531 CALL CENTER CONSULTING

It should not take countless weeks to identify opportunity areas in a call center operation. We leverage our call center planning experience, proven tools, and observation techniques to quickly identify where we can help... The goal is for you to have lasting, productive change that increases your customer satisfaction and loyalty and as a result to your bottomline. Through solid documentation, training material development and ongoing coaching, we are dedicated to continually optimize your operation... As call center experts, we know the challenges that contact center leaders face on a daily basis. Balancing competing priorities can be tough. That's why our call center planning team is prepared to help you achieve all of your goals. We can help identify and achieve quick wins, but we can also take on larger scope projects where we work with your team to continually achieve even bigger wins that result in long-lasting organizational change.

Primary location: Leesburg United States