EXPERIENCE EXPERIMENTS

Passion for exceptional guest experiences fuels Alec Dalton's leadership in hospitality and customer experience management. From hotels to headquarters, his background ranges from operating five luxury properties to holding various corporate positions with industry pioneers like Marriott International, The Ritz-Carlton Hotel Company, and Walt Disney Parks & Resorts. He is a frequently-sought speaker on customer experience and quality strategy, and a co-author of several international best-selling books... In 2022, the International Hospitality Institute named Alec among its lists of "100 Most Powerful People in USA Hospitality," "Global Top 20 Executives to Watch in Hospitality," and "Global Top 15 Trainers in Hospitality." A year prior, the Customer Experience Professionals Association recognized Dalton with the inaugural Emerging Leader in CX Award to acknowledge his rising contributions to the customer experience discipline. In 2018, Hotel Management Magazine named him to the "30..