing Director
- Managing Director of AirlinePros Mexico
A highly-experienced aviation professional, Jose Ramon serves as the Managing Director of AirlinePros Mexico. With over two decades of experience in the aviation industry, Jose's exceptional skills in sales management, strategic planning, and customer relationship building have played an instrumental role in shaping the global presence and expansion plans of clients, earning him a well-deserved reputation for excellence.
Jose began his career in the aviation sector at the bottom, where he quickly distinguished himself as a top performer. His drive and tenacity, coupled with his natural aptitude for identifying lucrative opportunities and executing strategies to capitalize on them, propelled him through the ranks. Over the years, he has held various positions in sales and marketing, amassing a wealth of experience and honing his expertise in revenue generation, route development, and market penetration.
He has been the driving force behind several successful initiatives aimed at expanding airline market share and revenue streams. Under his leadership, airlines have forged strategic partnerships with key industry stakeholders, including travel agencies, corporate clients, and other airlines. These partnerships have proven to be mutually beneficial and have significantly bolstered their market position. His remarkable achievements in driving sales growth serve as a testament to his proficiency in the world of aviation.
His in-depth knowledge of the aviation landscape extends beyond sales and marketing, encompassing regulatory compliance, safety standards, and operational efficiency. This breadth of expertise has enabled him to develop comprehensive sales strategies that account for a wide range of factors, including market trends, competitor actions, and customer preferences. By taking a holistic approach to sales planning and execution, he has delivered impressive results and consistently exceeded revenue targets.
Jose is also an advocate for innovation and technological advancements in the aviation industry. He has championed the adoption of cutting-edge sales tools and platforms, leveraging data analytics to optimize sales processes, and improve overall performance. His forward-thinking approach has not only benefited clients but has also contributed to the broader aviation ecosystem. His unparalleled expertise, extensive experience and strategic vision make him an invaluable asset to any airline.
Juan Arbelaez - Chief Commercial Officer
Juan Arbelaez stands as a towering figure in the aviation, travel, and tourism industry, with a distinguished career spanning more than three decades. His professional journey has seen him collaborate with Eastern Airlines, Continental Airlines, Aeromexico, Avianca, Lufthansa, flynas, and Spirit Airlines, along with global leaders in the car rental and hospitality sectors such as Hertz, AVIS, and Marriott International. His work has also involved representing renowned airlines like Pan Am and Cathay Pacific, showcasing his range and appeal in the industry. His experience with the hospitality industry has enabled him to be a key driving force behind the operation of VIP lounges at various airports in Colombia.
A master of strategy, Juan has been central to negotiating billion-dollar agreements, forging global alliances, and pioneering new routes across Latin America, the United States, Europe, and the Middle East. His exceptional skill set spans business development, sales planning, and the intricate processes of business restructuring and transformation. Juan's unique perspective, nurtured through extensive experience with both low-cost and legacy carriers, allows him to offer strategic insights crucial to multi-million-dollar investments, route development decisions, and the exploration of new business lines in the tourism sector. He has also assisted the Ministry of Commerce, Industry and Tourism in Colombia with the development of 15 airports in the country.
Juan Arbelaez embodies the spirit of innovation, leadership, and strategic foresight. His contributions to the aviation and tourism industries are not just about numbers and agreements; they reflect a deep commitment to enhancing global connectivity and fostering growth in the sectors he passionately serves. His pioneering initiatives have not only shaped the trajectory of the companies he has worked with but have also left a lasting impact on the global landscape of travel and hospitality. His career is a testament to his ability to navigate the complexities of the aviation and tourism industries, making him an invaluable asset and a guiding force in shaping the future of global travel.
Job Titles:
- Managing Director
- Senior Vice President, Commercial
- SVP, Commercial US & CA
Judith Kolakowski is an accomplished aviation industry professional with a diverse and extensive background in various aspects of airline management. Through her impressive career, Judith has built a reputation for her exceptional leadership skills, strategic thinking, and ability to drive operational efficiencies that contribute to the growth and success of the airlines she has worked with. Her experience spans across multiple facets of the industry, including ground operations, in-flight services, and customer experience management.
Formerly Director of Operations at Air Berlin, the second largest airline in Germany reputed for its commitment to service excellence and innovation, Judith played a vital part in overseeing the smooth functioning of the airline's day-to-day operations. Her responsibilities included streamlining processes, optimizing routes, and introducing new measures to enhance operational performance. Under her leadership, Air Berlin saw significant improvements in key performance indicators, such as on-time arrivals and customer satisfaction.
