TEMKIN GROUP

My "title" is Managing Partner of the Temkin Group, a customer experience research and consulting firm that helps organizations become more customer-centric. Our goal is simple: accelerate the path to delighting customers... We're a divided nation, but it isn't about wealth. Our country has a growing divide between the rich and the poor, as the country's wealth becomes more concentrated with the "top 1%." When our country prospers, the wealthy get wealthier and everyone else stagnates. It turns out, however, that wealth was not the key divide of this election. The larger factor was the difference between urban and rural Americans. These groups tend to have quite different views on a wide range of topics, including immigration, global trade, gun control, and the opportunity of their families to achieve the American dream. Rural citizens are more likely to believe that they have been neglected by a system that is not addressing their needs and desires, and it's not providing good..

Also known as: Temkin Forgiveness Ratings

Primary location: United Kingdom