EVOLVING ITSM

It's important, therefore, to look at what the real differences are to those real-life users: the people whose jobs are constantly underpinned by the applications. Now that we have a solid set of SaaS platforms underpinning ITSM, it seems right to focus on where cloud has already created dramatic user benefits outside the ITSM space... Commentary, thoughts, stories and discussion from the changing world of IT service delivery.