BCN TELECOM - Key Persons
Job Titles:
- Vice President of Network Operations & Service Assurance
As Vice President of Network Operations & Service Assurance, Andrew Rosen directs the Company's Managed IT Services, and VoIP Engineering departments as well the Company's Service Assurance organization including the Customer Service and Trouble & Repair teams.
Mr. Rosen also directs BCN's end-user billing and payment processing divisions. In addition to these key responsibilities, Mr. Rosen oversees operability of the organization's OSS system, customer and agent web portals, and corporate IT infrastructure. With over 30+ years of telecommunications experience in IT, billing, provisioning, network operations, and customer service, Mr. Rosen served as Vice President of Operations at ISN Communications and as Vice President of Network Operations at Ursus Telecom prior to joining BCN.
Rosen holds a B.A. in Computer Science from Lehman College.
Job Titles:
- Vice President of Brand & Experience
In her role as Vice President of Brand & Experience, Jeanne Duca leads BCN brand development and execution of pre- and post-sale enablement programs in marketing, quoting and pricing solutions, project onboarding, major accounts, and customer experience.
Joining BCN in 2016 as Vice President of Marketing, Ms. Duca brought 15 years of knowledge and experience in brand management and channel marketing. Ms. Duca was honored in 2017, 2018, 2019, and 2020 by CRN® as a Women of the Channel for her outstanding leadership, vision, and key role in driving channel growth and innovation. Before joining BCN, Duca led the Channel Marketing team at XO Communications.
Ms. Duca received a B.S. in Advertising from the Newhouse School of Public Communications at Syracuse University.
As General Counsel, Mr. Heller manages all BCN's legal matters. He comes to BCN with extensive legal experience in the telecommunications industry, having previously served for eight years as General Counsel and/or as an officer of a billion-dollar telecommunications company. Mr. Heller was also a litigator in two reputable law firms and served as in-house counsel to a Fortune 500 company.
Mr. Heller graduated from Brooklyn Law School in 2005 and is the recipient of the coveted CALI Award in Information Privacy Law. He is committed to ensuring the future growth and prosperity of BCN.
Julian Jacquez, Jr. joined BCN in 2004 and delivers years of experience in senior executive leadership and strategic guidance at BCN. In June 2018, Mr. Jacquez began serving as President of BCN in addition to his role as Chief Operating Officer.
In this expanded role, Mr. Jacquez oversees sales, marketing, offer management, and operations for BCN, as well as the Company's CRM, billing, and business support systems, and corporate IT infrastructure. Additionally, Mr. Jacquez is actively involved in the development and management of the Company's nationwide partner-based distribution channel, and its alignment with compensation and reward programs of BCN employee groups.
Prior to BCN, Mr. Jacquez held a range of financial, management, and ownership positions at other telecom service providers. Before starting his career in telecommunications and technology, Mr. Jacquez served as a CPA with PricewaterhouseCoopers, where he provided auditing and business advisory services for emerging market companies and multi-national corporations.
Mr. Jacquez graduated from West Virginia University with a B.S. in Accounting.
Job Titles:
- Vice President of Human Resources
Kathleen Gorey joined BCN in 2004 with a focus on Human Resources and Regulatory matters. Ms. Gorey's expertise in building expert teams has supported the double-digit growth of the BCN Team within the last 12 months. Along with her team, Ms. Gorey monitors and administers key programs including BCN Health & Wellness and the BCN Team Excellence program. The latter recognizes and rewards teams and individuals across the company for contributions to the BCN Experience.
Ms. Gorey honed her skills at AT&T, where she spent many years in a variety of Sales and Marketing roles.
Job Titles:
- Executive Administration / Corporate Secretary
Kristina Montero is currently BCN's most tenured team member, having joined BCN in 1997. As Corporate Secretary, Ms. Montero ensures the integrity of the governance framework and deals with issues related to the BCN Board of Directors. In addition, she brings her years of expertise to the executive administration role and supports key planning functions across the Company.
During her time at BCN Ms. Montero worked across the organization in customer and partner-facing roles.
Job Titles:
- Chief Financial Officer
- Controller
- Senior Accountant
As Chief Financial Officer, Michael Critchley oversees all financial operations, develop and implement financial strategies, and provide leadership in financial planning and analysis.
Mr. Critchley joined BCN as a Senior Accountant in 2010. In 2012, Mr. Critchley was promoted to Controller and in 2023 to Vice President of Finance. Throughout his tenure he has been instrumental in BCN's overall success.