Before her stint as Director of Operations, Judith served as the Director of Sales at Air Berlin. Her astute understanding of the aviation market and strategic sales approach enabled her to boost the airline's revenues and market share. Judith's keen eye for identifying growth opportunities and her ability to forge strong partnerships with stakeholders in the industry were instrumental in driving Air Berlin's sales success. Her expertise in revenue management and pricing strategies also contributed to the airline's competitive positioning in the market.
Her well-rounded background has provided her with a deep understanding of the complexities and challenges faced by airlines, allowing her to develop innovative solutions that address these issues effectively. Her fluency in English, French and German has proven to be invaluable in her dealings with international clients, suppliers, and partners, as well as in fostering a sense of collaboration. Her wealth of experience, unparalleled dedication to excellence, and strong leadership abilities have made her a highly respected figure in the aviation industry.
Karl Müller - Chief Commercial Officer
Job Titles:
- Commercial Director
- Leader
Karl Müller is a distinguished German-Canadian aviation professional with an illustrious career spanning over four decades. Karl brings a wealth of expertise and experience to the table, having held a variety of key positions in sales, marketing, and executive leadership roles within the industry.
Karl commenced his journey in the aviation world with a focus on Sales and Airport Support, a foundation that provided him with an in-depth understanding of airline operations and customer service. His drive and determination quickly led him to United Airlines, where he embraced the challenge of managing Marketing and Industry Relations for the airline in Rio de Janeiro, Brazil. Karl's exceptional skills in developing and nurturing strategic partnerships earned him widespread recognition and respect in the industry.
His proven track record of success caught the attention of Viação Aérea São Paulo, an international airline based in Brazil, which appointed Karl as its General Manager. During his tenure, he continued to strengthen the company's global position and foster international relations. In recognition of his unwavering commitment and contribution to fostering ties between Brazil and Canada, Karl was named Honorary Consul at the Canadian Embassy in Brazil.
In this capacity, he also took on an advisory role, sharing his invaluable insights with the President of TAF Linhas Aéreas, a regional and cargo airline in Brazil.
Despite his achievements in diplomacy, Karl's passion for aviation remained at the forefront of his career aspirations. He went on to serve as the CEO of ATA Brasil, a Brazilian low-cost airline, where he applied his strategic vision and operational acumen to enhance the company's market position. His leadership skills did not go unnoticed, as he was headhunted to become the Director-General of AirlinePros Canada, where he continued to leave a lasting impact on the aviation sector.
Karl's deep understanding of the industry and its nuances has made him a sought-after professional, leading to collaborative opportunities with airlines such as SATA Air Açores. While working with the Portuguese airline, Karl played a crucial role in expanding its footprint in Canada and significantly boosting sales. Fluent in English, German, French and Portuguese, Karl's linguistic abilities have proven to be an asset, allowing him to foster strong connections with partners, colleagues, and clients across the globe.
With his unparalleled experience and dedication to the aviation industry, Karl Müller is an invaluable leader and an embodiment of professional excellence.
Kebalatetse Kebalatetse has established himself as a highly effective and well-regarded leader in the aviation industry, with more than a decade of experience to his name. He began his career in the tourism industry, where he honed his skills in strategic planning, customer relationship management, and brand building. His ability to understand the needs of various markets and to develop tailored solutions for them has been a key factor behind the success of clients, marked by capitalizing on new opportunities and risk mitigation.
Klaus Becker is a seasoned aviation professional with more than two decades of experience in the industry. He is currently the Managing Director for AirlinePros Chile, where he is responsible for driving revenue growth, developing new business opportunities, and building and maintaining strong relationships with clients and partners.
Klaus brings a wealth of knowledge and expertise to his role, having spent much of his career in various positions within the aviation industry. He has a deep understanding of the complexities of the airline business and is known for his innovative and strategic approach to driving growth and profitability.
He began his career in the aviation industry as an Account Executive with Lufthansa in 2000. With his unwavering dedication and sharp business acumen, he soon found himself working for Emirates as a Senior Sales Executive. He moved to Qantas in 2014 and was appointed the Commercial Manager for Brazil. It was not long before he was promoted to Regional Manager for South America.
Throughout his career, Klaus has handled multiple responsibilities in sales and marketing management, allowing him to develop a comprehensive understanding of the industry and hone his skills in relationship-building, negotiation, and strategic planning.
