FIRE SYSTEM - Key Persons
Job Titles:
- Service Manager - Dry Fire & Portables
With over 15 years' experience as a licensed electrician in fire systems and a distinctive chapter running a ski lodge in Japan, my role as the Service Manager at 2020 Fire Protection is uniquely enriched. Beyond technical expertise, my time in the hospitality sector has honed invaluable customer service skills. Whether navigating the slopes or ensuring the seamless operation of fire systems, my commitment extends to delivering not just solutions but a customer-centric experience. My journey, from snow-covered peaks to the intricacies of fire safety, encapsulates a fusion of technical proficiency and an ability to act quickly on my feet and solve problems, ensuring our clients' safety and satisfaction.
6 years working in the ‘Fire Protection' industry working on a wide range of sites varying from commercial, residential, hospitals and working on Australian defence force bases. Has high technical knowledge with dry/wet fire systems. In my free time I like to keep fit by going to the gym and playing OzTag.
In my role as Account Manager at 2020 Fire, I've been entrusted with the responsibility of cultivating and maintaining strong client relationships. I am the primary point of contact, ensuring that each client's unique needs are met. My approach involves conducting regular account reviews, addressing concerns, and proactively identifying opportunities for improvement. When I'm not working, I am spending time with my two young kids and a very large dog!
Jo has been with 2020 Fire since August 2022, starting in our repairs team managing access to units. Jo brings 25 years' property industry experience across roles in Facilities Management, Shopping Centres and electoral offices for NSW Parliament and has since moved into this role where she ensures every client has a great experience dealing with 2020 Fire Protection.
Joanne has been with 2020 Fire since February 2017 working in the Compliance Team. Joanne reviews defects and creates quotes for routine testing and ensures annual testing works are completed on time for submission of the Annual Fire Safety Statement. She also cracks the whip when our Accredited Practitioners are tardy with their assessments, reporting and endorsement. When not at work Joanne is a mum of 2 girls and enjoys spending time with family.
Job Titles:
- Snr Fire Service Technician - Accredited Practitioner ( Fire Safety )
Kaz started in the fire industry in 2008, and has been with 2020 Fire since (nearly) the start in 2011! Originally running the office, then into various roles in service/projects, Kaz progressed to a field-based role in 2015 and is now a Snr Fire Service Technician / Accredited Practitioner. Out of work hours, Kaz enjoys travel, snowboarding and mountain biking.
Job Titles:
- Business and Systems Improvement Manager
Since joining 2020 Fire Protection in 2016, Leanne has been on an exciting journey of growth and development, contributing her skills across various areas of the organisation. Seeking opportunities as they arise, Leanne has built a comprehensive skill set encompassing finance, project management and service management. Leanne's attention now is on business improvement including identifying and implementing processes to enhance operational efficiency. When not at work, Leanne finds joy in the simple pleasures of life. Leanne's world revolves around her family and an active lifestyle. She enjoys walks with her dog, beach days and exploring new places.
Mike has been with us since 2015, starting as a field supervisor. Mike is the guru when it comes to Australian Standards, Building Codes and the holistic compliance of buildings. Mike is an Unrestricted Accredited Practitioner (Fire Safety) and mid-way through a masters in fire engineering. In addition to being able to quote the BCA and Australian Standards from memory, Mike can probably reference every movie-line ever said.
Job Titles:
- Customer Service Manager ( CSM )
As the Service Coordinator at 2020 Fire Protection, I bring a passion for delivering excellent customer service. Having spent 7 years in the role, I am dedicated to upholding the highest standards. Beyond coordinating emergency responses and repairs, I infuse genuine care into every interaction, ensuring our valued customers feel supported. I am committed to making safety a priority and quality a hallmark of our service. In my free time I find joy in hiking through nature, seeking serenity in meditation, and discovering worlds within the pages of captivating books.
Job Titles:
- CEO
- Director at 2020 Fire Protection
Our founder and CEO is a passionate advocate for the professionalism of the fire industry. Rob has been the VP of FPA Australia and has served on various NSW State Committees - relating to fire, property and strata. Rob is a Graduate of the Institute of Fire Engineers, involved in educating the property industry about fire safety and is an Accredited Practitioner (Fire Safety) in both Assessment and Design. Rob is all about helping people grow their abilities, career and personal success - whether at work, home or out and about. When Rob's not at work, you'll find him with the kids, on some sort of bike, on holidays, or if not, probably talking about the next one.
Sean is our resident Estimator and Mechanical Engineer. A Bondi local with 4 years in the Fire Protection industry as a Project Engineer and an Estimator, Sean can help you build your Fire Service Projects from the ground up and has experience covering both wet and dry fire systems. Friendly, energetic and knowledgeable, Sean is the front facing part of our business that is your first port of call for all things project related.
Virginia has been with 2020 Fire since 2013, starting as office manager & now leads our scheduling & testing teams. Virginia ensures inspections are planned efficiently; customer expectations are met or exceeded & access arranged in advance via our industry-leading web-booking system. When not at work, Virginia can be found taking care of her young family and involved in kids' activities and sports.