NEW WATERLOO - Key Persons
Job Titles:
- Executive Chef, Revival Baltimore
Job Titles:
- Director of Culinary Projects
FOOD PATRONUS | I will never turn down a glass of champagne but love a good cheeseburger!
EARLY DAYS | As a proud Colorado native, I have had the privilege of calling various parts of this beautiful state my home. I found a love for hospitality when I managed a spa during college. It provided me with an incredible insight into the power of enriching experiences and how they can positively impact someone's day.
EDUCATION | I studied Psychology at Colorado State University in beautiful Fort Collins, CO. Though I gained valuable experience, being able to work alongside some incredible leaders who have become mentors to me has really helped shaped my expertise in the hospitality world.
BACKGROUND CHECK | I am someone who has always been drawn to the power of brands and places that have earned the unwavering support of people. My journey began in the realm of customer service, where I had the privilege of working with high-end retailers. During those early career years, I quickly recognized the value of providing exceptional experiences and building meaningful connections with customers. From the moment I set foot into my first hotel, I knew I had found my calling. As creatures who love to eat, drink, and explore the world, I revel in playing a role in this journey. Whether it's curating a personalized stay for a weary traveler, recommending the perfect culinary delight, or ensuring that every detail is attended to, I believe that every touchpoint in hospitality contributes to a memorable experience.
After months of conversation with NW I was finally able to get my foot in the door as Taskforce sales support for El Capitan and Revival. During this time I kept meeting more amazing people on the NW team, and at the properties, that I knew this is where I needed to be. Becoming the Global Sales Director for NW is so exciting as they are growing, I will be able to provide dedicated support to all the hotels to help drive more business into these great spaces.
WHY I LOVE NW | I have gotten to meet and work with the most amazing people at NW. You want to enjoy what you do and who you do it with every day, and that definitely is happening at NW.
Job Titles:
- General Manager, Otoko Watertrade
Job Titles:
- Operating Partner, Il Brutto
FOOD PATRONUS | Spam Musubi-a Hawaiian twist on the Japanese classic omusubi. Yes, I like spam and you would too if you had it the way…more
FOOD PATRONUS | Spam Musubi-a Hawaiian twist on the Japanese classic omusubi. Yes, I like spam and you would too if you had it the way I make it!
EDUCATION | Decided around age 7, after seeing "Three Dads and a Baby," that I wanted to be an architect like Tom Selleck, because he was an adult that go to play with Legos. Saw this decision through to pursue an architecture program at Notre Dame and a year-long study abroad program based in Italy, where I fell deeply in love with espresso, pasta, Italian wine, the two-hour lunch and four-hour dinner experience.
Learned how to operate artistically and methodically under minimal sleep in high-pressure situations. Graduated successfully and moved to Boston to practice mixed development architecture where I spent 3 years exclusively in front of a computer while raising a Havanese dog from infancy.
BACKGROUND CHECK | Came to Austin when the recession finally got to me in 2009, in search of warmer weather and community. Fell back into restaurants and bars to supplement a day job in lighting design. Landed at Sway as a server, where I truly fell in love with hospitality, wine, and sake. Found my inner nerd resurface when studying wine and was able to test for the WSET II + III with the support of Sway and New Waterloo.
Job Titles:
- General Manager, Butler Pitch & Putt
FOOD PATRONUS | Pizza: You can dress it up or down, and it always delivers (except DiGiorno, of course).
ROOTS | Born in Kalamazoo, raised in Phoenix, undergrad in San Luis Obispo, and a Texas resident ever since. Played soccer from age 5 through my Division 1 collegiate career, while golf remained a steady outlet for individual competition and an opportunity to connect with new people in my community.
EDUCATION | "Learn By Doing." Cal Poly's core philosophy shaped my approach to continue learning through first-hand experiences. Knowledge gaps are opportunities to jump in feet first and absorb as much as you can.
SKILLS | "A jack of all trades is a master of none, but oftentimes better than a master of one." My experiences include house painting, line cook, estate jewelry, brewery startup, municipal golf and footgolf- and more hospitality-specific, golf, sales + event management with Hyatt & Sydell Group.
Job Titles:
- Vice President of Operations
Job Titles:
- Chief Financial Officer
- Partner
FOOD PATRONUS | Octopus. I like mine boiled, served cold with fresh Italian parsley, a good extra virgin olive oil, plenty of fresh…more
Job Titles:
- General Manager, Trick Hat
Job Titles:
- Director of Hotel Accounting
FOOD PATRONUS | Avocado - versatile, good at brunch, and goes well with everything.
EARLY DAYS | Born and raised in southern Wisconsin (Go Pack). Started my F+B journey serving alongside my sister at a small town cafe in my early teenage years. Switched to a different type of hospitality running a bike/skate/segway rental on the Milwaukee lakefront (big Butler vibes). The years I spent at the bike shop were when I really fell in love with hospitality: taking care of guests of all ages, from families to college kids and everyone in between, and having so much fun doing it. After closing time, I would head to my second job managing a tequila bar downtown.
