CONCEPT - Key Persons
As our Production Manager, Ashlee leads a team of 18 staff at only 27 years of age. She has worked at Concept Labs for 4 years and started as our Print & Design Technician, holding a Bachelors degree in Computer Based Design.
Over the years, Ashlee developed an in-depth understanding of our Production operations and very quickly moved into managing it entirely. Ashlee oversees the hard-working team to ensure they cap, fill, and label all bottles to the highest standard. Her high attention to detail ensures every order is impeccably prepared and meets all internal and customer requirements.
On her days off, Ashlee loves spending her free time with friends, family, and her two beautiful dogs
In the 1990's, Barry worked as a salesman in Cairns representing other companies' products. When there became a shortage in supply and he was unable to provide stock to his customers, Barry acted on this gap in the market. He originally contracted another manufacturer to produce his specially-formulated cosmetic and cleaning products for supply into childcare, education, and industrial sectors.Barry soon found that lead times on products were being extended and again ran into supply issues. Necessity drives innovation and soon enough, Barry and Sue brought their manufacturing in-house.
Barry is proud to see how far Concept Labs has come over the decades with both its own product range and as a contract manufacturer. He is now semi-retired, but the team loves seeing his friendly face whenever he comes by to lend a helping hand.
Zhiwei Xiao, who likes to go by the name David, works as the Chemist at Concept Labs. David moved to Australia five years ago from China where he worked in the cosmetic and personal care industry for over 20 years.
David is a wealth of information and is a highly valued member of the team. Consistently able to formulate high-quality products with relative ease, David takes customer requirements and market research into account when creating a new formulation. Outside of work, David enjoys spending time in the outdoors gardening, hiking, travelling, and playing sports like badminton.
Job Titles:
- Quality & Compliance Manager
As the Quality and Compliance Manager, Glenda is responsible for ensuring that our products and processes meet all internal, ethical, and legal requirements.
Our consistency in producing high quality products is a result of her hard work and knowledge of ISO, GMP, TGA, APVMA, and all other regulating bodies. Glenda is also diligent about maintaining our Internal Management System in compliance with ISO and GMP standards.
While she is fiercely determined, Glenda's caring and fun personality shines through in everything she does.
When she's not at work you might find Glenda exploring running trails or indulging in her favourite foods - pizza and chocolate!
Job Titles:
- Business Relationship Manager
As our Business Relationships Manager, Jaimee is the first point of contact for all new and existing clients wanting to formulate, re-formulate, develop or contract manufacture a product range.
Jaimee's role not only focuses on the external aspect of the organization, but also the internal relations that facilitate the business activity. Her passion and experience in the customer service industry and her knack for excellent communication contribute to her ability to provide excellent support and guidance for our new and existing clients. Often described as 'bubbly', Jaimee brings a fun and loving vibe to the workplace culture.
On her days off, she can be found reading by the beach, camping with friends, or getting her hands dirty in the pottery studio... but only after coffee!
Kelly is an integral part of our team as our Administration Manager and looks after all things admin, including but not limited to Purchasing, Goods In, Accounts Receivable and Payable, Payroll and HR.
Kelly's background in Admin and Finance, along with her high level of detail and her determined, hardworking nature makes her the perfect addition to the Concept Labs team.
After experiencing the farm life in New Zealand, Kelly has moved to the Sunshine Coast with her husband and their 2 beautiful children.
Outside of work you can find Kelly at the gym, or in nature where she is always surrounded by animals.
Job Titles:
- New Product Development Coordinator
As the Product Development Coordinator, Lorena is responsible for overseeing all new projects/products through to completion.
Lorena is originally from Mexico and has a wealth of experience and knowledge in Food Engineering, Chemistry, and Skincare Cosmetics. Her passionately determined nature greatly contributes to what makes her an integral part of the team.
Outside of work, you can find Lorena in the water, whether it be surfing the waves at the beach or swimming in local water holes. She also enjoys reading and spending time with her friends.
Naomi Elliott is the driving force behind the recent success of Concept Labs. Her ability to lead differently to others in the manufacturing field has seen the business transform from a small-scale manufacturer to an international supplier. Her core strengths and focuses are customer service, structure and process, environmental sustainability and a positive attitude.
As operations manager, Perry has played a pivotal role in building the manufacturing arm of Concept Labs from inception to what it is today. He is responsible for overseeing operations within the company and ensuring all safety and quality regulations are met.
Perry is constantly working to improve processes to keep quality, productivity, and efficiency at a high level. With a Bachelor of Science degree and pharmaceutical GMP training, Perry is passionate about guiding the processing of raw materials into finished products ready for sale.
Sue Jackson - Founder, Managing Director
Job Titles:
- Co - Founder
- Managing Director
Sue and her husband Barry founded Concept Labs back in 1998. She remains an integral part of the business and now works closely with her daughter and General Manager Naomi Elliott to support her in the day to day operations.
Sue is passionate about steering Concept Labs in a continually more environmentally friendly direction.
With a wealth of experience in the industry, Sue is great at keeping things rolling and coming up with new ideas to foster the growth of the business. Sue ensures that the ethos and quality of products at Concept Labs remains the same despite how large it's grown in recent years.