CCM CONSULTING GROUP - Key Persons
Job Titles:
- Managing Director
- Managing Partner
- Owner
As CCM Consulting Group's owner/managing director, Colby B. Smith, focuses on the direction of the company and the company's strategic plan. Colby oversees operations, sales, consulting, support, and client success. Colby has an extensive background in the call center and healthcare industries.
Mr. Smith has brought together a highly respected group of call center and customer care specialists who have a total of 77 years of combined experience in the industry. CCM's current call center staff is a remarkably diverse workforce representing a variety of ethnic groups including Spanish, Indian, and Polish speaking call center representatives.
Laurie Brinkley has extensive experience in call center quality control, risk management assessment, supervision, and training & development.
Job Titles:
- Technical Support Supervisor
Miguel Hernandez has 15 years of customer service and sales experience including training and development, client relations, motivating staff, and conflict resolution.
Oliver Houston has 20 years senior management & call center management experience primarily in the financial service industries, managing large financial services clients including Citibank, GE, and other banking related clients.