HEATHER

Ideas, Tips and Lessons Learned in Sales, Service Marketing by Heather Palmer... It's not easy to work in a role where rejection is a constant, however the goal should be to get as many "No's" as possible instead of being focused on the "Yes!" Last year I read a great book titled, Go For No. The book was written by Richard Fenton and Andrea Waltz. The message talked about pushing ourselves as sales professionals. A very powerful statement it made, " Yes is the destination, but No is how you get there!" A great lesson for any sales professional! Check it out! - Heather... SECOND- Residents who have had a less than pleasant experience are speaking out which gives you an opportunity to repair a damaged relationship and unfavorable impression that you most likely didn't even know existed. These are the true