Klaus's skills in sales and marketing are unparalleled, and he has a proven track record of developing and executing successful sales strategies that deliver results. He is a natural leader and mentor, known for his ability to motivate and inspire his team to achieve their goals.
One of Klaus's key strengths is his ability to navigate complex regulatory environments and negotiate favorable agreements with regulatory bodies and stakeholders. He has a deep understanding of the regulatory landscape and is adept at navigating the complex web of rules and regulations that govern the aviation industry.
Job Titles:
- Advisor, Training & Development
- Distinguished Leader
- Regional Managing Partner, Northern Europe
Linzi Barber is a distinguished leader in the aviation industry, known for her strategic vision and unyielding commitment to excellence. She began her career with Jersey European Airways, handling various responsibilities related to airline operations, schedule planning, sales and marketing. She was instrumental in expanding the airline's reach to new markets and increasing revenue through strategic partnerships and collaborations.
It grew to become Flybe, the largest independent regional airline in Europe. Linzi's expertise in sales strategy and her ability to build and maintain strong relationships with trade partners and clients has been key to her success. She was a driving force in the airline's commitment to providing exceptional customer service, ensuring that the airline remained a preferred choice for the UK travel trade. She soon gained a reputation for her ability to streamline processes, enhance operational efficiency, and build strong teams.
In her current role, Linzi has been instrumental in driving growth, overseeing a team of aviation professionals, and fostering strategic partnerships with key stakeholders. She is credited with the implementation of innovative techniques that have led to a significant increase in revenue and client satisfaction. She serves on the board of the Association of Women Travel Executives and is passionate about mentorship, actively supporting initiatives aimed at fostering the development of young professionals in the aviation industry.
Job Titles:
- Regional Managing Partner / Managing Director, AirlinePros India
Manikandan Janardanan is an accomplished professional in the airline industry, with an impressive career spanning over two decades. Beginning his career with Kingfisher Airlines, Manikandan quickly demonstrated a keen aptitude for understanding complex market dynamics and identifying opportunities for strategic growth. His keen eye for detail and ability to identify inefficiencies and implement improvements saw him working for Qatar Airways, one of the leading airlines in the world.
Manikandan's technical proficiency in route network planning and optimization has significantly contributed to the airlines he has worked with, driving increased profitability, and facilitating expansion into new markets. His expertise in revenue management and pricing strategies has consistently resulted in improved yields and maximized revenue opportunities. He has a unique ability to foster collaboration and innovation, which translates into improved marketshare and enhanced customer experience for clients.
He is known for his exceptional leadership qualities, bringing teams together to achieve common goals and drive continuous improvement. A proven aviation expert, Manikandan is renowned for his in-depth industry knowledge and ability to drive business growth while maintaining a strong focus on customer satisfaction. His passion for the aviation industry, coupled with his comprehensive skillset, positions him as a valuable asset to any airline seeking to excel in the Indian aviation market.
With over two decades of experience in aviation and financial services, Maria Alejandro Rubio Costa is a seasoned professional. Her career took flight with Delta, where she served as an Account Sales Executive, with her data-driven approach enabling her to identify emerging market trends. Maria was then invited to join TACA Airlines as their Sales Manager for Venezuela. In this role, she helped secure key accounts, and assisted the airline to significantly expand its footprint in the region. TACA Airlines subsequently promoted Maria to be their Sales Manager for Costa Rica, where she instituted numerous sales and marketing initiatives that revitalized the airline's presence in the Central American market.
Over the last decade, Maria was instrumental in steering loyalty programs for VISA / Citibank and American Express. Though seemingly a departure from aviation, this experience further enhanced her proficiency in customer service and sales. In this role, Maria was responsible for market research, ensuring that these financial giants stayed ahead of consumer trends, particularly in the Americas. Her analytical skills were crucial in dissecting huge datasets, translating them into actionable insights that would later influence marketing strategies. Maria's negotiation expertise found new avenues here as well, as she orchestrated deals that yielded mutually beneficial partnerships, in addition to nurturing longstanding relationships.
Rejoining the aviation sector, Maria brings an amalgamation of skills crucial for her current role. Her exposure to the financial services sector contributes to her holistic understanding of customer retention - an invaluable asset for any airline looking to enhance its market share and customer experience. Her familiarity with the American markets gives her the experience and the expertise to make strategic decisions that resonate with these specific demographics. With her understanding of customer behavior and her ability to ensure client satisfaction, Maria has proven herself to be more than just a sales professional, she is a business strategist, a market analyst, and above all, a leader committed to excellence.
