ADD MISTING - Key Persons
Job Titles:
- Director of Sales & Customer Care
Anna's role at All-American is to build a team of great listeners and communicators to provide a remarkable customer experience. Anna says, "We build a foundation for remarkable customer experience by first hiring people that love to serve others and want to Make Someone's Day. With the right people on our team, our customer's WIN!
Anna has been with All-American for over 11 years. Her tools for success include a thorough recruiting and hiring process, impeccable listening and problem-solving skills, and an all-around great attitude.
Job Titles:
- Director of Quality & Safety
Blake's role here at All-American Pest Control is that of quality assurance. He is part of the ‘balance' of our checks and balance system for assuring our team meets our high safety and quality standards every day. Blake reviews daily and coaches our team regularly on driver safety, material handling, proper personal protective gear, and adherence to All-American's protocols. Blake also visits several customer homes on a weekly basis to check around their home right after a team member has been out to perform a service- you never know... Blake may visit your house next to assure that you are getting remarkable service!
Erin and Blake's grandfather started All-American Pest Control in 1961. Blake had always suspected that he might come to work for All-American. What he didn't expect though, was just how much he would enjoy it and enjoy working with the rest of the All-American family. Blake says "The best part about working here is the fantastic people I get to work with every day. I also really enjoy taking care of pest problems and getting great results."
Carolyn's position here is to assist the team in any way possible to ensure that we are all delivering exceptional customer service to all customers and to each other. Listening, learning, asking, coaching and working closely with our Leadership Team are Carolyn's tools for keeping our team in shape to stay at the top of our game in the pest control business.
"Our clients and team members deserve the best, and I work hard to make sure that they get the best," says Carolyn. She adds that what she loves the most about our team and serving the customers is "everyone's included and everyone gets to see and be a part of the big picture."
Job Titles:
- Member of the Leadership Team
- President
Erin Richardson, Al, Jr.'s oldest daughter, is carrying on the family tradition at All-American Pest Control, purchasing the business from her dad in 2012. Together with her father they have expanded into new markets, developed new service offerings and continue to look for ways to provide more effective pest control services and even higher standards for customer service.
In 2003, Erin came on board part-time to help with routing and logistics. In 2005, she moved into a new construction sales role and aided in recruiting and hiring. "Early on I tried out several different positions at All-American. Then, I got the pest control bug, and began to see how I can help to continue to improve and grow our family business," says Erin. In December 2012, Erin purchased the business from her father. She currently serves as visionary and CEO.
Job Titles:
- Director of Service & Training
It is John's responsibility to ensure that all our team members have the most current and advanced training needed to service all of our clients. This is a crucial part of our overall business. Per John, "By keeping up on training we make sure that we are delivering proper treatments that lead to quicker successes and happier customers."
Working for All-American Pest Control is not all that he thought it was going to be; it is so much more! "The level of customer service we are empowered to provide combined with how we are committed to using the latest in technology keeps me motivated and having fun. I have been with All-American for over 12 years and I'm proud to work here and with such a great team."