At RTI, our mission is to improve the human condition, and our partnership with Jim and his team at Heart of the Customer to strengthen our CX program has allowed us to bring more impact to those we serve. As a science-based organization, we resonate with their data-driven and technology-enabled approaches, and the importance placed on intentional change management in shifting an organization's culture to be more customer centric is spot on...
We focus on the results you seek, the customers you serve, and the transformation that brings ongoing success...
We create and refine best practices to deliver fresh perspectives, keen customer insights, and meaningful and measurable value.
Also known as: How Hard Is It to Be Your Customer