COAKLEY - Key Persons
Amy Kopplin leads the Brothers Interiors Design Team.
With a focus on internal development, Amy rotates her staff from project to project to assure that they all become multi-faceted, just like the company's client base. This helps the team excel at providing creative solutions for their customers.
Using the consultative approach, Amy and the team work to understand exactly what clients need in order to deliver the best design solution. This frequently leads to new ideas and unconventional approaches rather than pre-conceived designs. A LEED Green Associate, Amy can also help customers reduce their environmental footprint.
Amy holds the National Council for Interior Design Qualification (NCIDQ) certification. The NCIDQ is the industry's measure of proficiency in design principles, not only for aesthetics but also for public health, safety and welfare. She is also a graduate of UW-Madison's accredited Interior Design program, and holds certificates in Textile Science and Material Culture Studies. She is proficient in a myriad of interior design software platforms.
She and her husband live on the Lower East Side of Milwaukee. They both enjoy the vibrancy and energy that the City offers.
Job Titles:
- Household Goods Supervisor
Job Titles:
- Accounts Payable Specialist
Ben Juech oversees sales, marketing, manufacturer relations, interior design and customer service. He strives to foster an environment where people enjoy their work, which in turn creates a positive experience for customers. His primary focus remains business development, reinforcing ongoing relationships and developing new ones.
Ben was instrumental in the formation and launch of Brothers Business Interiors in 2012 as the newest Coakley Brothers Company. Over the ensuing years Ben has been the face of the organization as it has grown exponentially in size and customer reach.
An outside-the-box thinker and accomplished business developer, Ben takes great pride in leading a cutting edge business unit that is helping shape the 21st century image of the historic Coakley Brothers Company. All the probing and listening he does (also called ‘customer research') spurs new ideas for creating customized workplace solutions that feature high-value furnishings and design services.
Ben has his BA from UW-Madison. He and his wife Allison live in Whitefish Bay with their four children, Charlie, Stephen, Emily & Jack. A big sports buff, Ben is an avid golfer and a fan of the Bucks, Brewers, Packers, and, of course, the Badgers.
Ben serves on the Board of Directors for the Lutheran Home Foundation in Wauwatosa and the Mt. Calvary Community Development Corporation in Milwaukee's Sherman Park Neighborhood. In 2018 he was recognized by the Daily Reporter as a "Newsmaker of the Year" for his work in attaining furniture contract for Fiserv Forum.
Job Titles:
- Brothers Business Interiors in 2015 As a Sales Consultant
- Workplace Consultant
Billy Zlotocha joined Brothers Business Interiors in 2015 as a sales consultant, helping customers with comprehensive services ranging from moving and warehousing to space planning and design, furnishings and installation.
Billy's entrepreneurial background helps him focus on long-term strategies, while his experience in sales, purchasing and operations in multiple industries provides the basis for his ability to assess customers' needs and offer multiple alternatives to suit any budget. That diverse experience provides him with a firm understanding of account management and vendor relationships in addition to sales forecasting and inventory analysis.
Rather than simply emailing customers, Billy takes the time to meet with each to go through all aspects of the quoting and estimating processes. They appreciate the level of detail and amount of consideration he gives to every project and often comment they feel their project execution is tried, tested, and well-planned.
Billy has a BA from Colorado College, and MBA from the University of British Columbia in Vancouver. He lives in Bayside with his wife, their a daughter, and a dog. In his spare time, he sails his C-Scow on North Lake and coaches the Marquette University High School Alpine Ski Team.
Job Titles:
- Administrative Marketing Assistant
Job Titles:
- Project Manager
- Installation Project Manager
Chris Milbrath has been with Coakley since 2012 when he began as installation manager and dispatcher/scheduler, advancing to project manager for Brothers Business Interiors in 2014. He has over 20 years of installation and project management experience.
