ASSISTANCE SERVICES GROUP (ASG) - Key Persons
Job Titles:
- General Manager
- Vice President
Denis Thibodeau has overall responsibility for information and communications technology, and project management across ASG.
Denis joined the company in 1993 as a customer assistance representative. He has held several positions over the years including customer assistance supervisor and account manager. Prior to becoming the vice president of shared services, he was the vice president of call centre operations from 1998 to 2007 managing our roadside and telesales divisions and vice president of call centre operations for the telehealth division from 2007 to 2009. Denis has a B.B.A. from Laurentian University and a masters of information systems from the University of Phoenix (2013)
James Almost provides leadership for our roadside assistance, insurance support and legal services in Canada. He is also responsible for risk management and loss mitigation for ASG.
James joined ASG in 1993 as a program director for insurance services and was part of the private label assistance services division during the 1990's until his appointment to divisional vice president. Prior to joining us, he was senior claims manager at Allstate Insurance Canada (1987) and prior to that worked in loss mitigation roles for automotive services at ING and AK. Macdonald and Company. (1980-1986)
Job Titles:
- Vice President Healthcare Strategy and Business Development
Jim has been an active participant in the healthcare industry for 30 years. Beginning in the pharmaceutical industry, he has had many roles that include front line sales management, marketing, training, operations and new product development. He is particularly interested in optimizing individuals', families' and providers' experiences as they are faced with an ever more difficult-to-navigate healthcare landscape.
At ASG Jim is responsible for healthcare strategy, new service development and strategic partnerships. In his spare time Jim is a volunteer board member at the Annapolis Valley District Health Authority where he chairs the Quality and Patient Safety committee, and at the Health Association Nova Scotia. He is also the Board Chair at E-Kss, a Montreal-based not for profit that has implemented a proof of concept telemedicine network in the Rio Negro region of the Amazon rainforest to support maternal, newborn and child health.