HYBRIDCCM

Skill Based Routing - Using our contact center software, we are able to deliver multiple communication channels. These include Inbound/Outbound Phone, Outbound Dialers, Email, Chat, SMS and Social Media Support... We provide your company with the cloud contact center software that gives the ability to utilize your current support team in an in-house call center type environment. We will walk you through the setup and implementation of the platform. We offer a higher degree of support than most competitors for smaller set-ups at a better price point... This solution creates a blended team of your current support team and ours. We provide you with the complete package from Solution Two plus our Dedicated Agents. It adds an additional layer of peace of mind as you control when and how the call volume flows to our Agents. This also means that your overflow is documented in the same reporting logs and format as the calls your in-house Agents take.

Primary location: Winston United States