GETTING IT DONE

Instead, we have focused on a cross-cutting set of constituencies. There are the citizens, with whom you will interact in two ways. First, some citizens will be your customers, and we recommend in Part I that you meet with customers to assess their satisfaction with your agency and whether the delivery of services to them can be improved. Second, citizens are in fact the ultimate bosses of government and indeed have major stakes in the government policies and programs. In our Part II chapter on citizens, we recommend that you use social media and other new tools to engage citizens on new policies or programs you are considering... Second, we focus on the three White House Policy Councils (the National Security Council, the Domestic Policy Council, and the National Economic Council). These councils have become increasingly important in recent years as the White House has assumed a greater leadership and coordinative role in new policy initiatives... Through these discussions,..