Job Titles:
- Managing Director
- Regional Managing Partner
- Global Financial Controller
Marilyn is a seasoned finance professional with a wealth of experience and expertise in the aviation sector. With nearly three decades of experience in finance and accounting, Marilyn has a proven track record of managing complex financial operations and driving business performance.
Marilyn began her career in finance as a management accounting professional at Air Namibia, where she quickly established herself as a top performer. She rose through the ranks to become the Senior Manager in charge of Financial Accounting and Management Accounting at the airline, where she was responsible for managing the company's financial operations and providing strategic financial guidance to the executive team.
As also the Global Financial Controller of AirlinePros, Marilyn is responsible for overseeing the company's global financial operations, including financial reporting, budgeting, forecasting, and analysis. She works closely with other senior leaders to develop financial strategies that support the company's goals and objectives.
Patricio Aylwin is an accomplished aviation industry professional who currently serves as the Managing Director of AirlinePros Australia. With a work experience spanning three decades in the aviation sector, Patricio has established himself as a strategic thinker and a result-driven executive with a keen eye for identifying opportunities to optimize revenue and enhance commercial performance.
Patricio started his career in the aviation sector as a Strategic Analyst with LATAM Airlines. His keen eye for optimizing route performance saw him getting promoted to Commercial Strategy and Planning Manager within just eight months; and over the years, he got promoted multiple times to eventually become the Regional Director - Asia Pacific for the airline. His expertise in data-driven decision-making has enabled him to lead teams in developing and executing successful revenue enhancement initiatives.
Patricio's reputation as a collaborative leader who fosters a culture of innovation and continuous improvement is endorsed by numerous accomplishments. Aided by his extensive knowledge of airline operations and market dynamics, he has been instrumental in the implementation of cutting-edge revenue management systems, advanced analytics, and innovative pricing strategies that have delivered significant gains in both market share and profitability, making him a genuine asset to any airline.
PK Lee is an accomplished and innovative executive with more than three decades of experience in the field. With a proven track record of delivering consistent growth and fostering strategic partnerships, PK Lee has emerged as a key figure in the aviation sector. With his leadership skills and long-term vision, PK Lee leads from the front with a forward-thinking approach, emphasizing collaboration and innovative thinking.
Job Titles:
- Regional Managing Partner
- Regional Managing Partner of AirlinePros Bolivia
As the Regional Managing Partner of AirlinePros Bolivia, Rafael Ortiz Navarate brings a wealth of experience and expertise to the table. With a proven track record of success in the airline industry, he has honed his management skills to deliver outstanding results and drive growth for clients in the South American market.
With more than two decades of experience in the aviation industry, Rafael has held various positions in commercial operations, revenue management, and network planning. He has a deep understanding of the intricacies of the airline business, and he has leveraged this knowledge to develop and implement innovative strategies to increase revenue and profitability.
Rafael's management skills are second to none. He is known for his ability to lead cross-functional teams and foster a culture of collaboration and excellence. He is also a skilled communicator, able to articulate complex ideas and concepts in a clear and concise manner. Under his leadership, clients has achieved remarkable success in South America.
Rafael has overseen the launch of new routes and the expansion of existing ones, leading to an increase in revenue and passenger numbers. He has also implemented cost-saving measures, resulting in significant improvements to the bottom line. With his extensive experience, he is a valuable asset to any airline looking to succeed in today's highly competitive market.
Rebecca Meadows is well-regarded in the aviation community for her strong leadership, innovative problem-solving abilities, and unwavering commitment to excellence. Her dedication to enhancing the air passenger experience, embracing new technologies, and adapting to evolving market conditions has earned her a reputation as a forward-thinking industry expert.
Rebecca began her journey in the aviation industry three decades ago, where she honed her skills in market research, data analysis, and revenue management. Displaying a natural talent for leadership and strategic thinking, she rapidly advanced through various roles, including positions in airline ticketing, sales, marketing, and business development, as well as strategic alliances.
Her exceptional skills in negotiation, relationship management, and revenue optimization have led to her consistently exceeding performance targets.
She holds an MBA in Aviation Management from the world-famous Embry-Riddle Aeronautical University, and also brings a wealth of experience to the table. She has worked with the likes of Varig, American Airlines, Continental Airlines, LATAM Airlines, Turkish Airlines, Avianca Brasil as well as with Star Alliance, the world's largest airline alliance. With a passion for nurturing talent and fostering a culture of continuous improvement, Rebecca remains a prominent figure and influential force in the world of aviation.
