CROSS-OVER THERAPY BILLING - Key Persons
Education:
* Graduate of Shorter University with a Bachelor of Arts in Psychology and a minor in Religion
* Holds a Certificate in General Insurance earned from the Insurance Institute of America
Experience:
* 17 years of medical billing office experience for multi-clinic/multi-client companies
Job Titles:
- Associate
- INS. VERIFICATION / AUTHORIZATION Specialist
Danielle Mullen has an Associate of Science degree in Business Management through Georgia Highlands College. With over 13 years experience in her chosen field, her work history includes a 6 year tenure with the Department of Revenue (DOR), 2 years as a Tax Examiner followed by 4 years as Executive Office Manager for the Alcohol and Tobacco unit.
During this time, Danielle has been on staff at her church and continues to serve her church community today.
Danielle's heart is for women's ministry. After leaving the DOR, Danielle wanted to do more for her community. Having asked God how to serve, she and several close friends opened an organization to aid in the long term recovery of survivors of sex trafficking. She took the title of Case Management working directly with each survivor to help re-build their lives. Although she is no longer on staff, she still actively advocates for survivors and the organization as a whole.
Danielle has been a part of the Cross-Over Therapy Billing team since March 2021. She works closely with each clinic to obtain insurance verifications and authorizations. She was drawn to the company because of the heart for Christ and to do His work. She is very excited to be a part of this growing team and looks forward to experiencing how God will use COTB to further His kingdom.
Danielle is married to Josh Mullen and has two little girls, August (oldest) and Ellie. Her favorite thing to do is spend time with her family. She has also been leading worship for over 15 years at her church. Danielle and Josh love volunteering with Awakened Ministries, a local ministry that serves residents staying in motels by providing food, prayer, and local resources. She is also a part of the leadership team for a community women's ministry, LTN.
Job Titles:
- Payment Posting Specialist
Lizzy Brown comes from a 7-year background of second-mile customer service with Chick-Fil-A. In addition to serving on two different teams, Lizzy was selected by corporate as a trainer for grand openings. She grew from a part-time high school employee to being cross-trained in almost every area of the restaurant and promoted into leadership as a shift supervisor. Her time at Chick-Fil-A gave her a great foundational drive for connecting with people and serving them with excellence in every area.
Lizzy has been a part of the Cross-Over Therapy Billing team since 2020. She has really enjoyed her introduction to the medical billing world. Starting with daily billing and insurance verification, Lizzy is now posting payments. She has worked hard to become well versed in three different practice management systems and has gained a wide range of experience in problem solving within different stages of the revenue cycle. She is looking forward to opportunities for continued learning and growth within her chosen field.
Outside of work, Lizzy is loving newlywed life with her husband, Derek, and their Aussie pup, Ellie. Lizzy's biggest passion is for serving as associate worship leader at their church. She and Derek also have a passion for serving the residents of their community who live in extended stay motels by volunteering with Awakened Ministries. In their free-time, Lizzy and Derek enjoy making music together, outdoor activities, trying out new restaurants, and game and movie nights with friends.