SEVEN ACCOUNTING - Key Persons
Pinnacle are the #1 company to call for any of your foundation location/repair needs. Nate has been our point of contact on a few projects where we have needed his expertise to scan some concrete work that we had done so we could turn it over to our client and every time he was professional, on-time, easy to work with, and communicative. I'd recommend Pinnacle to anyone that asks solely for the way he took care of us. Don't spend your time looking anywhere else, these are the guys for you!
Highly recommend..they were able to go out same week do inspection and get the work done. Communication was great thank you Jesse, Roy and crew I appreciate you guys getting the job done fast and correct. Response from the owner:Antonia, we are so pleased we were able to work with your schedule and complete your repair in a timely manner. Our team is dedicated to five-star customer service from start to finish. Thank you for taking the time to provide a review of your experience.
Brian did an excellent job assessing the house and putting together a well designed plan of action to resolve the issues I was facing with my foundation. All my questions were answered and I felt confident in his proposal of how to resolve these issues.
Response from the owner:Thank you for the awesome feedback, Brian! We can't thank you enough for taking the time. Our entire team is ready to assist with your repair installation, when you are!
Brian Philips with Pinnacle Foundation Repair is amazing! He is thorough in his assessment. Documented everything. Listened to all my concerns. And explained the results and my options beautifully. The overall process was professional and thorough. Perfect! Thank you Brian.
Response from the owner:We are thrilled to see your review, Coco! Brian is an outstanding evaluator and a true professional! His industry knowledge serves our customers and team very well. Thank you for taking the time to share!
Representative Brian Phillips came out, he messaged me when he was on his way and once he arrived. He was able to explain what needs to be done and showed me pictures to indicate what would be done and although the estimate was for a detached Garage he was kind enough to check the exterior of the main house and offer advise on some holes around my slab along with pointing out some cracks I hadn't seen on the exterior of my home. He gave me my options, was nice knowledgeable, and pet friendly. I didn't feel pressured which I liked. I got my estimate same day via email.
Response from the owner:Wonderful to hear, Heather! Brian is a true professional! We understand that your home, and detached garage, are important to you and most likely your biggest investment. Our operations team will take the same care with installing the repair as Brian did building the plan. We look forward to earning your business and continuing to provide five star service!!
Brian Phillips came out to assess our foundation and give us an estimate. He was professional & courteous. He explained the process and shared what needed to be done to correct the foundation. We were very pleased with what he shared. Thank you for your honest assessment.
Brian Phillips demonstrated exceptional knowledge and expertise throughout our interactions, making the entire experience seamless and stress-free. His professionalism was matched by his approachable and friendly demeanor, ensuring that I felt comfortable and well-informed every step of the way. I greatly appreciated his attention to detail and willingness to go above and beyond to meet my needs. I would not hesitate to recommend Brian to my friends, family, and colleagues seeking outstanding service.
Luis and Pinnacle Foundation repair were incredibly helpful and knowledgeable. As a realtor, it is important for me to have trustworthy vendors to work with, and it is an amazing feeling knowing Luis and his team are just a phone call away, not to mention their superb customer service!
My mother's home had fairly extensive structural issues and cracking. Prior foundation work did not fix the problem. I received and reviewed proposals from several foundation companies before choosing Pinnacle. They had the most comprehensive remediation plan. We were told by an independent structural engineer that the front corner of the house which was higher due to heaves could not be corrected. That was not the case. The other companies that quoted didn't even address the area that was higher. Pinnacle was able to excavate to lower it and elevate the areas which were low. The final outcome was better than expected. The job was fairly extensive but I feel we finally found a company that did it correctly. I worked with Justin and he was very responsive and the crew that did the work were professional and left everything clean.
Chris Wood came out to our home to assess what needed to be done to level and stabilize our home. He was great and shared tons of information with us.
Brian, it's amazing at explaining not only the process of fixing this but our financial options. Thank You So Much. Response from the owner:Wow, Christian! Thank you so much for taking the time to provide feedback on your experience. We feel very lucky to have Brian on our team!
Chris W came out and did a professional inspection and made recommendations that did not involve him making money. I was impressed with his honesty and mau find a way to work with them in the future, definitely recommend.