EDUCATION | I started teaching myself the ins and outs of running small businesses early on and always seemed to lean hard towards the numbers side of things - to me, a spreadsheet on a Sunday is as good as a cold beer on a Friday. I graduated with my Finance degree from UW-Milwaukee before moving to Austin. I gained a lot of important information in the classroom, but always felt I learned better by throwing myself into the weeds.
BACKGROUND CHECK | I started off my Austin career slangin' drinks on a hotel rooftop before my Finance degree was quickly uncovered and I suddenly had a desk job in Accounting. I was lucky enough to land a spot on a few opening teams in the four years I worked for White Lodging Services, where I learned hotel accounting from the ground up.
Job Titles:
- General Manager
- Taskforce F & B General Manager
Job Titles:
- Partner
- Chef Partner, Il Brutto
FOOD PATRONUS | Some kind of a comfort food-whether it's someone's favorite ice cream, pasta, or tacos, I would be the thing that brings comfort to someone at…more
FOOD PATRONUS | Some kind of a comfort food-whether it's someone's favorite ice cream, pasta, or tacos, I would be the thing that brings comfort to someone at a time when they need it. For me, it's a gourmet cheeseburger or chicken enchiladas.
EARLY DAYS | I was born in Portsmouth, Virginia in a naval hospital, but never lived there. I was raised in Grand Rapids, Michigan, but high-tailed it to Austin's warmer climate as soon as I could when I was 21. I fell in love with hospitality when I was 16. I worked at a burger joint for the summer between my sophomore and junior year of high school. I really loved getting to know the customers, so I continued on the restaurant + bar path for 11 years. I landed my first hotel job when I moved to Austin in 1996 as a server in the hotel restaurant at The Sheraton. It was there that I fell in love with hotels. The thing I love most about hospitality is having the ability to create an experience for people, whether it's a hotel guest or a hotel employee. We have the ability to curate a person's experience. I think that's pretty special. When I became pregnant with my daughter I decided a job with more regular hours would be better suited for family life. That's when I started a career in HR at Bunkhouse 15 years ago. I have a genuine love of people and I get to use that every day in my job. I'm a lucky gal. Other than HR, my favorite job was being a Barista. I love coffee and how simple it is to make someone's day with just a cup of coffee.
EDUCATION | I have a bachelor's degree in Psychology with a minor in Sociology from Texas State University. I also have a PHR and a SHRM-CP (both are HR certifications). I found the study of human behavior fascinating, which is how I ended up studying Psychology. I feel this bleeds over into HR. I also love learning employment law. It helps to understand how to properly manage the relationship between the employer and employee. HR is a balance between protecting the company from liability but also protecting our biggest asset - our people.
HOSPITALITY PHILOSOPHY | People just want to be heard. It doesn't take much to make someone feel special - just a few minutes of your time and sincere attention.
Job Titles:
- Director of Revenue Management
Job Titles:
- Talent Development HRIS Manager
Job Titles:
- Director of Restaurant Operations
FOOD PATRONUS | Hangover noodles. It's basically aglio olio made by someone who loves you when you can't make it for…more
FOOD PATRONUS | Hangover noodles. It's basically aglio olio made by someone who loves you when you can't make it for yourself.
EARLY DAYS | I grew like corn in the fields of Midlothian, TX until 3rd grade when my mom took a stress-free vacation to Las Vegas, giving my older sisters and I our first taste of freedom. I loved it because I had just won a new TV for placing second in the Texas State Spelling Bee. I had lost to Lauren Barry on the word "restaurant" but what did it matter now that I had the VHS of "The Karate Kid" and rights to the TV that I had won by losing?
While in Vegas, my mom hit a royal flush at the Tropicana. The family hit the road 48 hours later taking whatever clothes fit in our bags, and the TV. Mom never hit another royal but I can definitely spell "restaurant" now.
EDUCATION | Attended college in Utah and realized what I really wanted to learn about was people - how they live and love in different places. So I moved a lot and used the hospitality industry as my mode of transportation. I lived in Zion National Park, Salt Lake City, Honolulu, Chattanooga, Lookout Mountain, and finally landed in Austin, Texas, and have been here for the last 16 years (minus a two-year stint where I quit my job and traveled the world). My education was, and still is, learning from the humbling truth of the different types of people walking this planet together, the challenges and opportunities that creates, and the steps that must be taken to make it all mean something.
FOOD PATRONUS | A spam musubi. I'm small, a little out there but very empathetic, comforting, and good at listening. Simple, but can be dressed up a few different ways. Always there for you when you need them, like the musubis at an ABC Store in Hawaii.
Job Titles:
- Director of Events - NW Restaurants
Job Titles:
- Director of Digital Marketing
FOOD PATRONUS | It's ice cream for me. Super sweet, and can turn any rough day around.