Mr. Critchley began his career in public accounting at SAX LLP, a CPA firm with locations in New Jersey and New York. During his 5 years at SAX LLP, he worked in various industries; including Manufacturing and Distribution, Construction, Real Estate, and Not-For-Profit. He specialized in auditing and advisory services.
Mr. Critchley is a graduate of Rowan University with a B.S in Accounting.
As Vice President of Sales, Michael Ginsburg manages all BCN Channel Sales and Sales Support teams across the U.S. In his executive role, Mr. Ginsburg oversees the creation and development of new strategic relationships and the overall growth of existing partnerships, contract negotiation, and partner support.
For four consecutive years (2017, 2018, 2019, and 2020), Mr. Ginsburg was recognized as a CRN® Channel Chief based on his professional achievements, industry standing, dedication to the Channel Partner community, and strategies for driving future growth and innovation.
Mr. Ginsburg joined BCN in 2013, bringing nearly two decades of channel sales experience in wireline and wireless carriers, including Coast to Coast Cellular, Trans National Communications, and Westinghouse Communications.
Ginsburg earned his B.A. in Business Management at Pennsylvania State University.
Job Titles:
- Executive Vice President of Finance
- in 2003 As Chief Financial Officer
Richard G. Schmeling joined BCN in 2003 as Chief Financial Officer. Prior to joining BCN, Mr. Schmeling held a key position at Getzler Henrich Associates, LLC, a management consulting firm specializing in turnaround management services with a focus on middle market companies.
Mr. Schmeling also served five years as CFO at Environmental Technologies Corp and was an investment banker for Investcorp International Inc. and Bear, Stearns & Co., Inc., where he was responsible for general investment banking assignments, including private placements, mergers and acquisitions, and general corporate development.
A B.A. graduate in Economics at Columbia College, Mr. Schmeling also earned his M.B.A. in Finance and Accounting from the Graduate School of Business at Columbia University.
Chairman & CEO Richard Boudria partners with management group to buy out non-strategic investors and establish majority ownership of BCN Telecom.
Richard M. Boudria, Jr. is named Chairman & CEO, driving innovation and excellence within the organization. Julian Jacquez starts his role as President & COO, leading BCN's sales, marketing, offer management, and operations departments.
As Chairman and CEO, Richard M. Boudria, Jr. drives innovation and excellence at BCN with a focus on business strategy, corporate financial oversight, capital management, and corporate board leadership.
Leveraging a robust network of strategic relationships and strong guiding principles, Mr. Boudria empowers his teams to seize opportunities that accelerate company growth and success, and deliver on his vision to maximize employee and partner potential.
Prior to serving as Chairman & CEO of BCN, Mr. Boudria held key roles in the Company as Vice President of Sales, Executive Vice President, President, and President & CEO.
Mr. Boudria is also an alumnus of the U.S. Marine Corps Executive Forum (MCEF). MCEF strengthens the connection between America's Marines and civilian leaders of businesses, organizations, academia, and faith-based groups in communities large and small throughout the country.
Job Titles:
- Executive Vice President of Sales
Ryan Kelly joins BCN as Vice President of Partner Development, overseeing partner relationships as part of a focused organizational growth strategy.
Ryan Kelly is Executive Vice President of Sales and brings extensive experience in building strategic partner relationships in support of BCN's growth strategy.
Empowered to drive more opportunities within the Master Agent and sales partner community, Mr. Kelly is laser-focused on providing executive-level insight, expertise, and experience to accelerate growth and success at BCN.
Prior to joining the Company, Mr. Kelly served for over 16 years in multiple leadership positions at NetWolves, most notably as the leader of NetWolves' Channel Program for 10 years. In this role, Mr. Kelly oversaw the creation and development of relationships with many of the leading Technology Solutions Distributors, including Intelisys, AVANT, AppDirect, Telarus, Sandler Partners, among others.
Job Titles:
- Vice President of Service Delivery
As Vice President of Service Delivery, Tom Boggs manages BCN's order administration, account provisioning, and customer onboarding divisions. With over 30+ years of experience, demonstrating an exceptional track record in leading Service Delivery teams at telecom and managed service providers, most recently with Windstream, Mr. Boggs has a solid focus on excellence in industry-leading, customer-focused Service Delivery. Tom Boggs is based at BCN's state-of-the-art Service Operation Center in Boca Raton, FL and plays a pivotal role in overseeing key functions within the Service Delivery team and promoting operational excellence throughout the center.