All work was done according to expectations. All the process was explained from what Chris Wood told me when he did the initial measurements to what Marcos Chavez explained during the raising of the foundation. The crew worked extra trying to leave everything as it was before they came. It was extra tough for the crew because the night of the first day they digged rained a lot so the second day there was a lot of mud. That made their job more difficult yet they did an excellent job. I had a lot of questions and they always answered them all. Antonio the crew chief was very patient with me. I'm super happy with their work. I super recommend this company. Thank you guys.
It is not ideal to need foundation repair, but Pinnacle made the process quick and straight forward. Eleazar, Lalo, and their team kept me informed and they did a great job. Response from the owner:Daisy, on behalf of the entire team at Pinnacle Foundation Repair... THANK YOU! We appreciate that you took the time to share your experience with the installation of a foundation repair. We know your home is most likely your biggest investment. Thank you for trusting us.
Response from the owner:Wow, Dana! Amazing feedback! Thank you for taking time out of your day to share your experience. It speaks volumes on Brian's level of service offered.
I was thoroughly impressed with Jason Cunningham and the Pinnacle Foundation team! Jason's courtesy, friendliness, and clear explanations, made the process smooth. Roy Gonzales and his team were equally impressive demonstrating punctuality and cleanliness. Daniel's explanations and willingness to show me the progress were invaluable. I also would like to thank Yvette in the office for all her help answering my questions with financing and paperwork! She was truly amazing as well. The entire experience from start to finish was truly exceptional.
Response from the owner:Amazing feedback, Danielle!! The before and after pictures of the crack above your door are very telling. We are so pleased we were able to make a positive impact on your foundation's current and future performance. Also, thank you for offering a review of your experience during the evaluation and the installation of the repairs. Not only does the team find it encouraging, but other homeowners will benefit from what you've shared!
Pinnacle was awesome. Luis was very thorough and walked us through everything he found. He gave us some recommendations and suggested a follow up to check on things. Really pleased with his work.
Jason the company rep was awesome, he was on time to the minute and very knowledgeable. No pressure to make a sale but extremely educational. Response from the owner:We are so pleased to hear, David!! We know you had many choices in foundation repair and we are so pleased you chose us! Jason is a true professional and a joy to work with!
Wow, what a huge project but the support, the work and service were handled so wonderfully via Marco field team leader and Eleazar Operations Mgr. Pinnacle Foundations Repair San Antonio is an excellent company. They were professional, kept me informed, and they even went above and beyond in directing any downhill future flooding from rain to flow away from my house. So helpful. I strongly recommend using Pinnacle Foundation Repair San Antonio! Response from the owner:Debra, we look forward to assisting you with the next phases of your repair project! Brian's expertise and patience go along way when navigating such a large decision. Our team is ready to continue the same level of service Brian displayed. Thank you for choosing Pinnacle Foundation Repair for your home improvement project!
Personal and knowledgeable, Eddie Garcia was very helpful and explained things well.
He took his time with me and was very helpful.
He is obviously a Huge asset to the company and is to be commended.
My mother-in-law badly needed foundation repair for her home after a few years of neglect. She is very distrustful of contractors because she's gotten poor quality work a few times over the years. So my wife and I researched foundation repair companies for her. We landed on Pinnacle and two others, and after getting quotes from all three, we chose Pinnacle despite them NOT being the least-expensive option. It was hard to ignore the sterling reputation, how knowledgeable Luis was, and how willing they were to answer our MANY questions and patiently explain everything. Today, the work is finished, and my MIL is BEAMING. They really took care of her, explained every step, answered her questions, and (most importantly) carefully and completely fixed her issues. Suddenly, her doors and windows are working properly, and she's feeling good about something that has been a problem for a while now. She says she would "wholeheartedly recommend them to anyone." So I thought I'd share that feedback here. Thanks to the whole team at Pinnacle for doing it right and proving that real customer service isn't dead!