Shareen Thude - Chief Commercial Officer
Shreyas Nanavati has an unique ability to connect high-level strategy with ground-level operations, allowing him to make decisions that are both financially sound and operationally feasible. He has successfully helped clients navigate industry turbulence by leveraging his comprehensive understanding of aviation trends and market dynamics. He has also displayed exceptional crisis management skills, guiding clients through various industry downturns and global challenges with a composed, analytical approach that ensures their long-term viability.
Beginning his career at Continental Airlines as a Senior Analyst in charge of Distribution Planning, Shreyas demonstrated a remarkable ability to navigate the complexities of airline distribution. His strategic planning and analytical skills were key to streamlining and enhancing the efficiency of the airline's distribution channels. Shreyas's deep insights and leadership potential soon saw him being promoted to the role of Revenue Manager at Continental Airlines, where he deftly managed the airline's revenue streams and financial health.
At AirlinePros, he helped contribute towards making it the largest airline representation firm in North America, overseeing a 1,800% increase in client revenues while trebling the number of clients. Throughout his illustrious career, Shreyas has earned a reputation as an expert in aviation, recognized for his insights into airline operations, strategic planning, and revenue management. His adept handling of the challenges and opportunities presented by the ever-evolving aviation landscape has consistently resulted in robust business performance.
A towering figure in the world of aviation and travel, Soyongiikh Nasanbuyan has over two decades of experience to her name, with a career marked by excellence, innovation, and an unwavering commitment to customer service. Her foray into the industry was in Ulaanbaatar, where she served as a Travel Coordinator for Korean Air. In this role, she demonstrated an acute understanding of the ticketing process, sales, and the art of customer service. Her work ethic and commitment to her role didn't go unnoticed, as she was named Employee of the Year for three years in a row, a testament to her dedication and professionalism.
Stephen Kwong - Chief Commercial Officer
Job Titles:
- Advisor, Industry Affairs
Tiziana Della Serra Girardi's journey in the airline industry began with a foundation in sales and marketing. Her tenacity and expertise saw her working as a Sales & Marketing Manager for Air Namibia, where she proved instrumental in crafting innovative strategies and nurturing strong partnerships. Working closely with the Namibian Tourism Board, Tiziana successfully promoted the airline's growth and bolstered Namibias position as a sought-after tourist destination.
Her undeniable prowess in sales and marketing caught the attention of Air Transat, which offered her the role of Sales & Marketing Director. Under Tiziana's watchful eye and strategic guidance, Air Transat experienced a period of significant expansion and increased profitability. Her deep understanding of the industry and sharp intuition enabled her to identify and capitalize on new opportunities, helping Air Transat become a major player in the Canadian market.
Tiziana now works closely with major airlines, hotels, hospitality chains, travel agents, tour operators, and cruise lines, helping forge strong relationships and partnerships that drive growth and profitability for clients. She fluently speaks English, French, and Italian, which has enabled her to communicate effectively with stakeholders and customers from diverse backgrounds. Her ability to develop and implement effective sales and marketing strategies, coupled with her excellent relationship building skills, make her an invaluable asset to any airline.
Todd Neuman - Chief Commercial Officer
Job Titles:
- Chief Commercial Officer
- Vice - President in Charge of Sales for North America
With a commendable career trajectory spanning almost four decades in the aviation sector, Todd Neuman stands tall, with his journey marked by several leadership roles with renowned airlines and significant contributions to the travel and tourism industry, encapsulating his passion, dedication, and ability to lead and innovate. His foray into aviation was with Delta Air Lines, where he honed his skills in Customer Service. Todd's natural aptitude for understanding the needs and aspirations of customers quickly made him a vital asset to the airline.
Transitioning into a Sales and Marketing role at American Airlines, he demonstrated an innate ability to strategize, communicate, and execute with precision. Over the course of his 22-year tenure with American Airlines, Todd climbed the corporate ladder steadily, eventually being promoted to Director of Leisure Sales and Tour Development. His leadership, characterized by an unwavering focus on customer satisfaction and team collaboration, fortified the company's presence in the leisure segment, expanding its footprint in crucial markets.
