DOUG

Ensured executive management team informed by providing strategic analysis of call volume forecasts. Oversaw team that handled mission-critical applications the center used daily, such as CRM (Salesforce, Siebel), WFM (Calabrio, Verint), ACD (Avaya), and other tools (Bomgar)... Excellent technical skills, including proficiency in Salesforce, Siebel, Calabrio, Verint, Bomgar, Smartsheet, MS Office Suite (Word, Excel, PowerPoint) and Microsoft applications with ability to swiftly learn and leverage new programs... Managed all aspects of planning, executing, and delivering special projects introducing new technology, including developing in-depth business analysis, roll out plans, and execution.

Also known as: Doug Montrose

Primary location: Lehi United States