LHM - Key Persons
Job Titles:
- Founder, Group Marketing & Commercial Director
Adrian has a degree in International Tourism Management and extensive experience in the premium tourism and hospitality sector. He started his career as Head of Marketing for luxury tour operator Abercrombie & Kent and spent several years as the Regional Marketing Manager for Indian Ocean resort operator, Constance Hotels. In 2009, Adrian joined Nigel Chapman to launch Martinhal Resort in Portugal, before working with Nigel in 2011 to reacquire the Luxury Family Hotels portfolio in partnership with private equity backers. Since then, Adrian has played a key role in increasing the turnover and profitability of the wider LHM portfolio.
Antonia joined LHM in 2017 and brings with her an extensive background in financial services and private equity. Antonia is a seasoned Executive Assistant with over 20 years of experience in the field, providing administrative and business support to senior management teams. Antonia currently works at Board Level and strives to increase the administrative efficiency between all levels of the teams she works with.
Ayshea has a degree in Interior Architecture & Design and has over 25 years' experience in managing hotel and high-end residential refurbishments and builds. Having initially started her career with Luxury Family Hotels, she has since worked for Candy & Candy and Linley and recently managed a £78 million hotel development project in London for a private investor.
Donovan's career in hospitality has grown from humble beginnings as a trainee chef in South Africa, to development within the luxury safari industry, working with internationally recognised brands such as Abercrombie & Kent across South Africa, Botswana and Zambia, over a period of 15 years. Donovan spearheaded the redevelopment and successful re-launch of Gara Rock as an award-winning five-star boutique hotel. Donovan joined Kingfisher Resorts in 2016 and has taken over the role of Hotel Director at Knoll House Hotel, working closely with the LHM Directors to obtain planning permission to redevelop and re-launch the hotel as a luxury resort in this world-class location on the Jurassic Coast.
James' early career was within the luxury 4-red and 5-star hotel market including management roles within the Savoy Group and at The Goring in London. Attainment of a Michelin Star at the Lygon Arms in the Cotswolds was followed by a successful group role within Champneys. James' recent Cornish experience includes The Cornwall Hotel and Gwel an Mor Resort, where he achieved numerous awards including Holiday Resort of the Year at the English Tourism Awards. James' current role at Una St Ives oversees the ongoing operational repositioning including culture, senior team development, recruitment, Health & Safety and steering of standards and procedures. James also fulfils the Operations Director role for Polurrian on the Lizard working closely with the senior management team and project teams to ensure the business is highly performing and excels in terms of service delivery, reputation management and financial performance.
Job Titles:
- Group Human Resources Director
Janie is a seasoned professional in the field of Human Resource Management, with over 25 years of hands-on experience in both independent and corporate hotels, including 10 years at some of the most iconic properties within Cornwall. Holding a master's degree in Human Resource Management, Janie is driven to design commercially sound People & Culture strategies within the newly emerging hospitality paradigm to deliver agility and long-term sustainability. Janie creates this by blending her extensive operational experience with bespoke business goals with enhanced employee engagement, ensuring a first-class experience for stakeholders, employees, and guests.
Job Titles:
- Group Financial Controller
Jelena is an ambitious Group Financial Controller specialising in hospitality. Jelena has worked within the industry for over 15 years in both independent and corporate hotels, including Luxury Family Hotels and Macdonald Hotels. As Group Financial Controller, she leads the finance team and supports our internal departments. Possessing strong financial control and reporting abilities and rigorously ensuring that all statutory and corporate obligations are met.
Job Titles:
- Expert
- Head of Revenue, Distribution & IT Systems
Jonathan Parker is an expert in the re-structuring and operational management of hotel sales and revenue functions with a focus on revenue growth and cost reduction. A specialist in the selection, implementation and operation of systems covering all aspects of hotel management, he has a proven track record demonstrating growth across all revenue streams. Jonathan has extensive knowledge and experience in the luxury hotel sector both in large city centre properties and country house hotels. Jonathan joined Luxury Family Hotels in 2012 and achieved sustainable and consistent revenue growth of +15% year on year through the implementation of a central reservation and revenue management functions. Since 2013 Jonathan has driven the revenue management and sales strategy for the LHM portfolio and has delivered consistent revenue growth and profitability.
Job Titles:
- Group Reservations Manager
Natacha leads the LHM Central Reservations Team. With extensive experience in hospitality and a solid background in Hotel Operations, Natacha facilitates the smooth collaboration between CRO, Revenue and Distribution, and the various properties. This collaborative effort aims to provide comprehensive support to the hotels, emphasising both revenue strategy and guest care.
Over 30 years in senior leadership roles developing and operating high quality hotel and resort assets throughout the UK & Ireland, Europe, Middle East & Africa. Instrumental in the expansion of multi award-winning hotels and brands from the roll out of Malmaison and Handpicked Hotels in the 1990s to the highly successful Village Hotels and Intercontinental Hotel brands during the early 2000s. Nick specialises in the repositioning and performance management of underperforming leisure assets with his keen interest in value creation, profit delivery and operational excellence. Nick has also turned around numerous high-profile assets and portfolios and more recently has utilised his 30 years in the hospitality industry experience to support owners of individual assets and collections to drive operational performance and reposition hotels in terms of quality, service, and financial performance.
A Chartered Accountant, Nigel is also a hotel and resort developer and operator, a role he has undertaken for over 30 years. In 1989, he founded Luxury Family Hotels: the first of a new breed of hotels focusing on family friendly luxury. During his career, Nigel has also conceived and developed the successful ‘urban' hotel brand Alias Hotels, and, with partners, opened the 100m Martinhal resort in the Algarve. In 2013, Nigel led the acquisition and revival of the five-star Relais & Chateaux hotel Sheen Falls Lodge in Kenmare, Ireland. He led the acquisition and repositioning of Hotel Meudon in 2020/21 and holds interests in several other hotels and resorts, including Una St Ives and Knoll House Hotel.
Job Titles:
- Founder
- Group Finance Director
Tony is a Chartered Accountant and the Finance Director responsible for accounting and finance across the portfolio of interests managed by LHM. Tony was a consultant to Sheen Falls Lodge, and has held Finance Director, Non-Executive Director, and consultancy roles in a wide mix of leisure and hospitality businesses, over a period spanning 30+ years, ranging from PLC and PE backed companies to EIS and other tax efficient vehicles.
Will is an experienced Capex Project Director, who has worked with the Luxury Hotel Management team for over a decade. As Capex Project Director for LHM, Will is responsible for overseeing a wide range of projects including hotel renovations, refurbishments, interior design and fitout. Will has successfully delivered six new build villas and the refurbishment at Polurrian on the Lizard, the refurbishment at Hotel Meudon, and is currently managing capex projects at Una St Ives, Polurrian on the Lizard, the White Hart Hotel and Hotel Victoria.