CX TRANSFORMATION SUMMIT - Key Persons


Ada Irikefe

Job Titles:
  • Associate Director - Head Disruption & Innovation

Ajay Thomas John

Job Titles:
  • Chief Digital Officer / Shriram Capital

Alex Koshy

Job Titles:
  • VP Sales, Asia

Antonia Oakes

Job Titles:
  • Exec Head
Exec Head: CX, Market Conduct & Complaints Management

Arshaad Yousuph

Job Titles:
  • Senior CX Associate

Bonface Kiogora

Job Titles:
  • Head of Business Development & Operations

Caleb Muasya

Job Titles:
  • CX Consultant

Carolyne Gathuru

Job Titles:
  • Communications, Leadership and Customer Experience Strategist

Carsten Ley - Founder

Job Titles:
  • Consultant
  • Founder

Christiana Okenla

Job Titles:
  • General Manager Customer Experience

Christine Njagi

Job Titles:
  • Head, Customer Experience / Gulf African Bank

Daisy Makoni

Job Titles:
  • Customer Experience Head

Dan Villaroman Ramirez

Job Titles:
  • Senior Vice President - Head of Transformation Office / ING

Diana Othieno

Job Titles:
  • Africa Leadership Council Member

Dieketseng Shabangu

Job Titles:
  • Head

Digvijay Singh

Job Titles:
  • General Manager

Dr. Babatunde Oghenobruche Obrimah - COO

Job Titles:
  • Chief Operating Officer

Eddy Ayikimi

Job Titles:
  • Head of Customer Experience

Elizabeth Okomba

Job Titles:
  • Deputy Director, Group Customer Experience / NCBA Group

Eloise Boezak

Job Titles:
  • Head

Gabrielle (Gaille) Syquia

Job Titles:
  • Associate Director, Experience Management

Gary Cameron

Job Titles:
  • Avaya Customer Engagement Solutions Specialist

Gavin Pathross

Job Titles:
  • Head of Digital and Technology

Gitanjali Parida

Job Titles:
  • Director - Transformation, Customer Experience and Asset Profitability

Glorious Musangi

Job Titles:
  • Head of Technical Support

Isaiah Etuk

Job Titles:
  • Chief Digital Officer / Capital Express Assurance Limited

Jackline Nyambura Kamau

Job Titles:
  • Chief Customer Officer

Jennifer Obatta

Job Titles:
  • Head of Customer Experience / Credit Direct Limited

Jennifer Oredo

Job Titles:
  • Director of Media & Communications / Nigeria Customer Service

Jennifer Orode

Job Titles:
  • Director of Media & Communications - India Customer Service Index
  • Director of Media & Communications - Nigeria Customer Service Index

Joel Rao

Job Titles:
  • CEO - Digital & Customer Experience, Kenya / Dentsu

Jun De Dios

Job Titles:
  • EVP and Country Manager / Asean Business Partners

Karin Zulkarnaen

Job Titles:
  • Chief Customer & Marketing Officer

Kartina Sury

Job Titles:
  • Council Member

Kavya Gandhe

Job Titles:
  • User Research and UX Leadership

Larah Sta. Maria

Job Titles:
  • VP, PH Delivery Shared Services

Lionel Gacad

Job Titles:
  • Chief Experience Officer / GoTyme Bank

Manoj Nair

Job Titles:
  • Senior Vice President / Shriram Finance Limited

Mars Soria

Job Titles:
  • Head of Customer Experience

Melody Lim

Job Titles:
  • Head of Customer Experience / Aboitiz Power Corporation

Micah A. Diaz

Job Titles:
  • Head of Merchandising, Marketing and E - Commerce / Federal Retail Holding

Mohamed Sarfaraz


Mumbi Odame

Job Titles:
  • Head Client Experience & Design

Nikhil Asopa

Job Titles:
  • Senior Vice President & Head Customer Service

Nnenna Ijeoma Okeke

Job Titles:
  • Managing Partner / Service Advocates Consulting Ltd

Olabode Olorundare

Job Titles:
  • Head of Customer Support

Paul Velasquez

Job Titles:
  • Assistant Vice President

Pavan Powar

Job Titles:
  • Director - Strategy, Investor Relations and Marketplace

Pranav Kumar

Job Titles:
  • Chief Experience Designer - Praakamya / Chair - Customer Experience Professional Association ( CXPA ), Asia

Priya Chakravarthy

Job Titles:
  • Vice President - Experince

Priyaah Sundaraam

Job Titles:
  • Vice President - Head of Customer Experience and Fulfilment

Rajesh Grover

Job Titles:
  • Group Vice President - AI, Digital and Omni Channel / Kanmo Group

Reena Evans

Job Titles:
  • Senior Director Operations and Customer Experience

Riveena Kaur

Job Titles:
  • Deputy General Manager - Customer Experience / Landmark Group

Rolu Adebola

Job Titles:
  • Council Member

Sadiq Hassan

Job Titles:
  • General Manager of the Africa Region

Sam Tolentino

Job Titles:
  • AVP - Client Engagement & Solutions Group

Shabnam Shanaz


Sheila Mugusia

Job Titles:
  • Member of the Board

Shilpa Gupta

Job Titles:
  • Chief Supply Chain Officer and Head of Customer Experience

Sola Salako Ajulo

Job Titles:
  • Member - Federal Competition & Consumer Protection Commission / Patron - WAACSP

Soumya Acharya

Job Titles:
  • CEO / CXP Lab

Stella Kamau

Job Titles:
  • Senior Director, Customer Experience - Africa

Sumanta Ganguly - Chief Strategy Officer

Job Titles:
  • Chief Strategy Officer

Sumit Dhar

Job Titles:
  • Business Strategist, Founder

Terry Palani

Job Titles:
  • Group Head

Tika Slyvia - CMO

Job Titles:
  • CMO

Ubong Nkanta

Job Titles:
  • Associate Director

Uti Gabriella Ellu

Job Titles:
  • Group Head, Customer Experience Strategy / Sterling Bank

Veerakumar Natarajan

Job Titles:
  • Country Manager

Ven Rasugu

Job Titles:
  • Regional Head of CX and Account Management

Wavi Mungala

Job Titles:
  • Board Director

Yinka Isioye

Job Titles:
  • Chief Experience Officer ( CXO )

Zia Siddiqui

Job Titles:
  • Director of Africa Region