OMBUDSMAN ASSOCIATION - Key Persons
Job Titles:
- Director
- Board Members
- Managing Director and Chief Ombudsman, the Motor Ombudsman ( TMO )
- Member of the OA Board
- the Motor
Appointed the MD and Chief Ombudsman in 2016, TMO operates within the automotive sector providing redress between consumers, automotive manufacturers, warranty providers, franchise dealers and independent garages as well as improving the quality of service across the sector through its Codes of Practice.
Responsible for developing and implementing TMO's strategic vision and maintaining positive relationships with regulators, government departments and key external stakeholders, Bill is passionate about improving consumers perception and experience of the automotive sector and providing accessible redress when it is required.
Prior to TMO, Bill was MD at Motor Codes, an ADR provider and was responsible for its transition to TMO, the first and only Ombudsman dedicated to the automotive sector. With a career in the automotive sector within both sales and customer service, Bill has extensive knowledge and experience of both dispute resolution and process and quality improvements.
As a member of the OA Board, Bill is committed to strengthening consumers awareness of the Ombudsman Brand and the sharing of best practice
Job Titles:
- Chief Executive
- Board Members
Job Titles:
- Member of the Validation Committee
- Independent Member
Job Titles:
- Member of the Validation Committee
- Independent Member
John Munton has been the Director of Dispute Resolution Services at the Centre for Effective Dispute Resolution (CEDR) since 2013. He is responsible for the operation of CEDR's consumer complaints services that cover 12 industries including aviation, communications, funeral services, healthcare, new homes, postal services, surveying and the water industry. Up to 30,000 consumers a year use CEDR's services to file complaints.
During his time at CEDR John has directed the development of new dispute resolution services in a number of sectors including aviation, lotteries, media, and the water industry. He has also worked with the NHS Litigation Authority to develop a new mediation service addressing clinical negligence cases in the NHS. John is currently working as part of a multi-organisational project team to launch the Business Banking Resolution Scheme, a new service that will review historical complaints brought by small and micro-businesses against UK banks.
Prior to joining CEDR John spent over 20 years working as a barrister's clerk in chambers covering civil, commercial and criminal law. He is an accredited advanced negotiator and mediator.
Job Titles:
- Member of the Validation Committee
- Solicitor
- Independent Member
Job Titles:
- Chairman
- Vice Chair
- Board Members
- Director of Mencap Northern Ireland
- Northern Ireland Public Services
Job Titles:
- Director
- Board Members
- the Property
Job Titles:
- Chairman
- Board Members
- Housing