EARLY DAYS | Born in Quito, Ecuador, and raised in the suburbs of Boston. Fried plantains and yucca were my comfort foods growing up. My first job in hospitality was working at one of the most notable pastry shops in the North End: Modern Pastry. Do yourself a favor and try their cannoli the next time you're in town.
In high school, I knew I wanted to work in marketing after I interned at a performing arts venue in Boston. I saw how marketing can support businesses in having a positive impact on the community.
EDUCATION | I studied marketing and communications at Emerson College. In 2013, I first visited Austin on my spring break. I fell in love with the live music scene, good energy, and breakfast tacos. Since then, Austin has had a very special place in my heart.
Job Titles:
- Executive Chef, Butler Pitch & Putt, Maie Day Albert Hotel
Job Titles:
- General Manager, Albert Hotel
FOOD PATRONUS | Food: Sushi, you just lay on a blanket of rice all day. Bev: Coffee, it's ritualistic, comforting, and kicks your ass into…more
FOOD PATRONUS | Food: Sushi, you just lay on a blanket of rice all day. Bev: Coffee, it's ritualistic, comforting, and kicks your ass into gear.
EARLY DAYS | I've lived all over...born in Arizona, lived in California, Hawaii, Costa Rica, and Texas. My siblings and I grew up in hospitality as my mom worked for the Ritz Carlton as a Controller for many years. It is how I first fell in love with hospitality.
EDUCATION | While I enjoyed all of my schooling, the most impactful things I have learned have been on the job. Creating genuine relationships with people from all walks of life and the benefit it has had for me personally and professionally is truly what I enjoy most.
BACKGROUND CHECK | I've had the privilege of having some pretty cool jobs over the years...door-to-door sales, bank teller, swim instructor, camp counselor, and hotelier...all of these had one thing in common-I got to interact with and serve people. This common denominator is what ultimately lead me to a permanent career in hospitality.
Job Titles:
- Area Managing Director, Texas
FOOD PATRONUS | A warm bowl of gumbo with a cool scoop of potato salad (trust me!) - a little weird to some, but makes you feel…more
FOOD PATRONUS | A warm bowl of gumbo with a cool scoop of potato salad (trust me!) - a little weird to some, but makes you feel good!
EARLY DAYS | I was raised in Lockport, LA, a small town about 40 minutes outside of New Orleans. Growing up in Southern Louisiana, hospitality was in my blood. I was surrounded by people who worked hard but played harder. Neighbors take care of neighbors and everyone is always welcome at your table.
EDUCATION | I received a Political Science degree at Louisiana Tech University and planned to go to law school after graduation. In the last quarter of my senior year, I changed course and broke the news to my parents that I was going to culinary school instead. I received an associate's degree from Scottsdale Culinary Institute and dove head-first into hospitality from there.
BACKGROUND CHECK | I started my career as a Food & Beverage Director at a private golf club in North Louisiana. In 2006, I moved to Austin for my first hotel job as an Assistant Banquet Manager and fell in love with hotels. I worked my way up and around that property and was promoted to an Assistant General Manager role in Cincinnati. I got back to Austin as soon as I could and spent some time as a task force GM around the midwest before opening my first hotel in Round Rock. After a couple of years, I joined White Lodging and worked as the AGM, then the GM of the Aloft + Element Austin Downtown.
Job Titles:
- Golf Operations Manager, Butler Pitch & Putt
Job Titles:
- Chief Development Officer
Job Titles:
- General Manager, Revival Baltimore
FOOD PATRONUS | Old Fashioned: Bourbon, single block ice (no ice cubes), maraschino cherry (no regular red…more
FOOD PATRONUS | Old Fashioned: Bourbon, single block ice (no ice cubes), maraschino cherry (no regular red cherry).
EARLY DAYS | Born in Washington, DC, and raised in Mitchellville, MD. Fun fact about me as a youth, I started my "hospitality career" as the grill master of our local McDonald's at 16 (hated it, lol). I fell in love with hotels at a very young age due to my parents traveling a lot. Stayed in many hotels and resorts as a kid and loved it.
EDUCATION | I have an undergraduate degree from the University of Maryland Eastern Shore (Hotel and Restaurant Management) and a Master's degree from the University of Maryland University College (MBA). I absolutely loved history and civics/government classes.
BACKGROUND CHECK | While in undergrad I did internships with Marriott after my sophomore and junior years in college. Prior to graduation, I was offered the Assistant Front Desk Manager job at the Philadelphia Airport Marriott. My favorite job was serving as the Director of Housekeeping at the Greenbelt Marriott, I LOVED that team!!! I was the only male in the department and they took very good care of me. Probably never cooked a meal in my two years holding that position.
Job Titles:
- Executive Chef, La Condesa
Job Titles:
- Managing Director, El Capitan Hotel
Job Titles:
- Executive Chef, South Congress Hotel
Job Titles:
- General Manager, Mañana Downtown
FOOD PATRONUS | Biscuits and gravy
ROOTS | Born and raised in Longview, Texas, and a quick study in dance and…more