CONDUCTOR - Key Persons
Job Titles:
- Head of Insight and Strategic Marketing
Having held several senior communication roles in the private and public sector, Alex brings a unique blend of both data analytics and insights together with marketing and strategy to Conductor. He has worked for clients such as Kellogg, Starbucks, Philips, as well as leading the strategic marketing function of the NCSC - part of GCHQ.
Alex is focused on gathering and interpreting evidence to help our clients gain a deep understanding of their audience, then translating this insight into actionable strategy. Understanding people, behaviours and trends is key to his work.
A newcomer to the property industry, he will bring new perspectives and ideas to both our clients and our team.
Successful entrepreneur, prominent industry speaker, Charlotte has 20 years' experience in the property industry. Her career has seen her hold senior marketing and board positions within highly regarded real estate businesses.
Her enterprising, energetic and empathetic nature led her to set up Conductor in 2014. She has a knack for connecting, collaborating and creating cohesion between multiple stakeholders on complex projects.
Charlotte is determined to disrupt traditional thinking by focusing clients on participants as the starting point for space and place development, to create both economic and social returns.
Chloe studied graphic design, specialising in Advertising, which led her to her first role at JWT in Malaysia. She soon realised that whilst having an eye for the creative, her true skills were in strategic thinking and project management. She has worked with the likes of Identity and Stepladder, managing a wide variety of space and place brand and marketing projects, both residential and commercial.
She is Conductor's glue. Her efficiency, professionalism and attitude allow for smooth and enjoyable working relationships with a focus on the utmost in delivery.
With a career spanning over 20 years at a senior management level in investment banking, working in the UK, US and Australia, David honed his expertise in working with mega data sets and building systems and processes at scale. He specialises in delivering pragmatic solutions that balance strong intellectual principles with the realities of their environments.
Since joining Conductor as a non-exec in 2017 and later investing to become co-owner in 2018, he has dedicated his time to bringing a fresh perspective to traditional ways of thinking in the property industry. Using evidence and critical thinking, he and the team have delivered human-led insights on a number of projects allowing for evidence-based decision making.
Job Titles:
- Customer Experience Manager
Deborah's early career in the airline industry provided her with valuable experience in the provision of excellent customer service. She then turned to property and has over 15-years of experience working in high-end residential developments in London.
Her focus is to train and manage the team to deliver an exemplary service whilst being the key point of contact for clients, contractors and customers on-site. Passionate about the importance of the customer journey from beginning to end, it is her goal to make customers' experience positive and to give our clients peace of mind.
Dominique is our very own multilingual marketing professional with over 12 years of experience in the property industry, most recently with Hammerson and Unibail-Rodamco-Westfield.
Her speciality lies in mixed-use developments, with a strong track record of creating innovative and data-driven marketing strategies to generate revenue and drive engagement across projects in the UK, the Netherlands, France and Spain.
She has a passion for data and insights and is currently studying Data Science. She links our data and strategic marketing teams, ensuring insights are relevant and implementable.
Job Titles:
- Senior Customer Experience Executive
Job Titles:
- Customer Experience Manager
With over a decade of ultra-high-net-worth (UHNW) relationship management across South and East Asia, and three years working in Customer Experience roles within the residential property sector, Kai has developed a great understanding of how to deliver an exceptional customer experience to both local and international prime and super-prime customers. He is fluent in Chinese Mandarin, a great asset for communicating and building trusting relationships with Asian owner-occupiers, investors, and tenants. Kai is passionate, professional, customer-centric, and is a results-driven problem solver who always seeks to exceed customer expectations and deliver a 5-star service to all stakeholders.
He is currently responsible for the Customer Experience delivery across Concord London's prime residential buildings, Marylebone Square and W1 Place.
Job Titles:
- Customer Experience Manager
Having worked in Customer Experience for 17 years, 8 of which have been within the property sector, Kayshia brings a wealth of experience to Conductor CX. Previous roles have seen her managing the entire customer journey from exchange to completion including customer communications, and quality inspections, managing the completions and handovers process shortly after practical completion, then followed by assisting customers with their every need throughout the aftercare period and beyond.
Job Titles:
- Senior Customer Experience Manager
Over the past seven years Lauren has worked with some of the UK's biggest and best housing and construction companies, including two 5* housebuilders. She's helped oversee some of London's most notable and headline-grabbing development projects, including One Blackfriars, Chelsea Creek and London Dock.
Experienced with projects at scale, Lauren is still a champion of the human touch. She has spent countless hours meeting face-to-face with stakeholders, and resident satisfaction is always the bottom line for Lauren. Her experience in delivering it is invaluable for Conductor's clients.
Job Titles:
- Senior Customer Experience Executive
Linda is extremely versatile in all that she does. With a background in events, I.T., and the charity sector, her gentle and empathetic nature has laid solid foundations for building relationships and reaching resolutions for our clients and customers.
Beyond her friendly smile and infectious positivity, Linda's impeccable attention to detail assists the team in developing a seamless customer journey.
Job Titles:
- Head of Customer Experience
In over 11 years of working across the housing and construction sector, Rianne has developed a thorough understanding of what ‘excellence' looks like when it comes to customer service.
For Rianne, it starts with being passionate about people. Over the years she's rolled up her sleeves and talked to thousands of residents, landlords, contractors and clients about their needs.
In former roles her solutions-based approach has seen her heading up Customer Care functions for Berkeley Group and Ardmore. If a resident has asked it - anywhere, even once - she has answered it.
Job Titles:
- Managing Director of Apache Capital Partners
Job Titles:
- Digital Marketing Executive
Having just graduated from studying Journalism and Communications, Sahina has previously freelanced as a Marketing Coordinator, Podcast Producer and Blog Writer. With a lifelong interest in art and storytelling, she values creative communication and new ways to visualise and present information.
Born and raised in Hong Kong as a "third-culture kid", she adapts quickly and feels at home in new situations. As Conductor's Digital Marketing Executive, she connects customers to spaces and places in authentic and innovative ways, pushing boundaries in traditional property marketing.
Job Titles:
- Customer Experience Operations Manager
Tara has worked in both the Health & Wellness and the Residential Property sectors for a period of 10 years and during this time, she has developed a thorough understanding of what world class customer experience looks like. Having set up her own company with the focus on delivering the highest quality of service in Nutrition Consultations and Massage Therapies to her clients, Tara went on to head up the Customer Service team at British Homesellers.
Tara's focus is on delivering excellence and enabling people to thrive. Regardless of the industry, the driving force in her work lies within the feeling of truly making a difference for the people she works with and the customers she delivers a service to. With her uber attention to detail, Tara has joined the business as Operations Manager within our Customer Experience business.