FITSED

The emphasis of FITS is on proactive tasks as well as reactive ones. It views technical support not just as a function responsible for resolving incidents, but as a service provider whose main objective is to prevent incidents from occurring in the first place. We see this as the ultimate goal of technical support and we aim to help you make it happen... Whilst the FITS processes are presented separately they are most effectively implemented in a structured way. We aim to advise you on how to implement these processes in a controlled and successful manner, acknowledging the fact that you are likely to have limited resources. We therefore recommend that you read Approach to implementing FITS and Implementation of FITS before starting... Each time technical support staff identify (or respond to) an ICT-related incident, log it, investigate it, diagnose and resolve it, they are carrying out a process. In many organisations, this process is haphazard and involves ‘fire-fighting' rather..

Also known as: FITS Foundation, The FITS Foundation, The New Home Of FITS

Primary location: Kidderminster United Kingdom