BIG WARRANTIES - Key Persons


Andrew Capellao

Job Titles:
  • Claims Supervisor
What Andrew Does: I manage our dedicated claims team who strive to make the claim journey as painless as possible whilst weeding out the odd bad apple

Connor Daly

Job Titles:
  • Retentions Manager

Durand Gunn - CTO

Job Titles:
  • Chief Technical Officer
What Durand Does: Leading a skilled team of developers in order to adapt and deliver technology solutions for the business

Felicity Colley

Job Titles:
  • Sales Team Supervisor
What Flick Does: I supervise our wonderful sales executives, and train them up to be just as hyped up about appliance insurance as I am!

James Britter

Job Titles:
  • Development Team Lead
What James Does: Develops software solutions for the companies customer facing websites and manages a team of IT professionals

Jessie Taylor

Job Titles:
  • Head of Digital
What Jessie Does: Leads a talented marketing team to generate quality leads and keep the sales team busy!

Jimmy Charman

Job Titles:
  • Head of Business Development
Jimmy Charman Head of Business Development What Jimmy Does: Putting our business fingers in lots of opportunity pies. Likes: Ambition is never contained. Dislikes: Negativity. The more you feed it, the stronger it grows!

Jon Black - VP of Sales

Job Titles:
  • Head of Sales
What Jon Does: I encourage, develop and mentor the amazing group of people we have on the sales floor.

Lorraine Smith

Job Titles:
  • Senior Compliance Officer
What Lorraine Does: Working alongside Management to ensure we are compliant with relevant regulations as well as listening to calls to help staff improve the customer experience

Richard Waters - Managing Director

Job Titles:
  • Managing Director
What Richard Does: To dispel the myth insurance is dull!

Sophia Masters

Job Titles:
  • Customer Service Manager
What Sophia Does: I run our Customer Service Department here at BIG making sure our Customer Service agents are trained to the highest standard to deliver that exceptional customer service journey to our lovely customers.