Chris is at the front end of every project doing labor quotes, going over prints, doing pre-job walk-throughs on job sites, meeting with customers, and working with designers. He reviews all orders before placement, and assembles each crew to match the project. His high standards and attention to detail are focused on customer satisfaction at every phase of each project.
People say he gets more done in less time than most. His diverse experience as an installer allows him to converse clearly and explain in detail the installation process. His time management skills are excellent, consciously controlling what he deems most important in order to be efficient and effective.
Known for his fun sense of humor, Chris is outgoing and easily engages with clients. He has a musical and artistic background, which lends a flair of creativity to his work, and helps him arrive at unique solutions to installation problems.
Job Titles:
- Interior Designer II
- Interior Designer II, WELL AP
Christine Fleming joined Brothers Business Interiors in June of 2017 with a background in project management and space planning. Her experience in retail merchandising lends a sense of style to her work, with an acute eye for detail, while her project management background integrates well with her interior design role.
She specializes in analyzing a space, considering its best intended use, and creating a plan that best suits the client's needs. The combination of her creativity and technical expertise enables her to create a space that is truly functional, yet appealing - a timeless space that flows and adapts over the years.
Christine recognizes the importance of reflecting the culture and maintaining the visual integrity of her customer's company brand, integrating corporate colors and images as appropriate. Her 3-D design capabilities can help customers more readily grasp the intended look, allowing them to view the design from every angle.
She credits her success to her easy-going attitude and ability to listen, letting others do the talking. Customers appreciate how she really hears what they have to say before she suggests a solution.
Christine has her Associate's degree from MATC and a BA from Concordia, both in Interior Design and is an allied member of American Society of Interior Design (ASID). She also holds WELL AP as a WELL Accredited Professional, specializing in spaces ensuring the well being of the humans that occupy a space.
In her free time, she runs half marathons, and loves dining out, summers in Milwaukee, and traveling to new places.
Cody has over 3 years of warehousing and project coordination experience. He has a college degree in a field of science and prior experience in professional services. He has worked in our warehouse as an inventory specialist and recently advanced to the position of project coordinator. As a project coordinator, Cody has knowledge in shipping, receiving, tracking, and delivery.
Job Titles:
- Admin
- Construction Project Manager
- Commercial Project Manager
6 years of Project management experience, another 4 years of operations experience. My hobbies include building custom furniture, hunting, and fishing.
Job Titles:
- Director of Workplace Strategy
Prior to joining Coakley Brothers and Brothers Interiors, Dana worked for a Fortune 200 manufacturing company developing her engineering, project management, sales and marketing skills. This experience helped her balance big picture thinking with an acute attention to detail.
Dana holds a BS in Engineering and Studio Art from Dartmouth College. Her MBA is from Marquette University (July, 2018).
A Baltimore native, after relocating to Milwaukee in 2009, she came to believe that Milwaukee is a hidden gem. Dana currently resides in Whitefish Bay with her husband and two dogs. Together, they enjoy travel, outdoor adventure, yoga and taking on many home DIY projects.
Job Titles:
- Construction Manager
- Construction Project Manager
- Facilities Manager
Daniel Stroven's great-grandfather was a master tile mechanic from Italy; his grandfather was a builder; and his father was a molder and woodworker. Construction is in Daniel's blood.
He joined Brothers Business Interiors in 2017 after nearly 30 years in various construction trades, with expertise in tile and floor coverings, but he also has extensive experience in estimating, scheduling, and contractor management.
He possesses a keen judge of talent and can call upon a vast array of experienced subcontractors who help to ensure the Company delivers outstanding quality, on time, and within budget.
Daniel is a very direct communicator accustomed to getting along with high-level executives and independent trades people with equal ease. When he makes a promise - a deadline, a budget, or a specification - you can count on him delivering.
Daniel and his wife, a former veterinary nurse, live in Okauchee with their two dogs. He enjoys outdoor activities like hunting and fishing, or just kicking back with a good book or a friendly game of chess.
