THE CUSTOMER EXPERIENCE COACH - Key Persons
Adrian has overall responsibility for managing client relationships. He has a personable style that has been built from his years of experience in Sales and Account Management.
His career has been focused on the customer service industry, enabling him to understand the challenges and requirements leaders have with their most significant assets - their people.
Andrew began his career as a lawyer and has held executive positions as General Counsel for two listed companies and as Head of Business Affairs for a "Big Four" accounting firm.
Now a psychotherapist with a Master of Counselling and Applied Psychotherapy, Andrew's clinical work has ranged from supporting clients with their life goals and challenges in private practice to providing therapy to patients in a hospital setting.
Erika is an experienced senior executive with an extensive digital background in leading edge telecommunication organisations.
She has finely honed CX and change management skills with focus on team development and a strong, open communication style that encourages honest and real conversation.
A creative thinker and problem solver, Erika is passionate about digital service technologies.
Steve has successfully led large-scale operations globally and brings with him a first-hand knowledge of what makes a business run successfully. He has proven that engaging your workforce through strong, consistent leadership and coaching is the pathway to achieving results.