BROWNLEE

An energy company with a fleet of crude oil gathering trucks had developed new software for dispatching and recording the loads they gathered. Additionally, the laptops and printers in the trucks needed to be replaced and the drivers needed training on Windows 7 and the new software. Every hour that the trucks were idle the business estimated that it cost them $600 therefore maintaining a tight schedule was critical to the customers success criteria... It was important to the client to minimize store downtime and to complete the project before the holiday shopping season, when they undergo a technology freeze. Additionally, the equipment vendor was unable to keep pace with the deployment, requiring numerous schedule changes and communication with the technicians, the sites and the clients project team.