Job Titles:
- Admin
- Project Manager
- Commercial Services Project Manager
Danny has over 12 years of commercial moving, leadership, and project management experience. His strengths reside in project planning and customer satisfaction.
Job Titles:
- Admin
- Human Resource Manager
- Human Resources Manager
Dawn joined Brothers Business Interiors in June 2017 as the Human Resource Manager. She is a graduate from Concordia University with a Bachelor's degree in Human Resource Management and Business Management. She is also a Graduate from Concordia University with a Master of Science degree in Organizational Leadership. Her prior work experience was with multiple industries including retail, construction, manufacturing, automotive, and professional services.
She has a broad business experience handling Office Management, Accounting, and Human Resource functions for these organizations. Her responsibilities at Coakley Brothers Company include benefit administration, compensation, recruitment, onboarding, performance management, and employee relations. Dawn maintains her SHRM-CP (Society of Human Resource Management-Certified Professional) certification.
Job Titles:
- Household Goods Supervisor
Job Titles:
- Admin
- Director of Continuous Improvement
Dylan Vincent is Coakley Brothers & Brothers Interiors Director of Continuous Improvement.
In 2007, Dylan's career started at UPS where he advanced into management. Pursuing a higher education at the same time, Dylan obtained an associate degree in electrical engineering and later graduated Magna Cum Laude earning a Bachelor of Science in business administration with a focus in technical management. He served the remainder of his tenure initiating & improving the United Parcel Service operation departments in facilities across Wisconsin, Illinois & Tennessee.
In 2017, Foxconn, the world's largest technology manufacturing company brought their business to Wisconsin to develop their first US headquarters and technology park. Dylan resigned from UPS and was hired in the early stages of business development to leverage leadership talent to refine and increase the size of the company's new footprint. He was quickly promoted and entrusted by senior management to build, set up, and implement multiple departments across three campus facilities.
In 2021, Dylan pursued and accepted the opportunity to work at Coakley Brothers & Bothers Interiors as the Director of Continuous Improvement. Dylan specializes in developing, recommending, & implementing solutions for process improvement. Other duties include database design, value-stream mapping, collecting data to identify root causes, document control & developing standard operating procedures that are aligned with business strategies.
Dylan enjoys spending his free time with his large family of brothers and sisters. He is recognized as the music man in the family, appreciates Eastern Asian cuisine and utilizes personal free time to learn about technology that relates to EV's, iOT & cryptocurrency. Dylan is a current member of Delta Mu Delta- International Academic Honor Society in Business & also sits on the Board of Directors as Treasurer for his mother's breath of courage nonprofit organization Breath of Courage, working to bring awareness and healing to trauma survivors.
Job Titles:
- Accounts Receivable Specialist
Job Titles:
- Admin
- Accounts Receivable Specialist
I have worked in the accounting field for over 20 years. I am a Marquette University Alumni where I was a member of Alph Phi Women's Fraternity. Mother of 3 unique individuals who help ensure I live life to the fullest every day.
Job Titles:
- Stadium Self Storage Manager
Job Titles:
- Admin
- Director of Operations
Over 16 years of commercial moving, distribution, project planning and client satisfaction experience. Jeremy oversees project management and the staff of most projects. Including, healthcare equipment and furniture inventory distribution management.
Job Titles:
- Director of Strategic Commerce
Jeremy Kranz joined the Coakley Brothers team in 2001 as a workplace consultant. Previous experience in account management and customer service, along with a good ear and calm demeanor, immediately proved to be a good match for both the Company and its customers.
He has long excelled in both sales and project management roles, and his deep knowledge of the Company, the industry, and his years of experience, led to his promotion to his current role.
Jeremy has experience helping move all sizes of businesses and institutions, from Fortune 100 corporate relocations and entire hospitals and schools, to smaller clinics and offices. He is especially good at the estimating process, essential to beginning the planning and strategy stages of a move.
