HOW TO FIND A CARE HOME - Key Persons
Charlie worked across both sites at the Queen Elizabeth and Selly Oak Hospital before taking the role of Operations Co-ordinator managing the performance analysis of the BBraun project across all nine Trusts in Birmingham.
Charlie enjoyed and gained lots of experience and knowledge working for the NHS however, she wanted to focus on a more people centred role and concentrate on delivering care and help for the elderly. She joined How to find a Care Home in January 2015 and feels completely fulfilled in her role.
Charlie enjoys forging good relationship with the Homes and knows what care needs they specialise in, which again helps with the swift discharge of patients from Hospital.
Charlie took on the role of a Co-Ordinator in 2019 and enjoys assisting the Hospital Discharge Team in finding suitable and affordable care. She enjoys working as a Team and the challenges the role provides; delivering a service to the elderly that need further care but no longer require Hospital.
Job Titles:
- Business Development Manager
Ciara brings a strong background delivering significant business growth whilst exceeding customer expectation to How to Find Healthcare. Ciara is responsible for all aspects of sales and marketing functions including adding key accounts, developing, and solidifying relationships with our partners in NHS, local authorities and care homes.
Having made the career change into the Health Industry from over ten years within the leisure sector, Ciara is motivated to make a substantial difference to those that need it by providing a second-to-none service, whether that be supporting our hospitals or working directly with families.
Ciara is passionate about the work that How to Find Healthcare do and finds the speed in which they alleviate pressure from our valued National Services refreshing and fulfilling.
Dawn has worked in the health/care industry for over 30 years. Having trained as a nurse at Solihull and Heartlands Hospital, once qualified, she chose to work with older people as she found them a most rewarding client group.
After working in a hospital environment for over 3 years, she then ventured into the care home industry. Dawn became a care home manager of both a nursing home and residential home which spanned ten years.
Dawn also worked in the recruitment sector as a Consultant up to senior level, achieving major awards in that sector by recruiting social workers and residential social workers up to senior management on behalf of local authorities and private organisations.
Dawn has worked within this current sector for the past 13 years as both an Advisor and Coordinator. Dawn says "It's a very enjoyable, rewarding position working with How to Find a Care Home. Individuals and families are always very appreciative of the support we offer at what can be a very difficult time. Equally, the role of coordinator suits me well as I thrive on the excitement of finding placements where speed and accuracy of placements into care homes are at the essence of what we do, when working with hospital trusts and their discharge teams".
Emma has spent her career working in mainly customer service roles in banking and estate agency. Over the past few years Emma's primary focus was to care for her nieces, nephew, and her beloved son, all whilst working part time in the family nursery. During her time at the nursery Emma gained many skills and upheld the nurseries five-star food hygiene certificate. Emma will always strive for the best.
Now that her family is growing up fast, Emma felt the need to re-join the customer service environment. Emma's strong point has always been to care for others. Emma joined How to Find a Care Home at the end of 2019 after discussions with one of the current team members. The role sounded perfect for her!
Emma was excited to join a team that feels passionate about looking after people and guiding them to make informed decisions on their care or a family member in later life. Emma understands how big the decision is to move into a care home, not only for the patient but for their loved ones too.
My name is Kim Tracey and I am a Coordinator and an Advisor. My positions within the business enable me to help people daily in making sure they get the best possible care solution required as swiftly as possible. I enjoy both roles as they are fast paced and varied so every day presents a different challenge, which can include dealing with the NHS, Social Services and directly with families supporting their relatives.
Although I'm new to the team I have a strong customer service background and genuinely love connecting with people of all ages. I am a very positive person with a passion to support others in making good things happen. I'm very focused on doing the right thing and a strong believer in treating people with kindness and compassion which is why I was drawn to the job in the first instance.
Outside of work I'm happily married with two beautiful girls and spend my leisure time caravanning with them and our excitable Cockapoo, I also love to bake for my family and friends.
Louise worked in the NHS for 22 years before joining the team, and has extensive experience of working with patients, their families and health/social care professionals.
Louise's background is in paediatric nursing and health visiting and she worked for the last 8 years of her NHS career as part of the managerial team for the New-born Hearing Screening Programme in Birmingham, Sandwell and Solihull, ensuring 25,000 babies a year received their hearing screen.
Louise joined the How to Find a Care Home team in 2015, initially as an advisor, going on to become a service coordinator the following year. Her role involves working with hospital trusts and their discharge teams, taking and managing referrals from social workers, other health care professionals and the public, making initial contact with families and liaising with care home/hospital staff and advisors. Essentially, coordinating the service to ensure a sensitive, caring, fast and effective approach to all our clients and fellow professionals.
Lynn has been working as an Advisor for the past 11 years supporting and guiding families navigating the stressful route of placing their loved ones into care.
Lynn says, "I can empathise on the emotional situation families find themselves in, as I too had personal experience prior to becoming an advisor, having to make that difficult decision to place my own Mother into care."
Lynn feels it is important to find the right home that can provide the right care to meet the individual needs and is passionate about helping and aiding families during a very worrying time.