We had Olshan come out and the estimate was huge. We were told the work needed to be done soon. We decided to have Pinnacle give us a 2nd opinion. Nate came out and gave us an estimate that was well below the one from Olshan. Not only that, he let us know that the problem was minimal and was not urgent at this time. He followed up later in the year to ask if we noticed any new issues. Very professional
Having companies come and give you so much information about what the house needs in regards to foundation can be overwhelming especially for a first time homeowner. I was happy with all the information I received from Pinnacle Foundation and they answered all my questions. This company was also recommended by a friend. Response from the owner:Guadalupe, this is an amazing review! So many first time homeowners or homeowners that are new to our area. Problematic Texas soils cause a lot of foundation issues and the process can be overwhelming. Thank ou for trusting our team with your home!
Jason Cunningham provided an excellent proposal for the foundation repairs we needed. I did not feel upsold, or like I was going to overpay for the services provided. Roy Gonzales was a pleasure to deal with as the project manager on the day of our repairs. He knows how to manage the work, and communicates very effectively about any concerns or issues that might come up in repairing a foundation. The team worked fast and efficient, minimizing the loud noises that come with the work, but nothing distracted from the quality of the final product. Truly appreciative of their effort and skills. Will call them back if I have more foundation repairs needed in the future, although, they will not need to touch the work they have already done for me!
Brian was very helpful, knowledgeable. Explained everything in detail. I would recommend working with them. Response from the owner:Thank you for the awesome five star review, Jennifer! We are very pleased to have Brian on our team. He is a true asset!
Response from the owner:John, your feedback is invaluable! Not only does it help other homeowners decide on the right company for them, but it motivates our entire team to continue to provide top notch service! We celebrate these reviews in our weekly team meetings...thank you for the words of encouragement!!
Brian came by and fully evaluated our home and found out that our home was doing the opposite of what we thought was happening. Brian's expert opinion put our minds at ease about the repairs. Response from the owner:Jonathan, we're so pleased to hear that you had a great evaluation with Brian. He is a valued member of our team and a true professional! On behalf of all of us at Pinnacle Foundation Repair, thank you for trusting us with your home!
I reached out to Pinnacle Foundation to come take a look at my home and give me a quote on possible repairs. Jason Cunningham was who came out and he was great! He came out to my home very quickly which was appreciated.
Not only very professional but gave me great insights as to what was going on with my foundation and discussed the scope of possible work with me. Took his time to show me pictures of what he saw, explained what was going on and made sure I had all the information I needed to make an informed decision.
We decided to use Pinnacle to get a third opinion and we are very glad we did! Nate came out and he was the only one that was honest and explained why work wasn't needed, even though the two companies before him claimed we needed work. This is one of those situations where you wish you could give 6/5 stars. Thanks for being an honest person, Nate!
Luis Perez serviced my home and provide quick, professional customer service. At this time, I am not requiring repairs but should I need to recheck next year, I will be calling Luis to provide his expertise.
Luis Perez with Pinnacle gave me excellent service with regard to my foundation issues today. He is extremely knowledgeable and explained the work to be done on my house in detail. I feel great about using pinnacle for my foundation needs. Thanks Luis!!!
I cannot say enough good things about Robby and his staff. He is honest and dependable and his team does excellent repair work. Highly recommend!
We set up for this company to come out prior to some brick and mortar repair. It turns out the foundation only had some settling pops and everything was structurally stable. The rep Grant was absolutely a pleasure to deal with. He was personable, professional and knowledgeable. The fact there was no foundation issue and was completely honest about it and didn't try to upscale anything that wasn't needed is a true rarity these days. He is the perfect person to represent your company in the field with potential clients. I will definitely hold onto your company information in case I need your services in the future on this property or any other property I acquire.
I originally believed I needed foundation work, so I contacted several foundation companies for inspections. Pinnacle stood out as one of my choices. Brian arrived at my home and dedicated nearly two hours to meticulously assessing the situation. He took precise measurements and provided clear explanations of the issues he discovered, patiently answering all my questions with impressive expertise.