Although he believes every relocation is unique, his methodology and approach remain consistent. He always takes the time to listen to his customers' needs. Whether it's minimizing downtime, budget constraints, security, or meeting go-live dates, he learns what is most important to a customer before taking a collaborative and solution-focused approach to developing a plan that is realistic, attainable, and fair.
Jeremy graduated from UW-Madison. He Lives in Germantown with his wife and six children. He enjoys soccer (he's been a licensed soccer coach for 20+ years), golf, and fishing when he can spare the time.
Job Titles:
- Director
- Director of Household Goods
- Director of Relocation Services
Joan Hauenstein leads teams as our Director of Relocation Services as well as Project Coordination. Her role includes the oversight of relocation projects. She also oversees furniture purchases and tracking of delivery through the end of the furniture installation process. She compliments her leadership effort with many years of experience in Administration, Receivables, Claims Management, and Relocation Coordination. She has been a proud member of the Coakley Brothers Company since 1988. Joan's greatest strength is the ability to problem solve quickly and efficiently as she works with team members in order to overcome obstacles and to create a positively memorable customer experience.
Job Titles:
- Admin
- HHG Sales
- Household Relocation Consultant
Ken has been providing moving consulting to individuals and families planning for a move, for his entire career.
Residential relocation is much more complex than most customers realize. Ken oversees the numerous parties involved in moving a customer's valued possessions from origin to destination. He helps ensure that a residential move is safe, on time, and on budget.
For the past 25 years I have been in the accounting field with the past 17 at Coakley Brothers. I started at Coakley Brothers doing Accounts Payable and was able to move up to the Sr Accountant position.
When I am not at work, I enjoy spending time with my husband and children up at our cabin. We enjoy hunting, fishing and hiking when we are not attending dance competitions or soccer games.
Kris has over 20 years of customer service, project coordination, administration and customer satisfaction experience. Her vast work experience included security clearance at the highest level for government projects.
Job Titles:
- Admin
- Accounts Receivable Specialist
Job Titles:
- Admin
- Household Relocation Consultant
- Household Relocation Specialist
Landon has worked for Coakley Brothers for the last 5 years. In addition, he also serves part time in the Army National Guard.
At Coakley Brothers, he started as a residential mover to gain first-hand experience in the field. Since then, he has transitioned to the sales side and works as a residential relocation consultant. Landon has great customer service skills and knowledgably handles all questions regarding the moving process before, during and after.
Job Titles:
- Admin
- Interior Designer I
Over 4 years commercial interior design experience. Graduate from UW-Stevens Point, with a Bachelor of Fine Arts in Interior Architecture. Industry experience includes commercial office spaces and educational environments.
Lisa really believes in the personal touch, appearing in person at key milestones in the process, which helps reassure customers during a stressful time. Prior to joining the Company in 2012, she spent many years in the hospitality industry. Her warm personality and sense of openness helps put people at ease.
An active volunteer and networker within the Milwaukee community, her positive interaction with customers from start to finish is the hallmark of her success. She is known for being well-organized, responsive, and on time, with an especially strong attention to detail.
Lisa has a BA in Mass Communications/Media Studies from UW-Milwaukee. She hails from the Waukesha area, stays active playing golf, basketball, softball, and bowling.
Job Titles:
- ASID Member
- Interior Designer II
Madeline, a former graduate of Mount Mary University, has trained and worked as an interior designer for the last few years. With Brothers Interiors, she specializes in creative problem solving while using technology solutions to create beautiful depictions of commercial spaces. She also uses her innate graphic design talent to relate branding initiatives to her interior design projects.
As an ASID member, Madeline stays ahead of the latest design theories and implements those concepts with her work with clients. Her attention to customer service and programming to account for future changes have allowed Madeline to exceed client expectations. In her free time, she enjoys travel, spending time with friends, family and pets.
Job Titles:
- Operations Manager
- Installation Operations Manager
Mark has over 24 years of service experience in the commercial interiors industry to include field installation, dispatch, project coordination, warehouse management, and project management.