Todd then joined South African Airways as their Vice-President in charge of Sales for North America, where he played a pivotal role in strengthening the airline's position in one of the most competitive aviation markets in the world. Recognizing his unmatched expertise and leadership qualities, he was soon elevated to Executive Vice-President in charge of the Americas. His 17-year-old tenure wasn't just about numbers and market share; it was more of a testament to his ability to bridge cultural divides, adapt to diverse markets, and inspire teams across continents.
Todd also has ample high-level experience in the travel and tourism industry. Serving on the Board of Directors at World Travel Holdings, he handled airline relations while also collaborating with a diverse range of stakeholders including cruise operators, rental car companies, hospitality chains, and National Tourism Organizations in the Caribbean. This role underscored his versatility, and his ability to navigate and influence diverse segments of the travel ecosystem.
Job Titles:
- Director, Asia - Pacific / Regional Business Development Manager
Umesh Nair is an experienced sales and strategy professional who brings an enviable blend of strategic acumen and industry knowledge to the table, backed by an impressive career that spans diverse segments of the travel and aviation sectors. Umesh originally started out a trainee for Indian Airlines before working with the United Nations at Geneva [specifically with the United Nations Conference on Trade and Development, which works in close association with the World Trade Organization] and moving on to Amadeus, where he was Head, Sales and Markets.
Umesh was subsequently appointed as Head-Corporate and Strategy at Bird Group, which provides travel and aviation services to the industry. Umesh worked there for 14 years before joining US-based trip planning technology company TripProximity as their Vice-President in charge of Partnerships & Alliances. He then spent two years as an Advisor for an Artificial Intelligence company whose voice-based solutions help airports improve their security and ground handling processes, resulting in cost savings of up to 2% of their annual expenses.
Prior to joining AirlinePros International, Umesh served as a Strategy Advisor for CoPilot Travel, a company established by the founders of KAYAK, Travelocity, and Priceline; which now builds bots for travel booking platforms. His role included bringing together the likes of United Airlines, Delta, American Airlines, Lufthansa, KLM as well as big names in the world of hospitality such as Hilton Hotels & Resorts, InterContinental Hotels Group, Marriott Bonvoy, Hyatt Hotels & Resorts; in addition to players in the travel industry such as Enterprise, Hertz, AVIS and Amtrak.
With nearly three decades of experience in the aviation industry, Xavier Masule stands out as a figure of exceptional leadership, vision, and commitment. His journey, marked by tenacity and pioneering efforts, has made him an indispensable part of the global aviation community. With an MBA in Strategic Management, Xavier steers the company's financial direction with a rare blend of precision and innovation, a testament to his rich and diverse background in the sector.
Xavier's journey in the aviation sector began with Air Namibia, where he served as their Chief Commercial Officer for nearly 16 years. During this time, he was instrumental in amplifying the airline's commercial performance, overseeing significant operational growth, and fostering key partnerships that reinforced its position in a highly competitive market. His insights and proficiency were not confined to Namibia alone, but much sought after on a continental scale.
He later joined Royal Eswatini as their Director (Commercial), a role which had him delving deeper into the commercial nuances of the aviation sector, pioneering strategies that bolstered the airline's market presence, revenue streams, and customer engagement. His strategic vision and sharp financial acumen have also been invaluable assets to various Boards on which he served as a Non-Executive Member, particularly in the fields of aviation and financial services.
Yuko Imai - CEO, Chief Commercial Officer
Job Titles:
- Chief Commercial Officer
- Managing Partner
Yuko Imai is a distinguished figure in the aviation industry, who brings a unique blend of technical prowess, business acumen, and leadership qualities to the table in her role as Chief Commercial Officer of AirlinePros Japan. Yuko is the recipient of several awards and accolades, conferred in recognition of her outstanding achievements and contributions to the aviation industry. Fueled by her quest for perfection, she continues to forge new paths and set the standard for excellence in the world of aviation.
Yuko began her journey in aviation at a young age, fueled by her passion for flying and a fascination with the complex workings of the industry. Throughout her career, Yuko has held various roles across different areas of the aviation business, including route planning, flight operations and sales. This diverse experience has given her a comprehensive understanding of the industry and allowed her to build a proven track record of delivering results.
She has been instrumental in driving growth strategy, improving operational efficiency, and leading the charge towards sustainability. Yuko is also known for her commitment to innovation and fostering a culture of excellence within her team. Her visionary approach, combined with her ability to motivate and inspire others, has resulted in client airlines consistently outperforming their competitors in customer satisfaction and on-time performance metrics.