CUSTOMER SERVICE TRAINING - Key Persons

Job Titles:

• Member of the Leadership Team
• Director of Multiple
• Director, Project Management

With twenty-five years of large scale project management experience, Kathleen brings an intricate ability to handle complex projects and a global vision to Moran Consulting, Inc. clients. Kathleen's expertise is working with corporations around the world to increase client services while reducing costs. With global clients such as Novartis, Abbvie, and Stork Materials Testing the majority of her experience is with large organizations operating in international markets. Kathleen works with our clients on assessing initial needs; project planning; communication dynamics; strategic oversight; and developing continuous reinforcement programs to ensure organizational success. In addition to consulting with Moran for twenty years, Kathleen has served as the Director of multiple MBA programs, including the Moore School of Business at The University of South Carolina and the Missouri University of Science and Technology. Kathleen recently held the position as Director of the Executive MBA and Executive Education for the Trulaske College of Business at the University of Missouri. Kathleen earned a Bachelo's Degree in Journalism and Communications from St. Louis University in Missouri, and went on to achieve an MBA at IESE Business School in Barcelona, Spain. Fluent in Spanish and an avid traveler, Kathleen enjoyed her time living in Europe and still travels as much as possible.

Job Titles:

• Member of the Leadership Team
• Founder and President of Moran Consulting, Inc
• President of Moran Consulting

As the founder and president of Moran Consulting, Inc., Robert has partnered with more than 600 companies around the world to inspire success within their organizations. As an expert in organizational culture change and with more than two decades of experience designing large scale development projects, Robert has built Moran into a trusted partner for organizations large and small. Specializing in organizational change initiatives, individual and team development, strategic planning, and customer service training, Moran engineers customized solutions and guides organizations through planning, transformation and reinforcement to ensure long-term success. Robert's career began with the Marriott Corporation as a service manager in the hospitality and healthcare divisions. After over a decade of service with the Marriott Corporation - holding multiple roles including front line manager, department head, internal consultant, new product and sales development, creator of integrated service delivery models and customer service training systems - Robert launched Moran Consulting, Inc. and the Service Essentials™ product line in 1997. Robert's credentials include a Bachelor's degree in hospitality management from the University of Wisconsin - Stout; an MBA from Maryville University of St. Louis; and a Certificate of Advanced Studies in Organizational Development from Loyola University in Chicago. Robert served on the Board of Directors for The Association of Quality and Participation, and has delivered keynote speeches to multiple national organizations on the subject of customer service excellence and organization-wide culture change.