As the Brothers Interiors Furniture Installation Operations Manager he works closely with Field Project Management, Design, Receiving, and Warranty Service to satisfy the ongoing needs of needs of Brothers Interiors Workplace Consultants and their clients. Mark's professional attitude and wealth of experience are essential for successful projects.
Job Titles:
- Director of Sales Development
Mark Klenz manages the company's larger strategic accounts, and develops friendships in the process. He takes particular pride in getting to know his customers and understanding their needs. His quick response time allows customers to feel comfortable that he will keep their project on track.
He spent 12 years in sales-related positions before joining Coakley in 2001 as a Commercial Moving Consultant, learning all facets of the Company's operations and account management. Mark shares his experience with the Company's sales staff as a trainer and mentor, and also customized a software estimating program that allows them to estimate more quickly and more accurately.
He is a member of the Southeast Wisconsin Chapter of the Wisconsin Health Engineers Association (WHEA), holds a Bachelor's Degree in Business from Concordia University, and has completed the "Executive Training, High-Performance Selling" program at the University of Wisconsin-Madison.
Mark is an avid golfer and Scuba diver. He and his wife live in Germantown.
Job Titles:
- Admin
- Construction Project Supervisor
Mark E Soya Jr joined Brothers Interiors in 2022, with a 26-year history in both residential and commercial construction. He comes from an extensive line of family business professionals, with experience as the Director of Construction and Head of Systems Operations for Northwestern Memorial Hospital. He has been around construction for most of his life which makes his role as Construction Project Supervisor for Brothers, a natural fit. Mark will be working directly with our Construction Project Manager, Dan Stroven. This position was developed to provide superior attention and interaction with clients throughout the construction process, while ensuring maximum efficiency to assist with the continued growth of the Brothers construction department.
His experience on the residential side of the industry has helped him to develop and to build strong interpersonal relationships while providing solutions to unforeseen problems that arise on projects. His commercial experience has given him the knowledge in various trades and how to manage different labor on a project. His ability to adapt, alleviating communication speed bumps and relaying information appropriately, are traits that help to ensure a high morale and a positive work environment.
Safety is always his number one priority without sacrificing efficiency, accomplished by consistent presence on job sites as well as utilizing his unique ability to trouble shoot and problem solve.
Mark is a devoted husband and proud father of three. With two young boys, a 17-year-old daughter and two dogs, his free time is limited to fixing toys, cars, bikes and more. Mark looks forward to collaborating with the Brothers team and their clients to ensure a successful and positive outcome.
Job Titles:
- Vice President of Commercial Sales
Mary Edwards spent 20 years in sales, marketing, and business development prior to joining Coakley Brothers in 2000 as a Commercial Relocation Consultant. Her expertise and experience give her the tools to manage any project, large or small.
She recognizes that moving can be highly stressful, and has the know-how to relieve that anxiety. Mary provides customers with an easy process that helps simplify something that can be daunting, even scary: a combination of customer communications, responsiveness, and transparency. The goal: clients who tell her it was easy, and great to work with her and her team, and appreciate keeping their economic viewpoint in mind.
As mentor and coach, Mary helps her team develop their skills, too, and has molded them into a highly knowledgeable and responsive customer resource. Her inquisitive mind drives her to understand the customer's needs and determine all the details before she delivers an on-target proposal that clearly outlines the moving process.
Mary serves on the Board of the Office Moving Alliance (OMA) and heads up the Executive Sales Leadership Committee. The OMA provides Mary with capable, competitive and cooperative solutions for her clients and their workspace needs.
A native of Wisconsin, Mary graduated from Southern Illinois University. She SCUBA dives, golfs, entertains frequently, and travels whenever she can. Her favorite part of traveling is no surprise: meeting new people.
Job Titles:
- Household Goods Supervisor
Job Titles:
- Chief Executive Officer
- President
Job Titles:
- Household Operations Manager
Job Titles:
- Vice President Installations & Warehousing
Job Titles:
- Household Move Coordinator