THE EMPATHY BUSINESS

We are a team of ‘company doctors' who use data, behavioural science, psychology, metrics and frameworks to identify the empathy strengths and deficits of your company. Our Global Empathy Index, published in the Harvard Business Review, ranked public companies in the world. We demonstrated that more empathic companies are more profitable in terms of market capitalisation, growth, and earnings. We started out as "The Lady Geeks" focused on bringing more empathy to tech but now we work in all sectors... We use the power of empathy to help businesses grow. We connect employees and customers to give them more meaning and increase productivity. Our focus is on empathy in leadership, empathy in communications, and empathy in customer experience and operations. We take a forensic and surgical approach to empathy and measure it using our EMBRACE model.