No one wants to do foundation repairs, but if your foundation is causing you problems don't stress out. I would highly recommend the team at Pinnacle Foundation Repair. From my 1st to 2nd calls with Michelle & Kristen with scheduling to Project Manager Luis coming out to evaluate our foundation, to the Crew Chief Ruben & Operations Manager Marcos they all made the whole process as easy as it could be. Luis answered all our questions and addressed our concerns. He even came out a 2nd time to look at a few concerns we had. We had 3 estimates and only Luis with Pinnacle Foundation Repair made us feel comfortable with the whole process. While the repairs were being done inside & outside our house the crew made sure to protect our walls and floors from dust, dirt and foot traffic. We had good communication during the whole process and felt comfortable watching the process.
Pinnacle Foundation Repair did a fantastic job on our home. Having worked with other foundation contractors in the past, it was night and day working with Pinnacle as they prioritized getting the job done at a fair price rather than upselling us. I literally cannot tell you how happy we are to have our foundation completed at last and Marco, Eleazar, and the rest of the team even completed the job ahead of schedule! If you're on the fence with these guys, I'd 100000% recommend giving them a call to scope out the job and they'll get you where you need to go with the most professionalism and courtesy that's miles ahead of other area competitors. Trust me y'all, these guys are the real deal-you don't even need to look anywhere else. P.S. Unlike other contractors we've worked with in the past that badger us for good reviews upon job completion, I'm leaving this review without any pressure whatsoever from the pinnacle team. Keep up the great work guys, you've made a lifelong reference with us! Response from the owner:Richard, these are the reviews that make it all worth while! We are so appreciative that you took the time to offer a thorough recap of your experience with our team. We know your home is likely your largest investment...thank you for choosing and trusting us! We read reviews in our weekly team meetings. These motivating words encourage us all to continue to provide 5-Star Service! Thank you, again!!
I highly recommend Pinnacle Foundation Repair! Our foundation consultant, Robby, was knowledgeable, thorough, professional and honest. He provided a clear understanding of the issues we are having, the options available and what should be addressed first. There was no hard sell, no pressure, but instead a true understanding of service and honestly identifying what would be most hopeful now. Our current plan does not mean foundation repair, but when we do need it, believe me Pinnacle will be our first call. They should be yours too if you are having issues!
I called Pinnacle for an estimate of work after getting 2 other estimates, I found Pinnacle to be straight forward. I appreciated Brian's knowledge of the methods used. If you want a foundation company on the "level" call Pinnacle Foundations and make a concrete decision. Response from the owner:Great feedback on your experience, Robert! We know you have many options, so thank you for choosing our team! We always try to give it to you "straight!"
I am so very pleased with my foundation repair evaluation by Brian Phillips! He explained everything very clearly to me and put me at ease with the work that is required. You should not hesitate to contact Pinnacle Foundation Repair! They really stand above the rest of the companies I received quotes from.
It was a very good experience; very informative and detailed so I can make an informed decision. Response from the owner:Susana, we appreciate the review. We know you had many choices and we're glad you chose Pinnacle Foundation Repair!
On time, professional, walked me through the process, and really explained everything and took time to answer all my questions! Very competitive price as well! Response from the owner:Thank you so much for the feedback, Sydney! Our team strives for five star reviews with every interaction. We appreciate that you took the time to share.
Just had a review and estimate prepared for slab foundation leveling at this point. Brian seemed very thorough and did an excellent job of explaining the options and process. Will supplement if we end up having them do the work. Response from the owner:Todd, thank you for trusting our team with your foundation performance evaluation. I can assure you that our professionalism and expertise do not stop with Brian. Our Office and Operations Team are here to execute the repair, when you're ready. In the meantime, thank you for providing a review of our free quote services. We truly value having Brian on our team!!
Jason was a pleasure to work with, super sharp guy and was able to explain the foundation issues in a way I could understand. Very professional and friendly, highly recommend working with him! Response from the owner:Mr. Dowell, we are thrilled that you had a great experience with Jason on our team! We can't thank you enough for taking the time to review your experience, as well. The appreciation for our five star service goes a long way with our team!
Scheduled with Brian for an estimate on repairs. Could not be happier with his service. He was extremely patient educating me on the process for repair, and tips for submitting to my insurance. 10/10
It was great experience working with Robby and his team. They contacted me to schedule a test very quickly. Result came back that the foundation is actually fine so no further work required. Really appreciate the honesty. If i need help again, i will contact Pinnacle foundation.