MPI

This is where Agile Service Delivery comes in. Agile is a Pull system that allows your team to more than double their performance while simultaneously creating true Flow in the work. Note, this is Agile Service Delivery, NOT Agile Service Management. Agile Service Management is the higher-level concern of embedding agile mindset and values into the IT Service Management (ITSM) systems at a high enough level so as to influence all Drivers and Outcomes of Value. And on the other hand: Agile Service Delivery is where the rubber hits the road... Agile Service Delivery is about the very specific workflows and processes that are the day-to-day activities of coordinating and delivering IT services, such as Help Desk support, Field Service, NOC, and Project deliverables. Agile Service Delivery is a discipline of managing the work, not the workers. It means pulling work through a highly transparent system in which Work in Progress (WiP) is limited to what the team is capable of executing on in..

Also known as: Agile Service Delivery, Agile Service Delivery Consortium

Primary location: Clearwater United States